Ohhhh so helpful....... - SLK350owner
I drove my "new to me" 2016 Mercedes-Benz SLK-350 to Henderson Mercedes-Benz Dealership. Skipping through most of the details, I had an appointment to look at one of these, there at Henderson. Three hours later, they called and cancelled the appointment, as they had sold the car, and did not have another of this model available. I purchased one from a dealer in San Diego, had it drop shipped to my home in Kingman, AZ. I knew very little about the car, so I thought I would come to Henderson, just to see if they could help with a few pointers on the car.
To my amazement, Kelly Thomas came to my rescue. She took the time to personally program the car with all the selections, but even set up my phone. She got me signed up and registered with the web-sites. with help from Desiree' Jimerson (Front Desk Operator), as Kelly was on an Apple phone and I had an android. Desiree' guided Kelly through the android portion and Kelly finished it up.
Everyone at the dealership was kind, friendly, and helpful. With service and customer relations being "TOP NOTCH", I'm going to have an awesome experience owning a Mercedes-Benz vehicle!!! THANKS to all there, you made my day amazing!!!
Top Reviewed Specialists At This Dealership
Leasing and Sales Consultant - Internet Manager
Lead Product Concierge Supervisor
Always a great experience :) - Joanna
My service advisor John Sarantidis is the best. Beyond the items for which I am visiting the service department, he always goes the extra mile to check features like my oil, tires and brakes - - things I really wouldn't think about … but then again, I don't have to because John does it for me :) Wouldn't trade my Mercedes or my advisor for the world! Love 'em both!
Sales and Leasing Consultant
Tom Diefendorf is someone you can count on - Cat
We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on.
Fletcher Jones Imports
Mercedes-Benz of Henderson