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Awesome service, fast, efficient, and competent.... - DAVESLADE
Awesome service, fast, efficient, and competent. However, way too much annoying contact after service was done. Email, phone call, and text. If I want happy with your service I would have called you back to discuss. All this disruption/ interruption is the only bad part of my experience.
Top Reviewed Service Specialists At This Dealership
Subaru and Volvo Service Advisor
Audi Service Specialist
The BEST customer experience hands down. Beth and Taylor... - ABaker
The BEST customer experience hands down. Beth and Taylor are customer ambassadors as they go above and beyond to ensure my Volkswagen is repaired properly, repaired on time and with the least amount of inconvenience for me. I recently had a warranty issue/misunderstanding that actually had nothing to do with the Dealership, rather a local body shop. It didn't matter to Beth. She resolved the issues and worked with the body shop in the background so I didn't have to. Beth truly puts the customer first. I appreciate her time, her team and her amazing mechanics! They double and triple check their work before the car is turned back over to me. Beth provided me a courtesy car while my car was repaired which was a HUGE benefit to me.
I would highly recommend working with My Auto Import Center of Muskegon. From sales to service, they are the best!
Subaru Service Advisor
Kim Rundel Is top notch - joehawlik1
Great service Manager great great great great great great great great great . The best the best the best the best the best the best the best.
We had issues communicating initially, but they really... - vaalessi
We had issues communicating initially, but they really should exceptional customer service hopping to it in resolving my concerns promptly. They went above and beyond the call of duty.
I love the people and the process. The service was quick... - thalesetriplett
I love the people and the process. The service was quick and very precise. The people were very courteous and informative. We didn’t have refreshments.
The service was very satisfactory I can depend on... - Mrsesquared71
The service was very satisfactory I can depend on Williams to give me honest service and they do things properly. They advise me of what my vehicle needs.
I have yet to have a good service experience - Marquette Local
I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet.
Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived.
All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru?
With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.
More than happy to sell you a car. Not very good at... - Joncbusch57
More than happy to sell you a car. Not very good at standing by the certified used car that they sold. Service package I purchased was supposed to include a premium car wash. I got a four dollar car wash with my oil change.
Service Department - Jack Loresto
If you want good work done on your vehicle, take it anywhere but Fox Subaru. They have damaged multiple vehicles that we have brought in, nearly caused an accident when a repair failed and have never taken any kind of responsibility when they are confronted. Recalls that were quoted to be done in 2 hours have resulted in cars staying at the dealership for 7 days due techs breaking components. They will try to hide their mistakes and unless you inspect your cars after getting them back, I would have no confidence in their work.
My family has bought no less than 5 Subarus and we have loved the cars over more than 15 years of ownership. We do our own maintenance on the vehicles and know the cars inside and out, and really take pride in keeping them immaculate. We only take the cars to Fox Subaru for recalls because of the poor experiences we have had there.
The first problems with this dealership were when there was a recall on a brake line that could rust and burst. Within 3 years of having the dealership "fix" the brake lines, both vehicles that had been serviced experienced brake line ruptures, exactly where the recall had specified a problem, in one case nearly causing an accident. When confronted about the botched repairs, the service manager said that "other things cause brake lines to rupture" and only relented when I brought documentation from Subaru of America with how they should have repaired the lines.
With the Takata airbag recalls the entire dash has to be removed on Gen 4 Subarus to replace the passenger airbag. On all 3 cars we brought to Subaru, they damaged the dashboards when prying them, leaving chunks missing right in the center above the radio, and broke the mounting tabs for the dash leaving it loose.The dealership actually returned all the cars to us without mentioning the obvious gouges in the dash. Their only excuse when asked why they were damaged it is that "it is difficult to take the dashboard out". They seem to forget that it is their job to not damage your car when working on it, and try to make you feel bad that you would want your car returned to you how you brought it in. Also worth mentioning is that the "repair" they do to the dashes after damaging them involves essentially a hot glue gun melting in some new plastic. This then degrades after 6 months and does not match the pattern of the surrounding plastic, leaving a permanent blemish.
This service department has been deceitful, disrespectful and tried to hide their mistakes thinking that you will take their word at face value, and not know how to call them on their poor work. If you value your vehicle take it anywhere else.
Fast and affordable - Gabby
I had an electrical issue with my 2012 Outback. They got me in quick, fixed my issue and came in waaaay under quote! Thanks guys
Bad Service - MDM
I made a 9:00 am appointment for my 60,000 mile maintenance on my Subaru Forester. I was told that the service could take a couple of hours and that I would be called when the car was ready. Eight hours later I had yet to receive a call. I called Hodges (it took three tries because I kept getting "disconnected.") They told me that they had not even looked at the car and would not be able to get to it that day because "they had several cars before me." I could understand if I had just walked in off the street for the repair, but I had an appointment that was made two weeks in advance! I will NEVER service my car at Hodges again and will probably never buy another one from them as well.
CarDAMAGED@WARRANTYREPAIR - 1 million miles of car repair
3 weeks waiting for repair part (due to their careless repair) to arrive...no return calls tells me this is a dealer to avoid at all costs.
Warranty repair due to careless repair, attention to detail MISSING ... mechanics damaged my NEW CAR due to CARELESS REPAIR. This is a dealer that only wants to sell cars does NOT excel in REPAIR or general maintenance unless it benefits their bottom line. AVOID AT ALL COSTS.
THIS is a nightmare after being a very happy Toyota and Honda owner for many years. Love my Subaru NOT NOT NOT this repair facility.
Maple Hill Auto Group
Service Assistant Manager
Express Service Team Lead
Service Advisor/Warranty Administrator
My Auto Import Center
Volkswagen Service Advisor