They force you to give one star - Brader
Took my car into BMW Las Vegas on Sahara today because these two error messages came up. Not at the same time, but I figured I better find out if something serious was wrong. Made an appt and dropped the car off at 8am today. The service guy, Gus tells me he’ll call me around 330 today to let me know what they find. I said but I made an appt for this morning thinking that meant there was time avail in a service techs schedule. He said oh no, in fact they have less techs on Sat than Mon-Fri so that’s why it will have to be here all day. He calls at 4ish to tell me it might be the struts, they think they’re leaking but not sure. If I want them to change them it would be nearly 4K plus an addtl 500 for front end alignment. But in the end he says not really sure if that’s the problem. So needless to say the answer was don’t do anything I’ll be in to pick it up. So he says do I want them to wash it. I said sure, why not. Go to pick up the car. They weren’t quite finished. Gus comes over with some paper work showing me the recommended work orders and the cost. Totally lined up with what he told us over the phone. Just as he’s about to hand me my keys, he say, “oh by the way, the only service not completed was the car wash because the top won’t go up.” I was like, “Excuse me. What did you say?” He repeats it. There was nothing wrong with the top when I brought it in. Where’s my car let me see it. He takes me back to the garage where my car is and sure enough, the top won’t go up. I try to open the trunk. The trunk won’t open. So begins my nightmare with the most incompetent service team on this side of the country. The service tech who worked on the car said, this morning when he hooked the car up to the computer it gave him a code that said the top was broken. Huh! Why wasn’t that part of the summary I received in the end? What was the code? Oh I’ll get it, he says and leaves. Comes back several minutes later and says the computer must have cleared and the code was gone. But you said you printed it out. Get the print out. He leaves again and come back with the paperwork, everything was computer generated except for the hand written note at the bottom that said the top was broken. Then service manger calls me a liar and says that she’ll be happy to keep the car and figure what’s wrong with but I have to rent a car in the meantime and she isn’t paying for the repair. 😮 😯 😲. Let me ask you, Facebook community, why would I take pictures of every error the car comes out with, make an appt to have it analyzed and then lie?! Wouldn’t I want them to know the issues I was having? The service guy claims the light was blinking when he got it this morning. I call xxxxxxxx. If it was an issue when I brought it in, I would have said please look at this too. Funny thing: given it’s Vegas and the past couple days have been in the 80s and 90s I have indeed been driving around with top down. But I put it up to go to work and then down again when I go home. I’ve been doing that for years and have never had a problem with it. Today I decided I would drive to Bmw with the top down bc frankly I didn’t care what my hair looked like when I got there. End of rant...I don’t have my car. They do. Don’t know when I’ll get it back bc I’m not paying to fix it.
Easy In Easy Out - J. de Jesus
Blew a rod in the engine of a car I had already put $3k into, so this was an unexpected trip for me. After seeing the car I wanted via Autonation.com, I went to BMW of Henderson and was promptly greeted by Darrell who checked inventory, found the car I was interested in, verified that it was still available for sale, and got me set up with Feri in sales.
Feri, a 5 year veteran at the Dealership was cordial, walked up and was ready to go out on a test drive, but acquiesced to my request to discuss my situation prior to going out on a test drive: lived credit free the last 18 years, own my house free and clear, and make 40% of my house's value annually thru my current job, and a credit score in the mid 600's, BUT was denied twice by banks for a Home Equity Loan because I have 0 trade-lines (credit cards, line of credit: they want 3). This purchase was not just for a car, but to set up a trade-line, and although I know I'll get smoked on the interest rate (mid 20%), I'll be looking to override it in 3-6 months time with a Bank/Credit Union loan. So I told Feri that I didn't want this to be a waste of both out time if my situation and lack of trade lines would prevent me from a loan thru their financing. Feri said to let her Finance Manager, Mike King look into getting me financed while we go on a 5-10 minute test drive.
We went on the test drive, a no brainer since my family owns the exact same vehicle, but in a different color. Car ran well, a little tick off the timing belts, so I know they're not as sturdy as the other 328i our family owns, but still workable nonetheless. Upon return, Mike King presented an offer, so I pulled out my Water Bill (proof of residence and ownership), W-2 and last paycheck stub (to verify income), and 6 personal/professional references (my guess is to market BMW to them along with checking up on my credibility and whereabouts). I signed and was out in 55 MINUTES....yes....55 MINUTES!
I cannot express enough in words how completely satisfied I was with the whole process and the team of Darrell, Feri and Mike who made the transitions from picking, pricing, testing, financing, and closing as seamless and painless as possible. I am back on the road with credit, an inevitable reunion in this world we live in, and I have a great BMW Certified used car with 2 year Warranty to boot....all in 55 MINUTES! If this testimony hits home, please take it to heart and go there, be honest about your situation and let the team (and yes, they're a team) at BMW of Henderson take care of you like they did me!
Stay Away - blueman1
Went for test driving a used Macan on 10/8/17. Rob Cameron was very rude and condescending . We left the place right-away and bought the car from Dolan Lexus who had much better customer service.