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I always have a great experience here. I drive over a... - AMBOLYN80
I always have a great experience here. I drive over a half hour just to come get my vehicle serviced at this location. I trust them & know they are doing good work.
Top Reviewed Service Specialists At This Dealership
Nissan Kia Service Advisor
GMC Hyundai Genesis Service Advisor
The BEST customer experience hands down. Beth and Taylor... - ABaker
The BEST customer experience hands down. Beth and Taylor are customer ambassadors as they go above and beyond to ensure my Volkswagen is repaired properly, repaired on time and with the least amount of inconvenience for me. I recently had a warranty issue/misunderstanding that actually had nothing to do with the Dealership, rather a local body shop. It didn't matter to Beth. She resolved the issues and worked with the body shop in the background so I didn't have to. Beth truly puts the customer first. I appreciate her time, her team and her amazing mechanics! They double and triple check their work before the car is turned back over to me. Beth provided me a courtesy car while my car was repaired which was a HUGE benefit to me.
I would highly recommend working with My Auto Import Center of Muskegon. From sales to service, they are the best!
Subaru Service Advisor
Great service - happy customer
Thank you to Andy LaVallier to take care about my Nissan Rogue again .He did great job.Was fast and very helpful. I be back again.
I went in for an oil change and ended up leasing a new... - LORIANNE517
I went in for an oil change and ended up leasing a new 2020 Rogue Sport!!! This is my 4th car with Suburban Nissan! I received excellent service that exceeded my expectations and would like to thank Shaun for making my experience today a wonderful one!
Jamie Ballard is very exceptionally in his service, He... - Lisakaysmith1
Jamie Ballard is very exceptionally in his service, He went out of his way to help me as a customer, and his perfessional, kindness! Makes me a return customer. Thanks Jaimie for being there for all my needs on my Suv. Lisa Smith
The dealership has employees that understand what... - James Jackson
The dealership has employees that understand what customer service means!! I’m a Lincoln owner, that recently purchase my wife’s Murano.. New to the Nissan family.. And I have to say Steve could show my Lincoln service guys a thing or two!! The dealership has won my service business from Steve .H alone!! Awesome employee!!
Mr. Eric Michael Schmidt my service provider was... - bobbynco
Mr. Eric Michael Schmidt my service provider was informative , professional and courtesy. This is the third time Mr. Schmidt has service my vehicle with exemplary service.
The staff was very welcoming and friendly and helpful.... - nakeahodge2019
The staff was very welcoming and friendly and helpful. Also the salesman were also very helpful and answered my questions. Reguarding sales for a car
This was my first experience at this dealership and I... - sylviabelld
This was my first experience at this dealership and I must say the young man Jay in service approached me in a welcoming matter and gave me a feeling that he really wanted to address all me needs. He took time to answer all my questions and they serviced my vehicle quickly in a timely matter. I was very pleased with this service experience. Thank you.
Excellent service as always. My service advisor, Zaid,... - Ratermjb
Excellent service as always. My service advisor, Zaid, explained everything that was to be done to my vehicle clearly and concisely. I will definitely return to Nissan of Canton for all of my vehicle service needs.
Unexperienced Service Department - Anonymous1
The Gerweck Family is a wonderful group of people to purchase your car from however, their service department is unexperienced when it comes to unusual repairs that they are unaware of how to handle (excluding: oil changes, tire rotation and minor issues).
After leasing 3 vehicles from Cole Nissan Kalamazoo sales... - cindysleppy
After leasing 3 vehicles from Cole Nissan Kalamazoo sales rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Indiana there’s a special form needed to get your license plates in Indiana. After the second lease information not including this form, which caused anger and confusion at the Bmv, it almost became a joke as we signed for our third vehicle and were guaranteed that “all of the paperwork was in order”. When we went to the bmv, the same thing happened for the third time! The correct paperwork was not included. We were livid. We called Cole and talked to Steve Glocheski, he asked what it would take to make it right. At this point we wanted nothing to do with Cole. We were offered that every service visit we would be brought a rental car, our car would be serviced, detailed, and returned to us. Never was the car “detailed” so it looked like a new car for sale on the Cole lot. I purposely asked Service manager Matt Ferrell for new car detailing and was assured that it would be done. This never happened, a wash and sweep isn’t detailing. And the detailing offer was from Cole. My last service call I didn’t request the detailing, as I assumed there was notation on our account due to the previous errors by Cole. My car came back, not “detailed”. Matt Ferrell said that I didn’t request the detailing, just the oil change and offered that the driver return to detail. I said no. I was done with Cole. I then talked to Dealership manager Jim King. I asked him to email me a letter of apology stating the events of the day and his response was “Why?”. I never received an email from Jim King. I no longer have the Sentra, I turned it in to another Nissan Dealership.
Horrible - Deloise 1
They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!
Inquired about a car on 12/28. Set up an appointment on... - Joe B.
Inquired about a car on 12/28. Set up an appointment on 12/30 to have a car inspected prior to purchasing. Sales person with intitials A.S. promises to deliver to shop for an inspection. Admits to failing to follow through and promises that it will get there eventually and just ghosts me. I was intentionally ignored. No return phone calls, or emails. Car is now gone. Extremely disappointing, it's no wonder their reviews have been going down.
Good luck to anybody who tries to get assistance from their sales team.
Needed new tires and stopped in, Tony the service manager... - Jordan23
Needed new tires and stopped in, Tony the service manager was very friendly and got tires for me and had me up and running in a day...Very easy to work with and timely..will definitely go back again
Safety first - Tucker 09
Katie always makes sure your vechile is safe and kids are comfortable . Everyone walks by with smiles and friendly. We will definitely be back to get service
Elhart Automotive Campus
GMC Service Advisor
My Auto Import Center