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Good experience - GCUTRI68
I leased a new Stelvio TI and was very happy with the service and how quickly everything moved along. This was probably the quickest lease transaction I ever did
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Highly recommend Lester Glenn - Susan
Had the best experience leasing my Grand Cherokee at Lester Glenn. I shopped around and they gave me the best deal. My sales consultant Chris Condello was friendly and very knowledgeable. Thanks to Ed and Jerry for getting the deal done!
Great service experience - darrinmcbride
Bruce was an excellent service advisor. I couldn't ask for better service. The service team left the car cleaner than when I arrived. My repair was complete as scheduled and I was kept abreast of the status as I waited.
Chris at Alfa Romeo - Matt
I had an excellent experience working with Chris at Alfa Romeo. Very helpful and knowledgeable guy who helped me get into my new Giulia. Couldn't be happier with his service and my new car!!!
*YOU NEED TO READ THIS* - turbodharma
*YOU NEED TO READ THIS--It's too late for me but I'm trying to do everyone else a favor at this point*
They told me my turbo was bad but they cant warranty it because the previous owner messed with the "wastegate actuator." I go to pick up my car and was told by Brian that THEY ARE THE ONES that messed with the wastegate actuator. So why was my warranty void then? xxx?? Did you forget what your original reason was or what? I even asked him again "wait you meant he previous owner right?" Brian responded again saying "No no we did that for you." Again, xxx? So why was the warranty void? I tried asking the owner, Dean, about this and HE HAD NO ANSWER.
Nonetheless, I go back out after the bring my car to the parking lot and THEY DROVE MY CAR FOR OVER 110 MILES. WHAT IS GOING ON? WHY?? After talking to several mechanics and dealerships THEY ALL SAID THE SAME THING--THERE IS NO REASON TO DRIVE A CUSTOMERS CAR THAT MUCH EVEN IF THEY HAD TO TEST SOMETHING. I also asked the owner, Dean, about this AND AGAIN HAD ABSOLUTELY NO ANSWER.
I look in my glove compartment, MONEY WAS MISSING. I asked the owner, Dean, about this as well AND HE BLAMED ME FOR LEAVING MONEY IN MY CAR. Granted it was only 15 dollars, but THERE IS ABSOLUTELY NO REASON TO BLAME A CUSTOMER FOR THIS.
Now, I bought a new turbo since they said that was what the issue was, got my own mechanic to install it since they said my warranty is void (EVEN THOUGH THEY ADMITTED THEY ARE THE ONES THAT GOT IT VOID BY MESSING WITH MY WASTEGATE ACTUATOR), and guess what? IT WASN'T THE TURBO AT ALL. SAME PROBLEM EVEN WITH THE NEW TURBO.
YEA, THANKS FULLERTON FIAT--YOU DIAGNOSED MY CAR AS THE TURBO BEING BAD, MESSED WITH MY TURBO AND LIED SAYING THAT IT WAS THE PREVIOUS OWNER OF THE CAR SO THERE IS NO WARRANTY AND THEN WHEN I GET THERE TO PICK IT UP ADMITTED SEVERAL TIMES AT THIS POINT THAT IT WAS THE DEALERSHIP...THEN I SPENT 2000 DOLLARS FOR A TURBO AND LABOR, AND IT TURNS OUT THAT WASN'T EVEN THE F**KIN PROBLEM.
The other mechanics I spoke to have told me it should've taken a dealership 30 MINUTES OR LESS to determine if it was the turbo or not. Meaning, Fullerton Fiat just jumped to the conclusion it was the turbo without taking a little bit of time to determine if it was the turbo or not (like, a leak in one of the pipes, for example).
I have yet to get a response as to WHY I was told the previous owner messed with the "wastegate actuator" when Brian and now the owner, Dean, have both admitted IT WAS THE DEALERSHIP that did that.
I have yet to get a response as to WHY MY CAR WAS DRIVEN OVER 110 MILES.
I also have yet to get a response as to WHY MONEY WAS STOLEN FROM MY CAR.
DO NOT BRING YOUR CAR HERE. This place needs to lose their Fiat licence asap. THIS IS RIDICULOUS WHAT DID I DO TO DESERVE THIS? I WAS NOTHING BUT POLITE THE ENTIRE TIME TO ALL OF THE EMPLOYEES I JUST DON'T UNDERSTAND WHAT I DID TO DESERVE THIS TREATMENT AND WHY MY CAR WAS DRIVEN SUCH AN EXCESSIVE AMOUNT (again, over 110 MILES).
In New Jersey
Ramsey Alfa Romeo Fiat
General Sales Manager
Alfa Romeo and Fiat of Maple Shade