As Promised - Neal Jackaway
All issues resolved. Loaner car was very nice. Will always bring vehicle to MBH for service. Dave Leslie took the time to explain work which was done as well as educate me about certain operational features of the car.
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Leasing and Sales Consultant
Sales and Leasing Consultant
My experience - Qballjr
Got in and out (to return loaner) in 15 minutes. This was on a busy Friday. No charge because we had worked on same issue previously. More than fair.
Tom Diefendorf is someone you can count on - Cat
We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on.
Fletcher Jones Imports
Mercedes-Benz of Henderson