108 New York Cadillac Service Centers

Always a great experience with very helpful staff. - Khedge58

Always a great experience with very helpful staff. Would highly recommend this dealership to family and friends

Very Professional, Friendly Staff. - timothygood99

Very Professional, Friendly Staff. High Quality Workmanship. I Use Barrett's Collision For All My Collision Repairs.

They tried to screw us by lying about what caused the - roadwarrior88

They tried to screw us by lying about what caused the front differential to seize, and tried to charge us for labor that the warranty covered, I verified that by calling the warranty company myself. The service writer, Roseann Nason, became arrogant, argumentative, dismissive, and laughed in our faces when called out on this. I had to wait 40 minutes to speak to a manager, Phil Ericson. The car needed further repairs after we were told it was done, they said they didn't think it was motor mounts and the mounts were good. I refused to take the car, they then said it WAS motor mounts, and all this big mess of lies took a month until we got the car back. Nason told me on the phone that the replaced differential was new and not used, I'll find out for sure when I can get underneath the car, and see for myself. Their ace mechanics got degreaser or brake cleaner on both front wheels, staining the paint and peeling the paint in one place of each front wheel. Since I swore I'd never go back there, they do not know about this. I saw the stains when we picked up the car, but thought it was smeared armor-all, because they armorall-ed the tires after washing the car. I think someone who drove and rode in the car at King O'Rourke is a cowboy on the side, because both front rubber floor mats have gouges in them from what looks like boot spurs. In the past, we've had two oil changes done there, and both times the engine was at least half a quart low, according to the dipstick. I've had to show it to them twice. The second time, they said they'd give me a free oil change. They know where they can shove that, because I wouldn't go to them if they were the only dealer/shop on Earth! That Roseann Nason still works there after the way she treated my spouse and me, shows the pathetically low level of regard for customer service, at a $220 labor rate. People spend $150,000+ on Escalades and GMC trucks there, and that is how customers are treated?!? Their answer will be some lofty description of their ace mechanics and decades of excellent customer service, but don't even think of going there without a shark of a lawyer, and someone very knowledgeable about cars to make sure they can't screw you with lies and lofty language. Just check their response to this complaint for an example of how slick their service manager is. I can't use the language I want to, to describe what I really think and feel about these hubristic crooks.

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

Never in my life have I heard a person waiting a whole... - Grand2002

Never in my life have I heard a person waiting a whole week before having their car serviced. When I called always received the "BRUSH OFF", as if they don't care. The best thing I've heard so far was " they didn't service my car because they didn't know what was wrong"; how could you know whats wrong if you didnt look and find the problem. Well in the end it was just motor mounts but as I write this today, it's almost two weeks and still havent gotten my car back.

Great service and sales experience. - Cadillacman

Great service and sales experience. Worth dealing with these folks. Love my new cadillac xt5

I took my car to get serviced and Jennifer, the assistant... - Jack Goodman

I took my car to get serviced and Jennifer, the assistant service manager, took excellent care of me. She provided wonderful service and made sure I was well taken care of. I have been purchasing cars from this dealership for many years now and I am always amazed by the service here. Jennifer is amazing and so are the rest of the employees here. Very satisfied customer

Cool Breeze - LeadersPlay2Win

Efficient. Thorough. Courteous. Authentic. Temps had been in the 80's and the air conditioner was blowing hot air. Other nearby dealerships told me the soonest appointment would be in two weeks. Pepe squeezed me in within two days. It was my first time there, and I was expecting a sprawling property because of its location. And while space seemed severely limited inside and out, the property is efficiently designed and seems to function well. But the people are what really set it apart. Their desire to help was as authentic as their smiles and words. From the man who first checked me to Sam, the Service Rep, to the staff walking back and forth between the showroom and the service area, everyone created a warm welcoming experience. The two and half hour wait seemed to fly by.

Michael Jamal was great. Do you have the general manager... - EmmJayy

Michael Jamal was great. Do you have the general manager take care of me from getting to end was amazing. I can’t say enough about him and his staff at Potamkin

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.