95 New Jersey Ford Service Centers

We Have been a customer of Downs and now Celebrity for - rnadeau

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

I bought my Ford Fusion from Family Ford in 2016. - cml908

I bought my Ford Fusion from Family Ford in 2016. I’ve been very happy with this car and the service department.

I commend the notable advancements in maintenance - marisolpark47

I commend the notable advancements in maintenance services. My recent routine oil change appointment, easily scheduled via the Ford app, and the exceptional courtesy of Robert Beirach in the maintenance department, were particularly impressive. Mr. Beirach thoroughly explained the entire process. Very happy with this Ford dealer.

I scheduled an appointment when a check engine light - Jay

I scheduled an appointment when a check engine light came on 3 hours in to a 1500 mile road trip. Not being from the area I found this Ford dealership. My first encounter with Luigi was less than satisfactory. Granted it was early in the morning, but he didn’t seem like he wanted to listen to me. I explained to him what happened, and he dismissed me. He said he has to do his own diagnosis. After a couple of hours waiting, he informed me, there is no code in the system therefore there’s nothing he can do for me. I explained to him the code that had appeared the night before, but he was insistent that if he did repair work and it did not solve the issue, I would come back and sue him. When I asked if he would do the work as maintenance, instead of repair, he eventually agreed. But he gave me such an outrageous price, plus he said I would be there all day because he did not have the parts. (what dealership service shop does not have spark plugs in stock? ) Clearly he did not want to do the work. I took the vehicle to another dealer, three hours later the repairs were done and I was on my way. Issue resolved. I do not live in the area, but if I did, I would never go back to this dealership. Luigi should be reminded that customer is sometimes right!

The team at Maplecrest have been amazing. - Bentley3

The team at Maplecrest have been amazing. Cannot say enough great things about Jon, Steve, Troy - they have gone out of their way to be helpful! I feel like I have been treated like family!

Javier was the best. - melasia

Javier was the best. Very kind and was able to get my vehicle done in a timely manner

The service representatives are courteous and highly - Bob

The service representatives are courteous and highly knowledgeable, ensuring a positive and seamless experience. Additionally, the post-repair process in the service department is remarkably efficient, with minimal wait times and no complications.

Truly an exceptional experience I can’t think of ever - Linda Love

Truly an exceptional experience I can’t think of ever purchasing or servicing my vehicle anywhere else! The service department in my opinion is one of the best I have ever encountered Anthony and Amanda are my A Team!! I’m a customer for life!

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great service and overall great experience - Schmidty26

Ed Ryan and his team did a great job replacing the motor in my 2012 f150 3.5 ecoboost. Work was done in a timely matter along with frequent updates on the status of work being completed. The service team also took detailed pictures of the old damaged motor during tear down. Ed was even able to negotiate with ford corporate to help assist me financially with the repairs being done. The truck was fully detailed and ready for pickup. One year before this, I purchased a 2016 Ford Edge from bayshore in Pennsville and both times it was a good experience and they are a pleasure to deal with. Highly recommend.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

The people at Echelon Ford are really the best. Rich,... - jpgreene1901

The people at Echelon Ford are really the best. Rich, Chris,and Jen did everything they could to make this deal happen under difficult circumstances. The Edge we got is so beautiful and well made right here in America. Happy Happy.

Terrible Service - The service department performed a - scancro

Terrible Service - The service department performed a recall and did not properly align my tires, which was part of the recall. This caused my rear tires to wear down excessively. They are not taking responsibility for replacing the tires and just ignoring my correspondence to address the issue. Don't bring your car to be serviced at Ford of Englewood.

I wanted to get my LOF "Lube Oil and filter" and the - davesage

I wanted to get my LOF "Lube Oil and filter" and the grease fittings filled and Tires rotated. All went well and FAST. GREAT SERVICE always. Highly recommended Steve Torres Is top KNOTCH.