Sales and Service Experience - JMC NEVADA
Very knowledgeable and friendly sales representative. consistently helped me with any and all information I needed. Similar experiences with the service staff, especially Dustin and Spencer!
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Leasing and Sales Consultant - Internet Manager
Sales and Leasing Consultant
We had a basic service and a door lock issue - Fletcher
John, listen to our concerns and was able to diagnose the problem to our service technician.
Problem completely fixed in a timely manner and I was notified by email when my car was ready.
This was our 1st service with Fletcher Jones and a very good experience.
Tom Diefendorf is someone you can count on - Cat
We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on.
Fletcher Jones Imports
Mercedes-Benz of Henderson