Great Car Buying Experience - brittani mueller
I would 100% recommend Taylor’s Auto Max. After an extremely horrible experience I had at Lithia Honda of Great Falls, Taylor’s Auto Max took great care of me and helped me get into the car I wanted. They have definitely made my family and I customers for life!
Thank you Mike and Chad Taylor!
The service was awesome and everyone was very helpful - Djw
All the salespeople were helpful and listened to what I was looking for in my budget and went above and beyond to get me the best car they had for me.
Top Reviewed Specialists At This Dealership
The ONLY dealership that values you!!! - Anginette Bromlie
In our family's quest to purchase a safe, dependable and low mileage first vehicle for the youngest child, we visited Robert Allen Nissan and am glad we did! We found EXACTLY what we were looking for at a price less than we expected and left feeling like a values family member! Loved the experience! Thank you Tyler! If i hadnt met you out improving the community i wouldnt have gone to you first.
Never going to buy a vehicle from Billion Auto Group, again, - Disgruntled
First of all, allow me to say that it is impossible to place a review on the Billion Website. Apparently, over 80 customers have rated them a 4.9 but just try to leave a comment. There is no way to do it, so I doubt those reviews are real.
Secondly, I gave Billion a 2 start rating. It would have been a 5 star rating had they dealt with me honestly and respectfully, this time. I had a good experience with Billion in 1984 when they saved my credit rating. I had just been laid off from my logging job and could not make my truck payments, so I traded in my truck. In return, they sold me a used car for $150 that actually ran! A month or so later, I sold it for $300. They really bailed me out when I was down on my luck and I was hoping for a similar, positive experience, now that I have moved back to the area but fast forward to this week, 2017..
I went there, looking to buy a new RAM truck and trade in 2 vehicles. I already knew their NADA values and expressed in advance, that I needed the recommended NADA amount of more than $7K on the first trade as well as the recommended NADA or better on the other vehicle, in order to be able to be able to afford to finance a new vehicle. They knew this for atleast a week because before I worked with Tim Turvey, I worked with another salesman named Lee who at the time, said the dealership was going to finance me at payments I could not afford, so basically, they did not want to do the deal. A couple of days later, Tim Turvey contacted me and by this time, I had preapproved financing of my own. But instead of giving me a fair trade value, they gave me an insulting trade offer of $1,500.on the first vehicle they looked at. NADA was almost at $8K on it. Then the salesman who was also too unintelligent to understand information I told him regarding how much I could finance and how the values of the trades directly affected what I could buy (He had to ask his Sales Manager to explain it), further wisecracked, "Those are NADA values. We deal in real money, here." Really? As though car dealerships do not use NADA values to determine how much a trade in is worth. Dumb. That was the salesman, Tim Turvey. I was a car salesman once, in Renton, WA for a high volume dealership that also sold Dodges. The way these guys treat customers, neither the Salesman nor the Sales Manager would have made it, there. Keep in mind, the Sales Manager made the insulting offer. So obviously, the problems with the dealership go high in management. I should have rated them 1 or no star but I am loyal and my memory of a good deed 33 years ago, tells me to be fair. They are now the biggest auto dealer in Bozeman, MT and apparently are sitting fat and happy with money coming in from rich people who live near Big Sky and West Yellowstone, MT who apparently, can afford to pay $80K cash for a vehicle with or without a trade in.
In short, they have lost their touch for the little man in the community they service. Thing is, l am not exactly poor and could afford almost a $50K truck. I guess when you become a multimillionaire owned dealership that is the largest in the area, there is a tendency to start thinking you're better than others and only cater to preferred (cash heavy) customers. But in my view, if this is how they want to do business, they should stick to elite product lines, like Mercedes, Cadillac, etc. Which really, only well-to-do people are going to be looking to buy, anyway.
In closing, I will also say that I am working with other Salesmen from other dealerships. Some are just as incompetent as what I have described here. Others are very competent and are working hard to make a deal, even if it means they won't make a huge profit, doing it. I have a deal going on a RAM of more capability as the one I was talking to JD Billion about and in the final analysis, I will likely pay $12K less than Billion wanted to stick me with. Shop around, people. While it is nice to do business with a local dealership, only do so if they are really trying to earn your business and they are worth your business.
Bad outsourced labor experience - unhappy
I went in for a small windshield chip fill and they screwed it up.I bought a used car and filling 2 small windshield cracks was put on the maintenance bill. From what I understand, they outsourced the work to M.A.R.S. Car Detailing Service in Billings, MT. M.A.R.S. started taking out, or took out the windshield. When I got the car back I took it home and looked under the hood. There was some of the sealing material hanging out of the plastic cover at the bottom of the windshield. Upon further inspection only one fastener was in. I imagine it is missing a seal and all of the fasteners.
The driver side of the windshield has a gap I can practically run my pinky under.
I hope they fix it all on Monday. I absolutely do not trust their organization, and do not plan on taking it there for future maintenance.
Super friendly and very knowledgeable on there products.... - drew528
Super friendly and very knowledgeable on there products. Best experience I have had buying a car. Very impressed with my first nissan. They gave me a year of services with the purchase.
Nissan & Hyundai of Missoula, LLC