3 Massachusetts MINI Dealers
My experience was excellent from the moment I drove into - PJS
My experience was excellent from the moment I drove into the dealer at Mini of Boston. Theo greeted me and made sure that he was prepared for the service. He offered me a ride, but I did not need it. I received a text with a video of what was going to be done. They called when the car was ready. I was able to keep my car at the dealer for an extra day, since I was not able to pick it up right away. I will definitely make the trip to Boston for service going forward.
Top Reviewed Specialists At This Dealership
South Shore Mini Service always knocks it out of the - Chris M.
South Shore Mini Service always knocks it out of the park! Thanks Kevin for coordinating everything! I really value having a personal contact at the dealership!
I strongly suggest that anyone looking to do business - dsnyder
I strongly suggest that anyone looking to do business with Mini of Peabody, Peabody Motor Sports, BMW of Peabody, or Lyon-Waugh Auto Group affiliates look elsewhere for more honest, trustworthy, and ethical alternatives.
While doing an online search I found an Audi I liked for sale by Mini of Peabody. I contacted them and was told by salesman Gabriel Payano there were no mechanical issues with it and that is was a great, “clean car.” After a little more research into Mini of Peabody (Peabody Motor Sports) reviews and seeing they were affiliated with Lyon-Waugh Auto Group I was truly assured this would be a great purchasing experience, only to have it delivered the following week with a malfunctioning tailgate.
After telling Gabriel of the faulty tailgate and that our local Audi dealership said it would be upwards of $1500+ to fix, his response was it was “working well with no issues while it was here.”
Gabriel then had Mini of Peabody Pre-Owned Manager Brig Currie call to address the issue. Brig also told me it worked fine with no issues while at his dealership and then offered $200 toward repairs. I explained that was unacceptable and it made me wonder if they knew of the problem all along. Brig suggested that I should’ve had a third party inspect the car before the purchase. He also said they would not pay for repairs at Audi or anywhere else, and it didn’t matter that they were affiliated with Audi Nashua because our local Audi dealership would charge the heck out of them regardless. He asked what sound the tailgate was making, I explained and offered to send him a video which he accepted.
Within six minutes of sending Brig and Mini of Peabody the video showing the malfunctioning tailgate he produced an internal work order showing how Mini of Peabody supposedly corrected the issue THE DAY BEFORE I CONTACTED THEM! They knew of this issue all along!
Brig said they replaced the faulty switch and that it must just be an adjustment. I explained that if they could fix it that’s all I wanted. He tried walking me through the adjustment; however it did not correct the issue. I asked him if he had any other suggestions and he asked if I wanted them to buy the car back. I explained that I simply wanted the tailgate fixed correctly. I also explained again how the extra charges to fix the tailgate should be Mini of Peabody’s responsibility, and if Mini of Peabody wanted to buy the car back instead of fixing it correctly they should pay the transport costs, TT&L, and detail charges I had already incurred.
Brig called back stating per Mini of Peabody and BMW of Peabody General Manager John Pirotte they would not fix the tailgate, would not pay anyone to fix the tailgate, or buy back the Audi. He again suggested I accept their $200 offer to fix a potential $1500+ issue.
Beware when it comes to Mini of Peabody, Peabody Motor Sports, BMW of Peabody, or any of Lyon-Waugh Auto Group affiliates. They were clearly dishonest and unethical at all levels of my purchasing experience. Because their managers work across several Lyon-Waugh Auto Group dealerships I would certainly look for alternatives to any of their affiliates for your next purchase.
Herb Chambers MINI of Boston