Terrible service manager - CarlyRose
Friday September 21st I brought my 2011 Kia Sorento into RK Kia of Vineland in for service. It was due for an oil change and my back door handle on the drivers side had broken off a few days earlier. After it had broken off I checked all my other handles to make sure they were secure and they were all fine except the one I broke off. When I arrived at Kia I was told there was a recall on my specific model of car, and they had to see if it could be covered. When looking at my car Chris Kennedy the service manager of RK Kia ripped off the handle on my back door on the passenger side! They came to us in the waiting room and told us it would be almost 700$ to fix the two door handles. Even though my door handle had a recall on it they said a different piece was broken so it wouldn’t be covered. When I asked Chris why he even opened my back door on the passenger side he said “well who ever took down your information took it down wrong and it says doors, not just the one” and said he would take off 100$ because he was the one who broke it but they still wanted to charge me almost 400$ in labor, so pretty much trying to get me to pay for something they broke. I completely understand that my handles weren’t covered by the recall and I’m responsible for breaking the one handle but I am NOT responsible for Chris ripping off my other handle. I told him that I thought it was unfair and started to literally cry in his presence. Pleading with him that I have a one year old child with a car seat in the back and now I have no way of opening up either of my back doors to get him!? Chris was incredibly rude, raising his voice at me, interrupting me as I was trying to speak and taking no responsibility for his actions. He never once apologized, never once showed any sympathy for a worried mother. He just said “it’s not my fault it would have broken off eventually”. All my handles were secure before bringing in my vehicle, he must have yanked it off thinking it was the broken one and is now refusing to take responsibility, even though he’s the one that said they took down my information wrong and he didn’t know which one was broken. (Even though only one of the four doors had a missing handle. Not very hard to see which one was broken so clearly he’s just incompetent) I am disgusted with the whole situation and can’t believe RK Kia won’t take responsibility for their actions. I will never return to RK Kia of Vineland ever again and I suggest you shouldn’t either because when checking your oil they might break your dashboard and say they aren’t responsible for fixing it.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
