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Jim was professional and very customer oriented. The... - PatriceD
Jim was professional and very customer oriented. The facility is well run. My loaner was clean and ready for me. All the staff are super friendly.
Top Reviewed Service Specialists At This Dealership
Audi Service Advisor
Tech was polite and knowledgeable all I had done was get... - SCavaco
Tech was polite and knowledgeable all I had done was get an estimate now I am waiting on the part. The service is as much as the parts. Very expensive!
Service Advisor and Dispatch
Two thumbs up all around great service,they treat you... - Blueberries
Two thumbs up all around great service,they treat you like you have kid gloves on,just plain fantastic all around. I recommend this dealership it’s convenient to the area ,awesome service
Everyone was so nice! I really appreciated the rides back... - leslietalbot99
Everyone was so nice! I really appreciated the rides back and forth to the dealership and the flexibility around scheduling. My only suggestion is to maybe send fewer reminders...I didn't need so many.
No matter where you got your Audi, have it serviced at... - PBo
No matter where you got your Audi, have it serviced at Audi Westwood. After almost ten years going there for service, they have never let me down. Shout out to Matthew for his professionalism and expert advice.
Great customer service!! Jon was so helpful from start to... - Cindy
Great customer service!! Jon was so helpful from start to finish in the service department…I will continue to have my work done on my car, at the dealer.
Since they were bought by McGovern, it is. HORRIBLE... - lc3
Since they were bought by McGovern, it is. HORRIBLE purchase experience. Getting service done there is worse. The service advisors are condescending, sexist and their techs don’t fix the issues until you go back repeatedly. One tech put over 100 miles on my car and drove it home and back as his perso al behicle without replenishing the gas. Unacceptable.
Excellent customer service. - Laura O.
I am so pleased with the exceptional customer service I received at Audi Natick in May 2020. I brought my car in and Ben and Parker in Service were professional, prompt and thorough in helping me get my car in for the needed repairs. After a few days, Ross and Pedro brought my repaired car to my home directly and exchanged the great loaner car I was given. I will bring my car to Audi Natick for future repairs and the next Audi I buy will be through Audi Natick. Bravo to a great team especially during these challenging times. Also, the level of cleanliness and sanitation was unparalleled. Great job team!!
Service dept is very considerate and efficient with me.... - Suzettefmakar
Service dept is very considerate and efficient with me. Very kind people . Know their product well. Matt Sartiini/ Carlos Castaneda... so very appreciated!’ Suzette Makar
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.
75K service - Anne Marie D
The best part of being an Audi owner was the incredible service from Sue Roy and Angela Lebel. They are incredible assets to F&S
We were out of town and our key battery was dying . The... - Neddafr
We were out of town and our key battery was dying . The parts department was closed on Saturday. But the sales department at Flynn Audi came thru and was able to fix it for us. Thank you for making our weekend a positive one.
Great Experience at Haddad - lahk
Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car.
Therefore , the rest of this page of the evaluation is meaningless.
I have been here 3 times and they did a good job taking... - aznlilchino103
I have been here 3 times and they did a good job taking care of my car. Two rear-enders and one side-swipe and they brought my car back to showroom condition and with OEM parts. They even buffed my car and made it shine like new.
If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678
If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.