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exceptional service - Satisfied customer
I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!
Terrible Experience - Mdm1409
I was offered a trade in voucher on cars.com for my vehicle for $14,475. I called the dealership after not hearing from them 2 days after I accepted the voucher (they were supposed to contact me). I set an appointment and ended up arriving early. After waiting about 20 minutes past the appointment, the salesman finally came to see me. He came back with the amount they would give me for trade in. $12,700. I was told that my tires were bald (not true according to previous service inspection a few months ago), the brake pads were at half life (also not true according to recent service), and there were a number of small dings and scratches on the sides that wouldn't be able to be buffed out (yeah, it's a used car). The entire process was exceptionally bad, especially since I drove an hour to get there with the hope of getting at least near the voucher amount. I will never visit a Suburban dealership again. For them to pull a bait and switch like that is insane for a place that "prides" themselves on customer service and paying above KBB value (which was $15,300). 0/10 would not recommend.
"I will be back!" - Mehan, Darcy
Great dealership. Professional crew. Came from North Carolina to purchase. So professional and answered all questions. A complete run through with the car for familiarity. Sales team spot on. Ha Truong was exceptional! No fuss no muss! Thanks everyone for making such a quick and painless purchase even from a distance. Loving my new ride! Darcy.
Great Experience - MomofAshandIz
Jon in service was great. Took wonderful care of me from start to finish. I will request to work with him in the future, and recommend him to my friends and family.