Great service - Brittanypbell
Great service and friendly
Paul is very kind and helpful
Was able to get my car right in for look at why a light warning was on in my car’s computer.
Top Reviewed Specialists At This Dealership
great - mike
Was great dealing with Ryan in service. He mad sure everything was taken care of and always followed up with me keeping me up to date on my service
Josey Rentmeister is AWESOME! - Bigred50
Josey goes above and beyond to meet the needs of the customer and will give you an honest answer. He was able to meet our price range while providing us a great truck!
Great Job! - Jessica406
Bought a 2014 Dodge Journey, staff was great! Had to have service recall done and Dave in the service dept was nice as well. Got me in and out in a timely manner
They were great! - Tim Krumm
They were very friendly and went out if their way to sell a truck! Wiing to stay late and ket us test drive over night.
Buying and service - tryan17
Bought a new 2017 Dodge Ram. Worst experience with dishonest and unethical sales. Then tried to get it looked at because of defrost problems and can't get in for 3 weeks . Called Missoula Dosge dealership and they were able to get it in in one day. Doesn't say much about the Helena dealership. Buy somewhere else!!!!
Never going to buy a vehicle from Billion Auto Group, again, - Disgruntled
First of all, allow me to say that it is impossible to place a review on the Billion Website. Apparently, over 80 customers have rated them a 4.9 but just try to leave a comment. There is no way to do it, so I doubt those reviews are real.
Secondly, I gave Billion a 2 start rating. It would have been a 5 star rating had they dealt with me honestly and respectfully, this time. I had a good experience with Billion in 1984 when they saved my credit rating. I had just been laid off from my logging job and could not make my truck payments, so I traded in my truck. In return, they sold me a used car for $150 that actually ran! A month or so later, I sold it for $300. They really bailed me out when I was down on my luck and I was hoping for a similar, positive experience, now that I have moved back to the area but fast forward to this week, 2017..
I went there, looking to buy a new RAM truck and trade in 2 vehicles. I already knew their NADA values and expressed in advance, that I needed the recommended NADA amount of more than $7K on the first trade as well as the recommended NADA or better on the other vehicle, in order to be able to be able to afford to finance a new vehicle. They knew this for atleast a week because before I worked with Tim Turvey, I worked with another salesman named Lee who at the time, said the dealership was going to finance me at payments I could not afford, so basically, they did not want to do the deal. A couple of days later, Tim Turvey contacted me and by this time, I had preapproved financing of my own. But instead of giving me a fair trade value, they gave me an insulting trade offer of $1,500.on the first vehicle they looked at. NADA was almost at $8K on it. Then the salesman who was also too unintelligent to understand information I told him regarding how much I could finance and how the values of the trades directly affected what I could buy (He had to ask his Sales Manager to explain it), further wisecracked, "Those are NADA values. We deal in real money, here." Really? As though car dealerships do not use NADA values to determine how much a trade in is worth. Dumb. That was the salesman, Tim Turvey. I was a car salesman once, in Renton, WA for a high volume dealership that also sold Dodges. The way these guys treat customers, neither the Salesman nor the Sales Manager would have made it, there. Keep in mind, the Sales Manager made the insulting offer. So obviously, the problems with the dealership go high in management. I should have rated them 1 or no star but I am loyal and my memory of a good deed 33 years ago, tells me to be fair. They are now the biggest auto dealer in Bozeman, MT and apparently are sitting fat and happy with money coming in from rich people who live near Big Sky and West Yellowstone, MT who apparently, can afford to pay $80K cash for a vehicle with or without a trade in.
In short, they have lost their touch for the little man in the community they service. Thing is, l am not exactly poor and could afford almost a $50K truck. I guess when you become a multimillionaire owned dealership that is the largest in the area, there is a tendency to start thinking you're better than others and only cater to preferred (cash heavy) customers. But in my view, if this is how they want to do business, they should stick to elite product lines, like Mercedes, Cadillac, etc. Which really, only well-to-do people are going to be looking to buy, anyway.
In closing, I will also say that I am working with other Salesmen from other dealerships. Some are just as incompetent as what I have described here. Others are very competent and are working hard to make a deal, even if it means they won't make a huge profit, doing it. I have a deal going on a RAM of more capability as the one I was talking to JD Billion about and in the final analysis, I will likely pay $12K less than Billion wanted to stick me with. Shop around, people. While it is nice to do business with a local dealership, only do so if they are really trying to earn your business and they are worth your business.
An all day deal is a thing of the past... - Mossad1964
I was on my way down to Kalispell to buy a Chevy 1500 High Country when I noticed a Black Ram 1500 Longhorn (yes, love at first sight). My wife gets excellent customer care with her Jeep at Don K so I thought why not.. so in I go... Spoke with Aaron Farris the sales dude and test drive was on (yeah I want this truck)... deal was done in an hour and off I went... Don K and Aaron did just sell me beautiful truck but also extended to me a valuable relationship... Thanks Don K
LIED TOO AND ZERO CUSTOMER SERVICE AFTER CHECK WAS CASHED!! - Ni eve Colorado
This dealer lied to me about condition of truck on line. I made the mistake of thinking a small town dealership would have integrity. Boy was I wrong!! These crooks sold a truck with oil and coolant leaks. I'm sure they moved the truck before I arrived to conceal the oil on the lot. Understanding it was a used truck I was willing to work with them after finding the issues not disclosed at the time of sale. Although I asked directly if there was anything I would need address when I got home. After being contacted they stalled with the answer to helping with the repairs until the cashiers check cleared. It took less than four days to have a two foot oil stain in my driveway. And then WAS TOLD IT'S YOUR PROBLEM NOW. I WOULD AVOID THIS DEALER, YOU WILL BE LIED TOO!
I went in three times to get some repairs done including... - seamist
I went in three times to get some repairs done including rattles and fog lights. I told them I was heading to Pennsylvania towing a trailer and wanted the truck looked over well so to be road ready (temperatures have been over 100 degrees). It took three trips to get one rattle repaired and a fog light replaced. The second fog light was still loose, a rattle is still present, and there was NO ANTIFREEZE in the fill container! Also, the air filter was dirty, the windshield fluid was empty, and the battery terminal was caked in corrosion! Luckily I drove a tractor trailer for a living for 30 years and know to check behind mechanics, otherwise it could have been tragic! Don't let anyone who is not knowledgeable go to this dealership for service, it may be their last trip!
Had a wonderful experience with Jon Stolz and ronan dodge... - kguinn
Had a wonderful experience with Jon Stolz and ronan dodge and they had exactly what we were looking for! will be repeat customers. thank you!