5 New Jersey MINI Dealers

I had an AC problem during a heat wave. - deborah.berman.biddle

I had an AC problem during a heat wave. Mini fit me in right away and I was able to have a loaner which made everything easier. The whole experience was perfect - everyone I spoke with on the phone and in the shop were professional and personable and helpful in every way.

Horrible. I called to get a roof rack. When connected to... - cohens4x4

Horrible. I called to get a roof rack. When connected to parts they said they’d called me back if it had to be preordered. I left our mobiles. They had 10 year old numbers and ignored the mobiles. We told everyone as we got passed to different departments. There is ZERO attention paid to the customer

I purchased a used vehicle last month from Mini of Edison - Ozair.

I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. After the sale, they won’t even talk to you properly. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach.

Price gouging galore! - mini12345

Price gouging galore! I found a car I was willing to drive 2 hours for to purchase the same day I called them. I had been looking for a while so I knew all I needed was a test drive and a reasonable financing rate it the deal was done. I asked about fees. $1700 "restoration fee" plus $800 - whaaaa??? $2500 bucks more on the list of the car and 1K more if you don't finance with them. I said that I would come drive and take the car if it drives well and there was no big cosmetic issues, but I can't ethically pay for their fees and would they waive them. The told me my best negotiation power was to come into the dealership. They called the manager to check when I said I was two hours away and they said that due to the current market for cars, they will not waive any fees. They even admitted they were gouging. Misrepresentation of pricing and no real justification or policies. I would have paid a modest documentation fee- I have called many mini dealers and usually those are in the range of $200. I found the rep I dealt with to be OK in terms of kindness, but not helpful to me or caring about what I wanted. It was kind of like a "tough crap" we don't really care to lose your business. I had a similar experience at Mini of Edison, although that agent said they would work with us on their $1300 fee and although the agent was defensive, he didn't want to lose my business and made efforts to deal. I will stick to mini dealers in CT and NY from now on.