If you like runarounds, come on in - kotaKat
Showed up on a Saturday to look at a vehicle. Waited over an hour only to have them send me home and tell me that I'd receive a call Monday about financing. My co-signer called multiple times and was promised calls back by John Loomis and the calls never happened. Monday, I received the runaround over and over about where I sat in the buying process. Tuesday, I get told they can't put me in the vehicle I want and suggest alternatives, then finally told they have approval from a bank on a vehicle, but Matt continued to complain that it was going to be an "unprofitable" deal for the dealership and they were only going to attempt it because "we want to push vehicles through"... and then find out they screwed up the numbers submitted to the bank, and that I'd be called back with any more updates.
It's now Friday, and I've heard nothing, and quite frankly, disgusted that our family's loyalty to the Fuccillo Auto Group basically means nothing.
very poor they do not stand behind products they sell - Justin G
I bought a dirt bike 12-23-16 had engine noise about 5 weeks later brought in for service found debri in air tube for engine now they want me o pay for repair come to find out air filter was installed wrong worst experience ever
Not a happy camper! - Kane, Wendy7165
I bought a Suzuki SX4, I absolutely loved it. We then bought a different vehicle, then traded that one for 2 o the Mitsubishi Mirage's. One for us and one for our children. We bought the higher grade one and then we bought one with lesser features on it for the children. The one for the children runs excellent, the more expensive one was for myself and my husband. It is nothing but a piece of crap. For being more money, we have had nothing but trouble with it. The dealership was useless and we even contacted the company and nothing was even done with them after making yet another trip from Jay to Plattsburgh. I will never buy another vehicle from these people again. Their word doesn't go anywhere with me. I have no use for any of their dealerships, whichever brand they sell. I would not buy a car from them if they were the last dealer in the world. Their word sucks.
Do not Purchase from them!! - rpdoug
This was the most dishonest dealership that I have ever encountered. They advertise false prices and do not disclose the vehicles history. We purchased a vehicle (2010 Audi Q5) from them a couple of years back and just went to trade it at another dealership and was told that the they could not accept the trade-in due to the fact that the vehicle had been in a major accident with frame damage and deployment of the airbags. Do not step foot on their lot! They are total scam artists.
Excellent service - jason.maines.52
I have been going here for a long time. I have always been treated fairly and honestly. The service is done quickly. I have always had a good experience here.
My daughter'suzuki Aerio died one day on the road. It was... - suzuki
My daughter'suzuki Aerio died one day on the road. It was towed to Malmstrom Suzuki and she was told there was an engine problem but it weas under warranty. So she left the car. They had it for six weeks claiming that new parts came "rusty" and had to be sent back. There was never any feedback unless we repeatedly called. Finally the service Manager said my daughter should rent a car and Suzuki will reimburse her. She did so. It is now 2 months later and calls to Frank are unanswered or curt and rude with he is working on it.
Now there is no answer at all at Malmstrom Susuki. Did they go out of business? They should!
and did you notice you can not leave this review if you have an AOL.com
email address? what a joke.
I purchased a Suzuki Aerio in August 2006. As soon as I... - mlpaper
I purchased a Suzuki Aerio in August 2006. As soon as I got it home, I realized the AM stations had very strong static. I made an appointment (#1) to bring the vehicle in a week later. I was told it needed a new radio and had to make another appointment (#2) to have the radio replaced. It was replaced and 3 months later, the problem arose again. So, in December 2006, I had to make another appointment (#3) to bring the vehicle in to be serviced. I was told it was the radio again and had to make another appointment (#4) to have it replaced. A week later, the same interference was coming through on the AM stations on the radio. I made another appointment (#5) to have the radio inspected yet again. On 1/18/07, I brought my vehicle in and I told the service department, that replacing the radio with the same radio was no longer an option. They agreed and later that day the service department contacted Suzuki. Suzuki had informed them that they are aware of the problem and they are in the process of developing and testing a sound compressor and I would get a call when something was available. 6 weeks past and I did not hear anything, so I called Rallye service on 3/6/07. I was told that they spoke to a Suzuki rep 1 week earlier and that they were still in the testing stages. On 3/23/07, I called Rallye service once again, since I did not hear anything. There was still no new news. So at this time I asked to speak with Dennis Monroe, the service director, because it had gotten to the point where I needed more answers and action. He said he would contact their Suzuki rep and that I should call back the following Tuesday, 3/27/07. I called back and Dennis Monroe told me the part was available and it would be ordered, and they would call me when it was received. About 15 minutes later on 3/27/07, I received another call from the service department telling me I needed to bring the vehicle in for testing first because Suzuki has some testing they wanted done to make sure which part needed to be ordered exactly. So, I had to make another appointment (#6) on 4/2/07 to bring my vehicle in for testing over 2 days. Why this testing was not done on 1/18/07 when they contacted Suzuki makes no sense at all. I am not sure why over 2 months had to pass while I waited for some answers from Suzuki for them to say they needed to do more testing to determine the part I needed. I thought that was done and I was already waiting for that part. I received a call from Rallye service on 4/3/07, and was told I needed a different part now, a Radio Amplifier Antenna, and that they would order it and call me when it was in. 3 weeks past, and on 4/24/07, I called Rallye service, since I did not hear anything at this point about the part coming in. When I spoke with the service department, they asked if I received a call about the part coming in. I told them no, and that is why I was calling. At that point I realized that the service department does not follow up on open issues. Finally in early May 2007 I got a call that the part was in. I had the part put in and it did not work. I was then told they were done trying to fix the car. I spoke to Joe Geidel for compensation and was told it was just a car radio and there was nothing more they would do. They would call Suzuki to see if they will compensate me. To this date, 6/20/07, Rallye has yet to call me with an answer.