832 Massachusetts Used Car Dealers

I visited AGM Auto Sales on August 16, 2025, to purchase - clonghi25

I visited AGM Auto Sales on August 16, 2025, to purchase a vehicle. At that time, both parties agreed to a trade-in value of $4,500 for my vehicle, leaving a remaining balance of $3,100 to be financed. This agreement was made with the sales manager. On Monday, August 18, 2025, I was informed that the Purchase & Sale agreement needed to be updated because the trade-in had not been listed. On Tuesday, August 19, 2025, at approximately 7:00 p.m. EST, the dealership contacted me and requested a monetary commitment before providing the proper documentation required by the bank. As of August 20, 2025, the bank was still missing the following documentation from the dealership: Title copy without floorplan watermark (title was being held in floorplan). Buyer’s signature missing on assignment from Herb Chambers to AGM Auto Sales due to floorplan. Verification of how the title was being handled (GSCU, dealer, or runner). Updated Purchase & Sale agreement with the correct lienholder name, “Granite State CU,” depending on whether the dealer or a runner was handling the title. Despite repeated requests from the bank (four or more times), the dealership did not provide the correct documentation. Instead, I was asked by the general manager, Fernando Lins, to provide money via Zelle before paperwork was completed or corrected. This experience was highly unprofessional and raised significant concerns about the dealership’s practices. I am filing this complaint to document the situation and to caution others to carefully review agreements and documentation when dealing with this company.

It’s rare that I am able to leave an honest, positive... - arthur

It’s rare that I am able to leave an honest, positive review for a car dealer that I have attempted to buy from. The sad truth is, most of the dealerships I’ve shopped have had bad deals, ignorant salesmen, awful pricing, or some kind of ridiculous bait and switch tactic; that’s just the sad reality of the world we live in. Anton is one of the few I’ve met who is honest, upfront, and trusting. His word is good, and your word is good to him. He happened to have the car I wanted in stock. He gave me a very fair price and I agreed to purchase from him, and even though it took longer than I had expected to get the money together, he was patient and took my word that I was going to complete the sale. He delivered exactly what he promised and included an inspection sticker for the price. Car sales is a business that requires moving large volumes of inventory, and since an individual doesn’t buy cars too often, some dealers make no effort to cultivate a long-term relationship. Alex auto sales is a notable exception. I don’t plan to buy another vehicle any time soon, but if I did, they would be my first contact.

Terrible establishment slow pace and he really tried to - SCOTT-ADAMS ESQ.

Terrible establishment slow pace and he really tried to rip me off was being assisted by Dimitri

Stay far away as possible I had them try to sell my new... - schlosbergchuck

Stay far away as possible I had them try to sell my new car they sold it without telling me and kept the money 50k down the drain they even got Chrysler capital to send them my title...Glen the owner told me it's over great guy for stealing from people do not trust them with even 1 dollar

Terrible customer service - Steve78

Worst dealership I have ever dealt with!! Wanted to buy a truck they had. I Wasted my time bring my trade in to have them look at and was told by mark that he “needed to make some calls” before he could give me a trade in value. After almost a week of calling every day and sending multiple emails they have yet to get back to me. They don’t even have the decency to call me back. It’s like they don’t want to sell any trucks. No idea how they are in business!!

GGGREAT PLACE TO SO BUSINESS - Mercedesfam

We have purchased 3 Mercedes from John and his family. In addition, neighbors and friends have also made additional purchases based on the quality of the cars they have seen me purchase. They are so easy to deal with and the cars that they carry are exceptional. They also have an on-site service and detailing department. Kevin and Phil provide great service and pricing is far more reasonable than going to an actual Mercedes dealer. They carry a wide selection of cars and SUVS. I wouldn’t hesitate to do business with this dealership. Check them out!!

I paid for a wrangler in Mass. about 3 weeks ago. The... - sunnystutzman

I paid for a wrangler in Mass. about 3 weeks ago. The car was okay.. missing an interior panel and floor matts but the real problem was that it is uninspected and unregistered. So far they have refused to provide the proper paperwork to drive the car legally and I cannot have the car inspected (which is in violation of state lemon laws). Customer service is non-existent despite multiple attempts to solve the problem. I am assuming at this point the warranty is going to be useless as well. Although they may have some okay deals I really cannot recommend them to anyone... unless you would like to park your illegal car for 3 months waiting for a simple registration.

Dealer was to get back to me last Monday. - craigdraytonis

Dealer was to get back to me last Monday. He never did. The car must have had more problems than advertised.

I purchased a 2011 Toyota Tacoma access cab from this - B.Fiero

I purchased a 2011 Toyota Tacoma access cab from this dealership. They are all nice honest people no pressure and easy to deal with. I recommend this dealership to all.

Great experience - Ron 34

The staff was very knowledgeable, honest and helped me through the entire process. They had a great financing rate and the car was an awesome deal. I would recommend to anyone looking for a used car.

Best Auto Bargain Great Dealership! - custom made

Best Auto Bargain great family owned and run dealership, Started here 7 weeks ago before I was ready to purchase, Had a great walkthrough on the wranglers I was looking at with sale men . Very laid back, not pushy, not the typical sales vultures you run into at a lot of dealerships. Was extremely knowledgeable of the product. I told him my circumstances and timeline and was very respectful of them. the purchase process was easy, and friendly. Financing went easy. being a former salesman I they worked hard for this sale and were exemplary.I could go on and on and on about how great the overall experience we had with Best Auto Bargain relative to Friendliness, Full, personal Service, consideration and general professionalism. When it comes time for us to get another car, we won't even think about going anywhere else. I would highly recommend this dealership to friends and family and will purchase from again.

Horrible - Cheatonmywife

Do not buy from this place !! We bought a suv and they wouldn't repair anything we tried over and over again had to take them to court the owner is not a good person and the mechanic is worse

Last month I purchased the best car I have ever owned.... - elaine.hammond

Last month I purchased the best car I have ever owned. It is a Lexus RX350. For quite awhile I have wanted a SUV but could never find one I could afford until I saw this car being sold by Boston Auto Sales. Anthony was terrific with both not being high pressured at all and with all the necessary paper being down. The car has not let me down. I highly recommend this business.

Excellent selection, Friendly staff, aggressive pricing, - sodle214

Excellent selection, Friendly staff, aggressive pricing, and 10/10 customer service! Do not waste your time with any other dealer. Neil will always go above and beyond to make sure you get exactly what you are looking for, when you are looking for it!

Owner won't stand by his word or his cars - Bad experience.123

Bought car one year ago. Check engine light comes on immediately. I bring it back and owner tells me not to worry about it. If I have issue getting inspection sticker Next year he says he will take care of it. O2 sensors are bad and he expects me to pay to have it fixed.. Don't buy a car from this guy

The worst human beings and thieves on the planet! - Bogeygolf18

Every car on their lot are junk cars. They sell them and wipe their hands with you. Their only hope is that it gets out of the lot. These people are absolute xxxx. Multiple phone calls to the better business bureau have been placed. Avoid this dealership at ALL costs.

I had an amazing experience purchasing my new vehicle. - Julia S.

I had an amazing experience purchasing my new vehicle. Best prices and most honest dealer in MA!!! love my Subaru. Thank you Alex and Ed.

Honestly a great buying experience. A local family run... - Wranglernation

Honestly a great buying experience. A local family run business that had none of the greasiness I’ve come to associate with car dealers & dealerships. Purchased a used truck and could not be more pleased. They took the time to make sure the vehicle had no issues and was spotless inside and out. Had one minor mechanical issue a few weeks after purchase that they took care of no questions asked. I would definitely recommend.

Staff was knowledgable and helpful, but not 'pushy'. ... - evilstepmom

Staff was knowledgable and helpful, but not 'pushy'. Cars were high quality. Prices were very reasonable. The Volvo I chose was immaculate. Three weeks later and I am still giddy. Feel like I stole it. Very professional, and paperwork was a breeze.

Service was o k. - joeducat98

Service was o k. Would like to keep eye out for 2018 or newer Subaru legacy. Can spend 23500.00

This people are owned by the same people that onw Dedham... - dedhamautomallsucks

This people are owned by the same people that onw Dedham Auto Mall in dedham, ma. Both dealers buy there cars from the sameplace.. all there cars are hit cars with washed titles some even come from new orleans area. I know first hand Don't buy a car from either of these places they both suck. All people iknow that bought a car have had problems with. they take no responsablity with these cars. they use a sell em and forget them mentality. BUYER BEWARE!!!!!

the owner of this dealership was a complete xxxxxxx...I... - Vandal0068

the owner of this dealership was a complete xxxxxxx...I tried to talk to him with a problem I had with a vehicle I was buying he told me not to interrupt him...I then tried speaking he interrupted I said dont interrupt me he said he doesnt have to deal with this xxxxxxx...meaning me....this guy is a piece of xxxx dont ever shop here

Absolutely AWESOME, the BEST, most trustworthy dealership Ih - Ellen M

This is the BEST experience I have ever had in purchasing a car! There was no pressure, lots of information & support. Comparison information on various makes & models. I feel like I was able to make a stressless, informed decision on my purchase. THANK YOU to Peter!!

Great experience at this dealership. - FlaUSA

Great experience at this dealership. Kevin was wonderful. Easy to work with. So far, so good.

Classic Poor Used Car Dealer - Toyota buyer

We bought a used Toyota truck from this company. Nice people until they have your money. We paid to have the truck delivered and they dropped it off with no gas. Then we tried to get it inspected and had to have over $800 worth of work done. The woman at the dealer said she would mail us money to partly cover the cost, that the check was in the mail. Never received a check. We still have work that needs to be done. They are terrible at returning phone calls

We had the pleasure of working with Ahmad, he was very - Bobbyrosa73

We had the pleasure of working with Ahmad, he was very friendly, respectful and helpful we are very pleased how quickly he was able to get us into the vehicle we choose.Ahmahd went out of his way to make sure vehicle was ready as promised.very professional in every level

I was looking for a pre-owned Mini Cooper S. Travelled... - Eurothrasher1168

I was looking for a pre-owned Mini Cooper S. Travelled some 60 miles to Peabody, MA and even to North Providence RI. Both had a MINI, but they would not deal. Found the 03' MINI Cooper S I have now at Elite Auto Sales, not more than 15 miles away from our home on the South Shore. I telephoned to see if they still had the car, and I was told to come on down and take her out for a ride, I would not be disappointed. How true. It was in great shape, no dings, dents. Low mileage, and they beat the bushes to get me a 6% interest rate on a 5yr old vehicle ! I made it clear exactly what I could afford, and didn't budge. They took care of my trade, and put the payments in the ball park I needed. While out of warranty, It was time to change the oil. I ordered my oil change parts ( filter, housing socket , drain plug )from Atlantic British Auto parts, but I was not able to remove the oil drain plug. Some gorilla wrenched it on not adhearing to the 18 ft lb requirments. I called the owner, (Rick) He said come on down and let his mechanic ( Deak ) look at it. Not only did they get the plug removed, they changed my oil, took care of an issue with the power steering pump fan, and did so ALL at NO charge! I would refer ALL of my closest relatives to this dealership. They are family owned and operated, and eager to please. :)