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I recently leased a Genesis G70 3.3T from Genesis South... - Rob S
I recently leased a Genesis G70 3.3T from Genesis South Brunswick and my sales person was Andre Moshkovich. The car is amazing, the service at the dealership was amazing and the price was the best compared to other dealers. Andre was a pleasure to deal with. I would highly recommend Andre and the dealership for anyone looking for a new car. I will be back!
100% honest review coming your way. This dealership was... - ADITKABOW
100% honest review coming your way. This dealership was fresh of breath air. I actually felt like a guest/ welcomed customer. The financial manager was great, and great friendly staff all around. I personally dealt with Megan Foti and her superior, both were very down to the point honest and accommodating and not at all pushy. I am still impressed with the payment Megan and her team were able to provide. After going to 3 other Dealers Genesis of Cheryhill is willing to Make deals work for you, by this I 100% guarantee. Besides the the best rates and availability in the tri state area, Megan and her team knew their cars, infact she knew more than I do and I am a car enthusiast! My wife and I were so pleased we decided instead of Mercedes glc we will buy a gv80! Customer for life
Matt Carlin did an outstanding job getting me the G70 I... - ccov88
Matt Carlin did an outstanding job getting me the G70 I wanted. The whole experience was a pleasure as opposed to past experiences at other dealers.
I never wrote a bad review in my entire life about any... - Andy.merza
I never wrote a bad review in my entire life about any customer service experience, but this dealership forced my hand. I honestly wish I can rate them -5 stars, but regardless here’s my story:
I was recently looking to lease a Genesis G70 3.3t Elite AWD 2020 from Genesis of Wayne in NJ. I had communicated with an internet sales consultant (Clarins Artiles) via text message on 08/06/2020, in which we agreed upon a deal. At this point, she had already reviewed the deal with her sales manager (Jay) and accepted my offer; then told me to visit the dealership to check out the vehicle and sign the deal. I also asked her to provide me with the link to the car on the website, so she did.
Therefore, I left work early the same day and visited the dealership where I was directed to a different sales consultant (Charles), who told me that the car had just been sold to someone else. FYI - the car is still on the website till this day and time between agreeing on the deal and me visiting the dealership was about 6 hours or so.
I was then treated very rudely by the dealership staff when I tried explaining what had happened between me and Clarins; including the sales manager who did not admit it was a go until I showed him the text messages with Clarins as proof. Shortly after reviewing my text messages with Clarins, he agreed to continue with the deal but changed one thing OF COURSE; which I was fine with. Then, I was asked to fill out my information to run a hard inquiry, pick 3 vehicle color options and to put a deposit of $500. He even printed out a summary of our deal and told me to wait a couple of days for his call.
It has now been almost 2 weeks since then and I realized my card was never charged the $500 deposit. So, I have been calling the dealership to speak with the sales manager (Jay) and follow-up on the reason why I was not charged yet, as well as, checking on the status of the vehicle. Every person I have spoken with has taken my name and phone number down to leave a message for him so that he will call me back. I have not received any phone calls despite reaching out multiple times during the past few days.
FINALLY, I was able to get on a call with (Jay) today AND of course his response was that he couldn’t “locate” the car. At this point, I honestly gave up on such xxxxty dealership staff and made me feel “Disgusted”
I have been a huge fan of the Genesis models and I would hate to say that this has been the WORST customer service experience (I guess that’s what happens when you bring Hyundai sales reps to sell you a Genesis model). So if you’re a serious buyer and would like to get a deal, PLEASE for your own sake stay away from this dealership and its staff; especially (Jay, Charles & Clarins)!!!