After leasing 3 vehicles from Cole Nissan Kalamazoo sales... - cindysleppy
After leasing 3 vehicles from Cole Nissan Kalamazoo sales rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Indiana there’s a special form needed to get your license plates in Indiana. After the second lease information not including this form, which caused anger and confusion at the Bmv, it almost became a joke as we signed for our third vehicle and were guaranteed that “all of the paperwork was in order”. When we went to the bmv, the same thing happened for the third time! The correct paperwork was not included. We were livid. We called Cole and talked to Steve Glocheski, he asked what it would take to make it right. At this point we wanted nothing to do with Cole. We were offered that every service visit we would be brought a rental car, our car would be serviced, detailed, and returned to us. Never was the car “detailed” so it looked like a new car for sale on the Cole lot. I purposely asked Service manager Matt Ferrell for new car detailing and was assured that it would be done. This never happened, a wash and sweep isn’t detailing. And the detailing offer was from Cole. My last service call I didn’t request the detailing, as I assumed there was notation on our account due to the previous errors by Cole. My car came back, not “detailed”. Matt Ferrell said that I didn’t request the detailing, just the oil change and offered that the driver return to detail. I said no. I was done with Cole. I then talked to Dealership manager Jim King. I asked him to email me a letter of apology stating the events of the day and his response was “Why?”. I never received an email from Jim King. I no longer have the Sentra, I turned it in to another Nissan Dealership.
Cindy Sleppy
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