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Outstanding service.....helpful beyond belief. Took care... - koolbreeze
Outstanding service.....helpful beyond belief. Took care of just about everything involving my insurance company. I would recommend them to anyone in need of quality service, to a great product , made by Hyundai. A special thanks and shout out to Bennie Pacheco , Service Drive Manager , just a really great person. People like this guy.....getting very hard to find these days, sorry to say.
Top Reviewed Service Specialists At This Dealership
Thanks Lance for an easy and efficient service for my... - TR4HOWELL
Thanks Lance for an easy and efficient service for my Santa Fe. It was a pleasure working with you. All the best for a healthy 2021
I’ve been a Hyundai owner for about 5yrs now. The last 3... - jaguilar675
I’ve been a Hyundai owner for about 5yrs now. The last 3 yrs having Becky as a service host has been worry free! She knows well , that the customer comes 1st! She’s a great communicator while your vehicle is being serviced. . If there’s any issues she will not let you deal with the issue alone👍🏼! I give her 5 stars ⭐️!!! Keep up the great 😊 work !
This has by far been the worst experience I have ever had... - Dannyc
This has by far been the worst experience I have ever had at any business. I have back and forth now 10 times trying to get a warranty replacement. They have now had my car 6 weeks in the shop to replace a faulty motor. I am not sitting back at dealership 30 mins later with a check engine light on. All employees fraudulent and negligent. No one cares about anything except for how they’re gonna screw your for money including Gary, chad, Jeff and the general manager. I would not suggest this place to my worst enemy. DO NOT DO BUSINESS HERE
I had the worst and the most disrespected experience at... - Khalid alghamdi
I had the worst and the most disrespected experience at Las Vegas Hyundai Service, where I drove a long drive from IDAHO state to Vegas to enjoy the new year and have my oil change at Las Vegas Hyundai Service. I got at the service 10 min earlier, and the employees were not expecting my arrival for the appointment, so I had to give them my information to help me. After 30 min waits, the same employee came up and asked me if I still need to have the service done!!! ( that mean they kept me waiting for nothing ) Therefore, I asked why the services were delayed, and he said: “I thought you guys have left” ( How I leave without my car !? ); it was just a stupid answer. Then, I said, “the car has been there for 30 min. How did you come up with that assumption”. Then, he stood up and started raising his voice and getting close to me without even wearing a mask, so I asked him to wear a mask, but he just called me a xxxxx, and he refused to get my car serviced. After that, the manager came and had everything cooled down at that moment, and after my oil changed, they had me pay for the service after getting delayed on and insulted. The manager didn’t accommodate or give compensation.
Hyundai, please teach your employees the following,
!! The customer always right !!
!! After the customer getting insulted by any employee, at least give compensation to satisfy the customer !!
Bought a used 2018 vehicle a year ago at this dealership.... - jfroth8
Bought a used 2018 vehicle a year ago at this dealership. 2 weeks later the transmission seized. Our was v covered under warranty but it took 5 weeks to get my car back.
Last month my engine light came on. Took to a local mechanic who checked it out and diagnosed it as needing a new water pump and probably new timing belt (which is a common job for maintenance). Called Dan at Hyundai service dept. He says they had plenty of availability and could do the job complete in 3 days. It's been almost 4 weeks now. Three different times the bs was "oh we need another part". For two weeks the mechanic that started the water pump and had the car apart "has the flu". And he is the only mechanic that can do a routine water pump and timing belt? xxx? I drive for a living and have more list a month of income and they're charging me 2k for the repair that is taking a month to do? That's right...I still do not have my car back. After promise after promise being strong along with lies and bs. It's a nine hour job!!! DO NOT GO TO CARSON CITY HYUNDAI FOR ABBY REASON! FYI... Dan is the owner's son and the service dept manager. Yup.
They do service on all cars, though they do have... - ZarathustraX
They do service on all cars, though they do have specialty with European imports. They are friendly and professional, and give you a ride to work after you drop the vehicle off. Unlike most places, they will install your own parts for you (instead of denying you if they are your own parts).
The work was good and the price was decent, not too low but not too high. There were only a few minor imperfections but I'm a picky guy. Like they used Castrol 5W30 synthetic when the Mercedes dealer uses Mobil 1, 0w40. And after a super-complicated custom job installing my own aftermarket suspension parts, which I was LUCKY to find someone who would do it, they didn't catch that the camber was slightly off (as it always is after a job like this). Whereas the Mercedes dealer did catch it. But I knew that would happen ahead of time and I am very satisfied with these guys. I would go to them again for this job, and also for other jobs where I know exactly what needs to be done.
Service, attentio to detail and finish product I can't tell - TRich
Here are unbiased facts considering I just went through a month of Las Vegas AutoNation Collision Center xxxx.
Let's start with the people. 4 + weeks my truck was in that shop should not have taken that long. So when I started calling my contact at AutoNation Las Vegas and sending messages and text asking for progress and when I can expect my truck to be finished, went unanswered. So I went to AutoNation in person. My representative was not available so I left a message that he did not return. Two days later same thing. No response. There was a time issue that they entirely disregarded. There now exists a quality of workmanship issue that can't be described in words. This is a 2017 Chevy Silverado 3500 Dually Crew Cab and long bed. Barely a year old. The paint job that AutoNation in Vegas did left about 15 to 20 drips from the top of the wall of the truck bed down to the floor of the truck bed. You can pass a magazine through the spaces between the side walls and the tail hitch. Other runs all over the vehicle that were tried to buff out unsuccessfully and then clear-coated. Damage that they didn't even notice to think about repairing. The vehicle has no true straight to it now. They only painted half of the bed although they had to repair and straighten the entire bed.
And then I bring it back to Houston where I live and give them an opportunity to get it right, and how did they respond ? not returning my phone call! Under no circumstances would I use Las Vegas AutoNation Collision their representative assigned to me was absent never did really talk to him except on delivery. And the manager without getting into real detail about the conversation I can assure you can be shrunk with Preparation H. Feel free to contact me on this issue because I stand on ground that is granite while they sink in the crap that they did for me. They should be grateful that I can't post these pics. Obscene
Avoid AutoNationCollision Las Vega at all cost.
Expertise, Quality Service, Reasonable Pricing - 98TransAm
I brought my vehicle to C.A.R.S. for the first time to service a check engine light problem. It was that time of year (DMV registration). The code was a vague one that could have been a multitude of possible causes. I am so glad I brought it here because if I would have replaced the part that I thought it was (catalytic converter), I would have spent a ton of unnecessary money and would still not have fixed the issue. Not only did Avi figure out the correct problem, but he also saved me money on another part because he was able to repair it. He even took my car to the smog shop for me. Avi is a good hearted, honest, guy that really knows his stuff. I will definitely come back again for any future repairs.
Don't go over this shop. I took my car over there to... - Tom Talley
Don't go over this shop. I took my car over there to repair for my accident damage on the right side, but turn out they damage my left side and try to blame it on the accident and get my insurance to pay them more. Appraiser said it will take 10 business day to repair, My car was in their shop on August 16th, and I MAYBE able to get back the car this weekend on 09/24/2011. I used up all 30 days rental policy and pay for my own now. On top of that, i get a subwoofer and amplifier in the back of my trunk, now they told me it is missing on 09/19/2011 afternoon after they told me i can finally pick up my car on 09/24/2011. Regardless if they do a good job or not (I don't think they will do a good job) DON"T EVER GO THERE. THEY CHARGE HIGH PRICE AND WASTE YOU A LOT OF TIME. I have to call their rep and manager 3-4 times to get a hold on them, they never return call or call you unless they made a mistake. Spend countless time to deal with their problem and mistake while I am a paying customer. The job they charge over $7k for one side damage
BEWARE - alex
Beware ! Never ever buy a car here ! Sold me a car with bad engine.And Rip me off for 1000$ bucks.We had agreed on 5900$ price for my car but I just found out it's said 6995$ on contract ( Original price that they was asking ) ! Shameless place ! Beware !
Brian the service manager is very customer oriented. His... - axure
Brian the service manager is very customer oriented. His staff is very friendly and work hard. Facility is in good location and is very clean. Sales staff is friendly and not pushy. One of the best dealerships in Las Vegas.
Lithia Hyundai of Reno