92 New York Mazda Service Centers

Love Cooley Motors I have always been a loyal customer to... - PenelopeRuzc

Love Cooley Motors I have always been a loyal customer to Cooley Motors for years now and I will continue to come back for more!.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Terrible tires - Unsafe for winter driving - ld123

Worst tires I have ever had on a vehicle. Totally inappropriate for winter . Leased a new Mazda 3 in early November. When the snow hit in mid-December I went in the ditch twice within a week. Totally unable to be driven in snow. Far too risky. Dealer that leased me the car knew I would be driving it in snowy, hilly terrain and failed to warn me about these Ecopia tires. Had a Mazda 3 prior to this one and it was great in snow. That is one of the main reasons I decided to lease a new Mazda 3. My 2013 Mazda which I leased from a different dealer was equipped with all-weather tires and then CS5 Grand Touring Tires by Cooper. Never needed snow tires on the 2013. After six weeks of owning the 2018 model the dealer and Mazda USA said I would need to buy all new tires. Bridgestone Firestone has also admitted that these tires are not appropriate for winter driving. Why would Mazda USA be putting the Ecopia tire on a vehicle that was to be sold and driven in a cold snowy climate? I feel totally ripped off. So if you are thinking of getting a Mazda in a region where there is snow make sure it is not equipped with Ecopia tires. After this bad experience I will not ever lease or own another Mazda. Dealer and Mazda USA are too cheap to keep a driver of one of their vehicles safe in their travels on the road.

Very poor customer service. - Spotter

We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars. So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price. The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced. I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.

Incompetency and arrogance like I’ve never seen before. - himz64

Incompetency and arrogance like I’ve never seen before. Five weeks trying to resolve an issue with the rear speakers in a car I just leased. When I call, I get put on hold for 10 minutes, and when someone picks up the standard answer is “I don’t know “. While voicing my displeasure to the GM Kevin on February 9, he told me I should calm down or I could drive off the lot with a defective automobile. Ruthie, the service manager, claimed I never told her there was an issue with the rear speakers specifically. In essence, calling me a liar. At this dealership, the customer is never right.

Quick and easy service car was ready on time. Tim was... - Cjcore

Quick and easy service car was ready on time. Tim was great, prompt communication and easy pickup. Will definitely be back for our future needs.