Missouri Mercedes-Benz Dealers

Best sales in the Chesterfield - Rob Hughes

My car salesman was Bret Donaldson of Chesterfield. Bret was my first car salesman and I wouldn't trade in him for any other. He is very courteous and knowledgeable about the cars. He went above and beyond services for me.

Great service - Brunycamejo

Quentin was very helpful and accommodating. This is the second time we buy from him and the first experience was also very good. I recommended him and the dealership.

misdiagnosed 3x - carguy17

In an attempt to make an extremely long and frustrating story short, I'll only touch on some facts. I took my jeep to their on location repair center in Joplin in order to fix an ABS sensor light that kept comming on. Their diagnosis was a faulty gear shifter assebmly....so I paid to replace it. I took the car back very soon after we picked it up with the problem still occurring only for them to tell me that the ignition needed replaced....so I paid to replace it. Once more, I returned the car more frustrated than ever with the same problem. They told me two control modules needed replaced. You guessed right...I replaced them. Here's is why I believe they possess a huge void in the morals department. It turns out they had been driving my car in order to replicate the problem...all good not a problem...what they did not expect was for me to drive by and find my jeep in a random driveway in a town 20 miles away. As it would turn out they left it as a LOANER for one of their other customers to use while they fix her car, with the keys in it unlocked. UNLOCKED! In conclusion nothing was fixed, the problem still remains and all I want is my money back. I was without a car the entire time they had it (two months or more all together), If you're ok with them loaning out your car to complete strangers then go for it. I'll be looking anywhere else to take my business and recomend you do the same.

Great service and positive experience every time. I have... - Afshin

Great service and positive experience every time. I have been taking my car to John Kartsonis . He’s very friendly, professional and knowledgeable. He listens carefully to my concerns about my car and delivers what I expect from Mercede Benz.

NEW 160K CAR DELIVERY EXPERIENCE - robertslavin

I don't know where to begin. This story is still hard to believe, and it happened to me just days ago. I purchased a brand new $160k Mercedes G63 truck. Picking this vehicle up from the dealership should be one of the greatest days ever. THIS TURNED PUT TO BE ONE OF THE WORST EXPERIENCES WITH A RETAIL SHOP OF ANY KIND IN MY LIFE. Upon inspecting the vehicle in the client delivery bay, a truck that I had yet to sit in, I noticed what appeared to be a scratch or imperfection in the front bull bar. I pointed this out to the Assistant Manager of New Car Sales (Shawn Gibson,) who had a porter see if it was something that could be cleaned off. The porter informed me that it was not something he could clean off, that it was indeed a scratch or imperfection. I called Shawn back in and this was his response upon learning that it was indeed a scratch or imperfection- "We will be happy to take the car back, but we aren't fixing anything!" I was astounded, you would expect that an authorized Mercedes dealer selling a brand new Mercedes would want to deliver a car in perfect condition. His second comment was even more astonishing, "this truck is worth 20k more than what we sold it to you for., so we are fine if you return it to us." This was his rational for how he wanted to deal with the situation. JUST INSANE. I informed him that I would be leaving a review on Google or Yelp I then asked to speak to the manager. The New Car Sales manager was out, so Brian Hughes the Used Car Sales Manager then came storming into the room in a very aggressive manner. He almost broke the glass door as he came into the bay and got right in my face screaming with his arms flaying. I feared for my safety, not knowing what was going on. He screamed about how I dare be upset about the condition of the car and the very mention that I might leave a negative review, after they had sold me a truck (which I had on order for over a year with an agreed $2500 off,) when they could sell the truck for 20k over sticker. He confirmed that Mercedes St Louis would fix nothing and my only option was to return the vehicle. I ended up taking the truck to Plaza Motors Collision (who could not have been more professional) who confirmed that it was indeed a defect and that it will be covered under warranty.