132 New York GMC Service Centers

Rude people to deal with. - Robertlussier1971

Rude people to deal with.high prices to even look at vehicle problem.please stay away from this place.do not go there at all

excellent service ,quick drop off ,service consultant... - tfragias

excellent service ,quick drop off ,service consultant Jason called mid-day with status of my vehicle .As soon as i arrived to pick up vehicle Jason greeted me and explained what the problem was, he had me checked out to a super clean pick-up in no time.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Service run around - Ringer

Brand new 2017 acadia, less then 1 yr old. Less then 800p miles Brakes squeall like a school bus. APPT 1. I'm told the need to change brake pads. Ordered pads will be 8n nexr week. They never called me. 2 weeks after initial visit. I call them tell me parys Just came. Bring on your next week. APPT 2 Take car in they tell me GMC policy JUST chg. No new pads. They turm rotors. Next day brakes squealing. Told me to bring car in next week. Today was next week. Tell me pafs need replacingI would have to pay. I refused They then said they'd split cost 50/50. I refused. Now in GMC MEDIATORS HANDS.

terrible - droptheloanlarry

This particular dealership has been THE ABSOLUTE WORST dealership I've ever been to. they stole things out of my car when I took it there for service, overcharged me for said service, then not 10 miles away from the dealership the engine becomes useless and has been drained of oil and coolant. the worst part is this guy won't do anything without giving me that bull crap "well bring it in and we'll see what we can do for ya" cause that's how I ended up getting charged over 400 dollars for a starter replacement before I even made it past 2500 miles.

A complete disaster from the second I bought my new car... - mcnamanager

A complete disaster from the second I bought my new car which had obvious issues from the start. I will NEVER do business with ANY of Carbone ever again! They gave me the run around and to this day I cannot get my money back for the extended warranty I purchased and didn’t use- because I got rid of the car with very few miles on it. I would be very hesitant and reluctant to buy ANYTHING from this chain. I should have learned after the first time I bought a car from them and got horrible customer service. But nope- I went back again thinking it would be different and it was only worse. They have an absolutely awful reputation in this area and I can see why. From now on I will go to Albany to buy my vehicles and stay clear of these people. Once they make the sale, you’re pretty much useless to them. I don’t know how they can live with themselves. Dishonest and could basically care less about you as a person.

Have never met such a service department willing to go to... - Kenwood16

Have never met such a service department willing to go to such lengths to get things done above and beyond any other place I have dealt with will most definitely be back again and recommend this dealership to any one thanks

The Best! - keciapittman

The Best! Linda and Danny the tag team for automotive care.I loved my experience because I am paranoid about my 2006 Soltstice. Danny I love you . Thank you for appreciating my car and just having that good old mechanic spirit and craftsmanship. 55 years of experience was the best I could ever ask for. Linda Your customer Service skills are out of site!.