Great Experience - MomofAshandIz
Jon in service was great. Took wonderful care of me from start to finish. I will request to work with him in the future, and recommend him to my friends and family.
The manager is really disrepectful - Mike Compton
Went in to buy a car talked with the sales rep they didn't have what i was looking for. The sales rep who was overly pleasant to work with suggested that maybe their manager had something better to offer his name was dave he came up and talked down to me like i wasn't worth his time or effort . Then decided to tell me i had no clue what cars were worth. I explained i have seen similar cars with less miles newer years and more options for less. He basically said i was completely wrong and was extremely rude about it...needless to say im going to buy the car for the price i said at another dealership im driving it right now. So long story short if you ever have to deal with dave watch out he will treat you crappy and then tell you how incompetent you are all while thinking this is ok.
Excellent customer service! - Stafaine
I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how things are going with my new car,always. I really appreciated that because some past experience of dealing with other sales consultant at other dealerships were unpleasant. I would always recommend Duane to other people that are interested in purchasing a car from the Troy Infiniti dealerships. Everyone that works there I've observed was professional and curtious as well.Even the waiting room is pleasant. I've been a customer for the last ten years due to the great customer service from everyone. Maya Angelou said "people will forget what you say but will never forget the way you make them feel ".Thank you!
A Well Deserved Five Star Rating - jstarr
The team at Suburban Infiniti of Novi (Ken, Bill, John, and Mike) went above and beyond to turn around what started as a bad experience at Suburban Dodge of Ann Arbor. They followed through as promised, with prompt communication every step of the way. Mike provided consistent updates as the vehicle made its way through the pre-sale inspection and service. He immediately contacted me when the vehicle was ready for the test drive. Upon my first visit, Ken in sales greeted me with a friendly, yet low pressure, demeanor. He was more focused on ensuring that I was comfortable and happy, rather than trying to push for a quick a sale. When Bill and John got involved from a financing aspect, they set up a deal that fulfilled all of my requests in regard to trade-in value, vehicle pricing, interest rate, and monthly payment. They really went the extra mile to ensure that I got the absolute best deal. Each of them exhibited an air of genuine integrity and trustworthiness that is hard to find at other dealerships. Overall, this ranks among my best best car purchasing experiences.
I don’t usually write reviews, but this team is well deserving of my five star rating. If you’re looking for legitimate and honest people for your next vehicle purchase, it doesn’t get much better than this. No hidden fees, no hard sales tactics, just genuinely great guys that aim to please. I couldn’t be happier.