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Kathy is always extremely helpful, when ever I bring my... - lillia1124
Kathy is always extremely helpful, when ever I bring my car in for any reason , weather it’s an oil change or inspections, also car parts recall. She always has a smile on her face.
Top Reviewed Service Specialists At This Dealership
Service & Parts Manager
Paul is extremely helpful, knowledgeable and honest. He... - shannontaylor56
Paul is extremely helpful, knowledgeable and honest. He constantly keeps me updated on my vehicles progress and what I need! Top notch customer service all around.
Audi Service Advisor
Porsche Service Advisor
GREAT PLACE TO SERVICE YOUR PORSCHE!! - Labiner49
AS A LONG-TERM PORSCHE OF SOUTHAMPTON CUSTOMER I HIGHLY RECOMMEND THEM FOR THEIR SALES AND LEASE DEPT. and FOR ALL YOUR SERVICE ISSUES ROUTINE OR SPECIALIZED.
Great Sales and Service team - Patrik B
First off I have had a great sales experience with Ross. He is always available with any questions on my Targa 4S. Seamless experience getting my wheels repaired and my front nose wrapped with a clear bra. Ross even gave me his cell to text with questions. Ross introduces me to Elliott who has been very professional and accommodating for my service needs. Every time I bring him my car it’s returned clean and tuned up. These guys really know luxury cars!
It’s always an easy and good experience at bmw of... - cece
It’s always an easy and good experience at bmw of portchester. JR is consistently efficient, professional and kind! He is very communicative with what needs to be done to my car and how long it should take.
Courtesy service, ease of obtaining appointment, vehicle... - K Porsche
Courtesy service, ease of obtaining appointment, vehicle updates, and clean vehicle upon pickup. Service provided email updates for reminders of service appointment, as well as asking if loaner vehicle sought
Frank Pica is an amazing service advisor and his... - sg1214
Frank Pica is an amazing service advisor and his attention to details and customers is second to none. He is extremely tentative, I highly recommend!
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
Incompetent service department - smckellar71
What a horrible experience. It took them two months for them to plug a scanner into my car and tell me that they couldn't tell what was wrong with it. They claimed I needed to start with a $1700 computer and if that didn't do the trick it would need a $16,000 transmission. The service writer told me that they didn't have the skill or knowledge to fix what was there, they could only throw parts at it. I called the Porsche dealer in Rochester and they told me the same exact computer job would cost $800. When I asked about the disparity in price, they responded by telling me that they refused to work on my car and I needed to pick it up ASAP. I ended up taking the car to an independent garage that replaced the broken part in the transmission for $2800. And it only took two weeks.
WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000
WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.
Spent nearly 2700 as labor charge to replace a vacuum... - sgk9in
Spent nearly 2700 as labor charge to replace a vacuum pump, air cleaner cartridge and annual service (oil change, filter change and drain clean). Total came around $4100. Is this normal??????????
Even if you pay $300 per hour to do this service should have spent at-least 9 hours!!!
and the most funniest part after charging this much they didn't even clean water drain under the hood.
I have purchased a 2010 f150 just over a week ago and I'm... - Robluczak1987
I have purchased a 2010 f150 just over a week ago and I'm very disappointed with it! I mentioned when I test drove it it looked like the rear differential was leaking and the gas door did not close they wanted me to bring it back 2 days later after I purchased it to check the leak and fix th ed gas door. so within the 2 days of having it I noticed a clunking noise in the front end so I m eff mentioned that when I brought it in ! They told me the gas door was out of their budget and all seals were sealed properly on the differential and didn't find and thing in the front end 😤, so I wen th home and took gas door out and fixed it in 5 minutes , they couldn't have done that huh . Then realized the tailpipe hanger is gone broken off completely ,so I bought a universal on and hung it up while I was doing that I noticed the rear differential is soaked leaking for sure so I went to the dealer again and have a appointment to bring it in Friday we will see how that works out , and also the noise I was hearing in my front end is just getting louder and louder very dissatisfied very nice ppl though!
Deeply unpleasant experience. Had my car brought over for... - Ernest Gottschalk
Deeply unpleasant experience. Had my car brought over for some service and on the way there was some dirty water that got all over it. When the car arrived I asked they they clean it off since the dirty water was from a construction site and I didn’t want it to dry on the exposed carbon roof and hood.
When I picked up the car there had been no attempt made. Not the way I expect myself or my cars to be treated.
This used to be a great dealership, I have been a... - zisky68
This used to be a great dealership, I have been a customer for over 20 years purchasing 5 different vehicles from them back to the old Sportique location.
The service has gone greatly downhill and they cannot correctly diagnose or correct problems, I just do not think the talent is available for these complicated cars.
In late 2015 we purchased a Cayenne S and had problems with it right away, the sound system/navigation/computer would just crash, and you would get screeches and noise throughout the system. They replaced the amp then the system them they reflashed it. The vehicle was at the dealership a total of 12 times for this issue the last time for over two weeks, with no solutions.
I let them do all the recommended service, the minor service, the major service, everything, because I wanted to keep the vehicle longer term as it was the last of the V8’s.
One month after the warranty ended the system went haywire and I brought it in, they found the problem INSTANTLY and told me it was the sunroof drains and it would be a $5000 job and the NO it would not be covered. I should have started a complete stink with PCNA, but I decided to trade the car for a 911 instead of dealing with the problems.
I felt very betrayed by the dealership who I had given so much business over so many years that they would not even try to fight for me and make this right, I should not have bought another Porsche at that time, but I did.
AND the 911 was a total lemon and the dealer could not fix it!!!!
2018 911 base with 3000 miles on it at delivery it had a leak, so they had to replace something, then an oil leak (after a service) that turned out to be a turbo. Then the big problems a leak from the coolant pump, that they repaired but then the car would overheat OVER and OVER and OVER!! 5 time stuck on the side of the road waiting for a tow truck, 5 times they tried to fix it and it just continued to overheat!!
The dealer replaced the pump again then a valve then there was air in the system then they just did not know! All of this with 7000 miles on the car.
Well, I finally got so sick of being stuck that I traded the car in and that will be my last Porsche for a while.
I even got an email from a new dealership after the trade to rate the service, because as you can guess it overheated again and the replaced the pump…again!!
I would not recommend the service department at Porsche of Huntington, the technicians do not seem to have the knowledge and the dealership itself it too small and overcrowded. Just trying to find a place to park your car is a challenge and the service advisors change on a monthly basis!
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Great attention and service - Fuzzy Wuzzy
Everyone here is super. From the receptionist to the mechanic, they all have customer service as their number one priority. They helped coordinate getting us back on the road after we had an accident. We are forever grateful for their help. They are more than just an auto shop. Ed, the owner, has really put together an awesome team.
Frank & Sons is a wonder place of business. I would... - Goldlj
Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.