1,451 North Carolina Cadillac/1000 Service Centers

Went in for a state inspection was greeted immediately - Aureliano_ramirez

Went in for a state inspection was greeted immediately great customer service and even took care of a recall I wasn’t aware of

Took my Dodge Ram 1500 to get an oil change without an - George

Took my Dodge Ram 1500 to get an oil change without an Appt. Service was wonderful, they did research of my prepaid oil package!

I have worked with different people but have worked with - ME

I have worked with different people but have worked with Kay F. several times. She is always pleasant, courteous and very efficient! She's a keeper!!!

They always do a great every time I am there. - Bud

They always do a great every time I am there. I appreciate how thorough and responsive they with any concerns I might have.

I went to Team Chevrolet of Goldsboro on Friday, April - bridgettesessoms

I went to Team Chevrolet of Goldsboro on Friday, April the 26th to get my oil changed & tires rotated. Upon check-in, I was told that one of my air pressure sensors was out/bad. The gentleman asked if I wanted them to check it while there. Sure!! When I left, NONE of the sensors were working! I called the service department and was told that it should reset. After driving about 80 miles it had NOT RESET. I set appointment to take car back for it to be checked. I was then told that when the sensors are tested it knocks ALL of them out. If that had been told to me (if I had been aware) that the outcome was as it is now, I would NOT have had it tested! This is BAD customer service all around. Now I'm driving around without any tire pressure sensors working. Thanks alot....NOT!!!!

I brought my 2017 chevy equinox in for repair. - Don

I brought my 2017 chevy equinox in for repair. I received excellent service and fair billing. I also test drove 2 new vehicles while waiting and the salesman was very attentive.

Brought my GMC truck in today for a oil change without an - Shugie

Brought my GMC truck in today for a oil change without an appointment, I ended up also getting a new set of new tires. I couldn’t have been happier with the whole experience, the price was great and the service was exceptional,but best of all was Tim Colemore the service writer, he was a great representative for Brown and Wood. I will be a customer for life!

Karla, the service advisor was great! - taz28333

Karla, the service advisor was great! She had is in on our appointment time and we were out in a timely manner. Karla kept us updated while we waited and was always polite and pleasant. Steve in parts was also a big help and very knowledgeable. It was a very pleasant experience.

My service writer Alan Carpenter does an exceptional job. - hardwareman752

My service writer Alan Carpenter does an exceptional job. Everyone is so friendly and helpful.

I worked with Nate and Daniel they were very helpful and - Brandi Hollman

I worked with Nate and Daniel they were very helpful and polite Danirl got the job done in a timely manner

We have bought several vehicles from Cloninger! - Bronco Chick

We have bought several vehicles from Cloninger! Nice people, had a flat tire at work their mobile van came! I appreciate the

The Cloninger Service team is through and I am very happy - ebx5456

The Cloninger Service team is through and I am very happy with their attention to detail!! Time and Costs are always communicated to me before and after a service.

Everyone was very court as caring and efficient - Mauriangel16

Everyone was very court as caring and efficient unfortunately I could not come in and very much appreciated and them coming to my home to pick up my vehicle service and bring it back for me. That was a blessing there a great team and an asset to the company I would recommend Them to family and friends

Bryan Gunter was very knowledgeable and helpful answering - bvanevery77

Bryan Gunter was very knowledgeable and helpful answering all my questions and advising me in decisions regarding my service on my GLS 450.

Good experience with service department. - REKINLAW

Good experience with service department. Sammy was very courteous and friendly. The scheduling was well organized.

Chris provided truly great service! - Skelly

Chris provided truly great service! I will definitely be back to see him and direct my friends his way as well.

I would like to thank Randy Hembree Service tech for - collins_robert.m

I would like to thank Randy Hembree Service tech for always doing his best to make sure that my vehicle was fixed or does what it takes to get the repairs done. He has never been disrespectful, rude and never takes advantage of the customers he has been my main service tech For the past six years now and he always does what he says. He’s always fair and always reason reasonable and I appreciate him more than he knows. I trust him with my vehicle more than I trust anyone else there and if anybody ever has an issue with the Dodge, Chrysler or Jeep I recommend that you talk to him Personally

Morris M the service manager and Kobe L the technician - Al B

Morris M the service manager and Kobe L the technician were outstanding in keeping me informed about what needed to be done to my Pilot and communicated in a very timely manner. I would highly recommend them.

It’s very close to my home and their service is always - jfl1224

It’s very close to my home and their service is always expedient and the workers are always friendly and helpful.

Very satisfied they were very helpful and friendly. - Wrightphyllis_55

Very satisfied they were very helpful and friendly. . They did an awesome job. Great recommendations.

My truck was towed to the dealership on mother’s day - Raialexander1960

My truck was towed to the dealership on mother’s day Sunday for a transmission issue. On Monday morning, Jessie in service called me to find out my problem. He said it might be toward the end of the week before a tech. could diagnose the problem which I was ok with. That afternoon he called back and gave me a diagnose on the transmission problem and also stated that my rear brakes needed replacing which I was aware of. They do a complete check over of the vehicle while in service which I was grateful for. I told them to fix the issue with the trans. and also replace the brakes. Jessie said they might need to order the part and it would be later in the week before the truck was ready. Well, Jessie called me Tuesday morning and said the truck was ready and the total bill was actually less than quoted which was a huge relief. Crescent Ford and Jessie in service has earned my respect and business from now on. Highly recommend!!

I’ve been coming to Keffer for service for 5? - Saack

I’ve been coming to Keffer for service for 5?years. Service started out good. Then they went through a shakeup that was like troubled waters. Seems they have worked out the wrinkles. My last visit was great. Staff was very friendly and helpful. Thanks guys. It’s nice taking your car to a service center that cares and gets the job done right!! The first time.

Big business poor service this team of people are all - rkells

Big business poor service this team of people are all liars BATE AND SWITCH scammers tell you one thing to sale you a car and something totally different when time for service appointments rude Try to intimidate and pass the buck run around game highly over charges and fees for just about any thing please shop around and buy your next vehicle somewhere else or I promise you will be sorry ! You know it's bad when you feel like you need to bring your concealed carry with you to get an oil change.

The service was excellent and the service personnel were - garymstm

The service was excellent and the service personnel were very responsive to my needs and concerns.

Steven Sherman, the advisor who checked me in is awesome! - Dbmitchell

Steven Sherman, the advisor who checked me in is awesome! There was some discrepancies in what I was promised and he accommodated my request. Very professional!

Jesse was the service writer that received me in as a - Sue Jones

Jesse was the service writer that received me in as a customer. He was very informative of what would be done with my service. Informed me of the time it would take. He was very professional. i have been taking my vehicle in for service since my purchase from this dealership for my vehicle and Jesse was one of the best service adviser that I have had interaction with.

I really like working with Deborah. - Leon

I really like working with Deborah. She always takes care of my four chevy vehicles

This dealership had my truck in their shop for over 21 - davidcross

This dealership had my truck in their shop for over 21 weeks between October 30th of 2024 and May 22nd of 2025, originally brought in for a simple timing chain replacement. They installed a brand new factory engine with a full 100K mile warranty (that I had to pay for!), and it still leaks oil and has the check engine light on. This is incredible that GMC factory certified mechanics at the GMC dealership can't fix the problems on a GMC truck, after over five months of working on it. GMC customer service says they cant help in any way, that I am responsible to pay for any further work. So to get this straight, a factory certified GMC mechanic at a GMC dealership installed a brand new factory motor with a 100,000 mile full factory warranty, and since I got it back the check engine light has stayed on, and it leaks oil every day, I had to add more than two quarts between oil changes, but I should pay for that. I am going to take the truck somewhere else and pay another mechanic to fix all of the problems created by the factory certified mechanics at the dealership.

Always provide excellent service whether it’s servicing - Ashley

Always provide excellent service whether it’s servicing your car or buying a new/used one. Highly recommend!

Bought a '24 Toyota Tacoma SR. - Miguel.lujano

Bought a '24 Toyota Tacoma SR. Had excellent customer service with the sales department. At 5k miles we took the truck to get serviced, the technician noticed that the battery terminals were corroded and charged us to clean it. A couple weeks ago the truck died at 7,800 miles. Called the dealership to ask about getting it towed to their service department. We were told that they were not in charge of towing. We reached out to our insurance and were only able to get it towed home. After speaking to some friends, we were able to get it towed to the closest dealership which is in Rock Hill. RH dealership diagnosed it as being improperly wired aftermarket foglights. They disconnected the foglights and said the truck worked. Next day when we picked up the truck it started shaking and all the lights came on, we took the truck back to RH and the next day we were told we need a catalytic converter which would run us 3k and would not be covered under warranty because of the foglights. I reached out to customer service and was told that we should not have been charged for the cleaning of the corroded battery and that we had roadside assistance until '26 and that this should have been relayed to us. We were advised to get a second opinion on the catalytic converter so we towed it here. The technician went off the notes from previous dealership and told us the same thing, which defeats the purpose of a second opinion. We called customer service at Toyota and were assigned a case manager. Case manager said that it was highly unlikely that fog lights could be the cause of a failing catalytic converter and said Toyota would cover 50% of the repairs and would pay for a new battery and terminals. I have reached out to the general manager at Town and Country to see what can be done about the other 50% and have been told by 4 different people that he is in a meeting and will reach out to me. It has now been over 48 hours and we have not heard back. This is a 39-40k dollar truck that was purchased in the hope of not having to deal with issues like these. This has also been a daily driver which means that we have had to take off of work. We have been without this tacoma for 2 weeks now and hope that the general manager is able to help us out. Again, the sales team was amazing but the rest leaves much to be desired.