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dropped off truck on a Saturday due to a dead battery,... - fowardflip
dropped off truck on a Saturday due to a dead battery, owner took the time to set up a loaner for me. This is my second car in 5 months from the dealer. Cant go wrong.
Top Reviewed Service Specialists At This Dealership
Very friendly, knowledgeable, and professional staff.... - DFKNOLL
Very friendly, knowledgeable, and professional staff. Very nice waiting area. Always take very good care of me and my car. Highly recommend them for all car needs.
Assistant Parts Manager
Good experience, they had want i wanted it, at the price.... - kaylo47
Good experience, they had want i wanted it, at the price. I would definitely recommend this dealership to family and friends. I will be back when it’s time for a new car.
Employees were helpful and professional. Establishment... - mrjgood430
Employees were helpful and professional. Establishment was very clean. Salesman answered all questions and made our visit a pleasure. Ultimately we made a new purchase.
Having our serviced at Goldstein’s is a joy. Recently... - ImaybeU
Having our serviced at Goldstein’s is a joy. Recently retired Lloyd was our go-to representative. However, everyone there is friendly and true professionals.
Always professional and helpful. I have had seven BMW's... - dselsey
Always professional and helpful. I have had seven BMW's serviced here and wouldn't go anywhere else. The loaner cars are always clean, and your car is always washed when it is returned to you.
RVC GMC is the best!! Louis in service is the most... - Jodiebiebe
RVC GMC is the best!! Louis in service is the most helpful and reliable service rep. We always can rely on him to take care of our vehicles.
Worst service center rep. We got Dwight and the service... - DHernandez95
Worst service center rep. We got Dwight and the service was laughable. Our brand new truck got stranded bc of engine issues (it wasn’t turning on) and bc we didn’t buy it from that dealership (but we are under warranty as the truck is 4 months in) they didn’t give us a loaner bc they “didn’t have any” they expected us to give in and say ok to their Pathetic excuses. We live 40 min away so we needed a car to get home! There were 3 other angry customers complaining about the service in the 1 hour we were there so it wasn’t only us. hope they get it together
I give them a 1 star ONLY because of the sales... - Eric
I give them a 1 star ONLY because of the sales department. The purchasing part was alright even though it took almost 6 hours for paperwork. The service department on the other hand is terrible. I bought a certified preowned through Romeo Chevy in Kingston and voiced my concerns about the rotors being extremely rusty/warped as well as paint missing on the rear door. They took my car in, kept it for 3 days to only replace the back rotors and pads (it needed them all around) as well as put extra miles on the car before I returned to pick it up. I voiced my concerns about the “random extra miles” and that the paperwork did not match with what was on the car. Nothing was done about it and I doubt they even looked into it. The front rotors were replaced along with pads eventually. Fast forward to a month into ownership and I will not be taking the car back to them for ANY service as I’m going to need to replace the front rotors again due to sub par work done at their service department. Save yourself the trouble and find a dealer that has a good mechanics and will fix things the right way.
I just had my Terrain serviced. Very professional and... - Astoriana
I just had my Terrain serviced. Very professional and friendly team. The facility is clean and very close to the city. See you again soon.
Excellent service all the way around, very accommodating... - Judyg
Excellent service all the way around, very accommodating and friendly Would return to the Newark Tradition for sales and service ! Thank you for the quick repairs ~
A complete disaster from the second I bought my new car... - mcnamanager
A complete disaster from the second I bought my new car which had obvious issues from the start. I will NEVER do business with ANY of Carbone ever again! They gave me the run around and to this day I cannot get my money back for the extended warranty I purchased and didn’t use- because I got rid of the car with very few miles on it. I would be very hesitant and reluctant to buy ANYTHING from this chain. I should have learned after the first time I bought a car from them and got horrible customer service. But nope- I went back again thinking it would be different and it was only worse. They have an absolutely awful reputation in this area and I can see why. From now on I will go to Albany to buy my vehicles and stay clear of these people. Once they make the sale, you’re pretty much useless to them. I don’t know how they can live with themselves. Dishonest and could basically care less about you as a person.
Always courteous, always professional. Maintenance and... - BigBette
Always courteous, always professional. Maintenance and repairs done in a timely manner. Scheduling never a problem. Needed help with a service contract, and Lydia got things squared away for me. Very happy with the dealership.
I arrived 15 minutes early for my 1:30 appointment and my... - tracyny1
I arrived 15 minutes early for my 1:30 appointment and my jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly people! I wouldn't go anywhere else.
Back in 2008 when I first walked into this dealership I... - Mike P
Back in 2008 when I first walked into this dealership I felt welcomed and not pressured at all. Through the years Jackie has steered me in the right direction with not only my budget in mind but also my families needs. Jackie and the courteous staff has gone out of their way to make sure we know how every option of our vehicles work. After a long day Jackie has taken the time, even in the dark, to make sure we are happy with our decision. She has a customer for life. Thank you Jackie and the Kingorourke staff.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
I was running errands Sunday afternoon, and my car died... - LindaD
I was running errands Sunday afternoon, and my car died in the CVS parking lot. Called my dealer but they were closed, so I walked down to the Arlington garage hoping they could help. Adam dropped everything , drove me back to my car, and jump-started it. Then I brought it to the garage where they tested and replaced the battery. I was back running errands in less than an hour total!
My experience at Bidleman Chevrolet, Buick, GMC, Albion,... - Billy J.
My experience at Bidleman Chevrolet, Buick, GMC, Albion, NY, in regard to a National Highway, Safety Traffic, Administration recall for the replacement of Silverado pick-up truck tailgate support cables and hinges.---I arrived at 1:50 pm, for a scheduled 2:00pm appointment. I was told that two new tailgate hinges and two new tailgate cables would be installed. I waited at the service counter, for over ten minutes, until Jason Burley went behind the counter and asked me about six questions regarding the scheduled recall repair. Some of his questions were repetitive. One of them he asked me was, “Do we have the parts?” The parts department is around the corner, five feet way from the service desk. They scheduled the time of the repair appointment. Why is he asking me, the customer, if they have the parts? I said, “They told me they had the parts.” I asked him if they would put anti-seizure lubricant on the bolts. He said “certainly”. Jason Burley told to go into the waiting room and take a seat. I had to ask him three times, how long would it be. Three times, he said that he didn't know and he would get me in as soon as he could. I said that I couldn't sit there for two hours and I needed an approximate time estimate. He then said fifteen minutes. This guy is a low I.Q. individual and also a liar. Approximately twenty five minutes later, from the waiting room door window, I saw my vehicle driven into a service bay. I went out to stand in front of the service desk where I could see the unnamed mechanic working on the tailgate of my pick-up truck. At this time Wayne Miller was behind the service desk. Wayne Miller then said that, per the 12 page GM repair memo, because only the left tailgate hinge was broken off, and not the right side one, that they would not be replacing any part of the hinges. I then saw that the mechanic was about to bolt the tailgate cables down without any anti-seizure lubricant. I asked him to lubricate the bolts. The mechanic said that he didn't know what I was talking about. He then said that they didn't have any anti-seizure lubricant anyway. I told him to stop and said that I wanted the lubricant. Wayne Miller then handed me the GM twelve page recall repair memo and said, “Where in here does it say that we have to apply anti-seizure lubricant.” I said that where in the memo does it tell them what size wrench, or socket, to use? I said that it is generally accepted protocol for bolts that are subject to corrosion and seizure. I said that as a customer, I was requesting it. They said that they didn't have any any and did I want the new cables bolted down or not. They had already taken the old cables off and I didn't want my tailgate falling off on the road. The mechanic then reamed the bolts down with a pneumatic air wrench. When I had walked twenty feet, to my vehicle, to talk to the mechanic, Sam LaNasa had come to the service desk and asked some questions about the recall repair. He then turned to me and said in an elevated volume, “Do you see that painted yellow line on the floor? Customers are not allowed to step over that line! DO YOU UNDERSTAND THAT?” I was silent and shocked by the way he was berating me. He then shouted at me again, “I NEED SOME INDICATION THAT YOU UNDERSTAND WHAT I JUST SAID!” I said, “I understand.”
In summation, they would not replace the hinges, although they had said that they would. They also said that, if the right hand hinge is broken, they will only replace one half of each hinge on the tailgate side only, and not the two half hinges on the body of the truck. I have since learned that this crazy policy is enacted because the hinge bolts, especially the ones on the truck body, are so corroded that they will break off when you try to remove them. Probably, because General Motors didn't put any anti-seizure lubricant on them on the assembly line. You have to take the taillights out, lubricate them, and put torch heat on the bolts from the back side to get them out. As of now, I will never do business with those xxxxx.'s, ......
Good purchase experience., VERY POOR service experience! - Sue
I bought a new 2019 Subaru Outback at Rapp in May 2019. They gave me the best deal around but I’m beginning to wonder if it’s because they sold me a lemon. Less than 5 months after my purchase I noticed that the touch screen wasn’t working unless the car was warmed up and had been running for a half hour or more. Around the same time I needed an oil change so I took the car in to Rapp for the oil change and asked them to look at the touch screen. They said they performed an update and corrected the problem but when I got home I discovered the problem was not fixed. I live an hour from the dealership so it isn’t convenient for me to make the trip to Syracuse on work days. Therefore I had to wait a month for a vacation day to return to Rapp for service AGAIN for the same problem. Once again I was told they made an update and the problem was solved. NO, Rapp did not solve the problem and would not admit it. As a result I contacted Subaru’s national customer service office who recommended taking the car to a different Subaru dealership for service. My appointment is later this week. Hopefully they will correct the problem. I have NO reason to return to the Rapp dealership for anything but a sincere apology. I am NOT feeling the love!
i have always bought my new cars there, even my last used... - stevem
i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future.
Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it.
I absolutely dread the experience of getting a new... - Missy
I absolutely dread the experience of getting a new vehicle, but Michaela made the experience easy with no pressure! Got the deal I was hoping for!
Brought my GMC 3500 in for brakes and state inspection. ... - gmcpurest
Brought my GMC 3500 in for brakes and state inspection. Russ did the paperwork. Billy took the time to show me just how worn my brakes really were and I was past due for new ones. Joanne took the money. I was in at 8AM and out at 11AM. Service was friendy and they showed that they cared.
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