Great experience awesome Truck ! - Chevy Silverado 1500
Craig was extremely helpful and was great to work with. Dawn in finance worked to get me a great rate. I can’t thank them enough for helping me get my Awesome Chevy Tuck. I would recommend this dealership to everyone.
Top Reviewed Specialists At This Dealership
Sales & Marketing Manager
Very efficient and easy - Cjd09
The service was very fast and efficient they even gave me a courtesy car for the day because of the wait. It was overall a great experince
Service was great and I appreciated the ride to work. - Tony T.
Friendly staff & experience of the mechanics is what makes Criwn a great place to have your vehicle receive maintenance. Brittany is very nice and knowledgeable. I will come to her in the future for my Challenger maintenance.
Sales and Lease Consultant
Impressive Dealership and Staff - Mike Moore
Made appointment with Bob Ross Auto Group President to look at new Buick automobiles and have my 2007 Impala appraised. President referred me to Bill Klapper, General Sales Manager, who worked out one fantastic deal on a new 2017 Buick La Crosse. Dan Choi, sales representative, then accompanied me on test drive, and completely had all of the paperwork ready for my signature when I returned to pick up the car. Finance Manager worked out the financing and we were ready to go once Dan explained the basic features and functions of the La Crosse.
The easiest and most comfortable experience I have ever had in buying a new automobile ever. All questions were answered in plain language and time closing the deal was minimized.
Great job by all involved at Bob Ross.
Comfortable and easy experience - Jason Freels
Bought a used Nissan altima from Dave and I can't imagine the experience being any easier. I recommend these guys without hesitation. Thanks again!
Great experience - Ptownfiat
Just bought a 500X from Alex. This is the third FIAT we've bought from him. The entire staff is very professional and knowledgeable. It's definitely a low-pressure environment where you feel truly appreciated as a customer. We've had all of our service done here as well and have nothing but good experiences
Sales Experience - Alphabuyer1
Sales personnel were very knowledgeable and courteous. Were able to answer all my questions. Very pleasant experience. I would recommend them to my friends and family.
Positive experience - James Bell
Just finished purchasing my second Fiat 500 from Ben Swonger. He went out of his way and was patient as my wife and I tried to decide what Fiat she wanted. I appreciate his low keyed approach to selling. Never any pressure but able to answer questions when needed. Thanks again for a positive experience. Will go to him for any future purchases.
Helpful - Jason1979
Great service and courtesy. This is my second car I have bought from Fred Martin and will continue to go back. Great company to shop at.
Great service by Craig Toddy and team. Buy w confidence. - William Frez
Contacted Craig who coordinated smooth purchase of my car. Deal was done w no hitches.
Also great working w Mike the finance manager. All in all one of my best buying experiences.
Sales staff was nowhere to be found - Engr2020
After finding the dealership thru the main Alfa Romeo website, I was directed to the dealership's website. I browsed their inventory and decided to contact them so I could make sure someone would be available if I came in for a test drive (plus I had a few simple questions). I received an auto-reply, but that was it - no one responded with an answer to my questions. I waited about 10 minutes (figuring they were just really busy) and tried again - still no response. I was really excited to test drive a Giulia Ti, so I decided to just head over to the dealership as they were still open for another 3 hours. When I got there, I couldn't find anyone in the showroom. The doors were open, the lights were on, the big TV had the news on, but there was no one inside. I waited around for several minutes, expecting someone to pop out from one of the restrooms or the garage area, but no one came. I went out and walked the lot for a few more minutes thinking, surely someone will see me out here and ask me if anyone is helping me, but nope. I finally went across the street to the parent dealership (that sells Chrysler Dodge Jeep) and asked one of the staff members inside if he could help me find someone to assist me. He went into a back office, came back out and said "C'mon I'll take you over". 'Now, we're getting somewhere', I thought. Unfortunately, he wasn't the least bit familiar with the Alfa Romeos, and wasn't able to answer any of my questions. He apologized and tried (like I did earlier) to find someone / anyone in the showroom and back lot - still no one. It had been about a half hour since I arrived. He apologized once again and asked if there was anything he could do (i.e. run some numbers). I didn't want to leave, as I truly hoped someone would show up soon, so I agreed to have him run some numbers on one of the cars. I really just wanted to test drive one, but he didn't have access to the keys (sigh). I picked a car that looked like a good candidate and asked him to run the numbers for it. After going back & forth a bit, he came back with some numbers that seemed reasonable. He wanted to sell me the car right then & there. I chuckled and said I can't buy a car that I haven't even test-driven yet. He wasn't thrilled but seemed to understand. I told him I'd be willing to come back in a couple days for a test drive. That way he'd have time to make arrangements to get the keys and hopefully find an actual Alfa Romeo salesperson that could answer some questions. I almost dread going back, but I really do want to drive a Giulia Ti. Maybe it was just rare situation where someone called off or had to leave for an emergency. But I was there for a total of an hour and a half, and that whole time, no one from the Alfa Romeo / Fiat dealership ever showed up. If the owner or manager knew about this, I'm pretty sure they'd be furious. They guy from the parent dealership did the best he could, but even he was embarrassed about the whole situation.
Note: This dealership is labeled on dealerrater as Bob & Chuck Eddy FIAT, but is now actually Alfa Romeo/FIAT.
Worse experience - sys
Brought a used car, He says it has warranty, but i ended up buying 3rd party from them. Initial quote did not have warranty, final quote they sneaked in warranty. Free oil change is worse.Beware....
Fantastic Customer Service - themotherof7
Great buying experience. Professional, courteous, and willing to explain to you. I love my Fiat 500L and I love the customer service we were given.
Ganley Village Chrysler Dodge Jeep Ram Fiat
Guest Relations Specialist
Crown Chrysler Dodge Jeep RAM Fiat of Dublin