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Everyone was very helpful and friendly. I believe I was... - tammyjbrown00
Everyone was very helpful and friendly. I believe I was treated good and am grateful. Thank you, Tammy J. Brown.
Top Reviewed Service Specialists At This Dealership
Service BDC Agent
My husband and I had a wonderful experience at Midtown... - angela426
My husband and I had a wonderful experience at Midtown Kia. We knew exactly what we wanted and Beau provided great customer service from start to finish. We will definitely be back for our next vehicle.
Smooth, easy, quick, customer oriented transaction. Kaveh... - Michael.ralston
Smooth, easy, quick, customer oriented transaction. Kaveh was great, above and beyond the expected level of service.
KIA Service Manager
Subaru Service Advisor
Subaru Service Manager
Had a few bumps but Nathan in service did everything he... - Lexen cook
Had a few bumps but Nathan in service did everything he could to help; altogether a wonderful experience, very good people, probably the most honest and helpful dealership I’ve ever used. Thank y’all for all the help that the Dealership I bought my car at failed to do so.
Good looking vehicles, great service, good on gasoline,... - cheryl.foster
Good looking vehicles, great service, good on gasoline, dealership is in a good area, plus safe and easy entrances/exits to/from Big Red Kia dealership. I have recommend neighbors and friend to Big Red Kia, Norman, Oklahoma several times.
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
I do not recommend taking a car here to have service... - Alyssa
I do not recommend taking a car here to have service done. I brought my 2014 Kia Forte here over the July 4th weekend due to my car suddenly would shake while stopped at a light and wouldn’t accelerate well. I had it towed in to their service department because I had work done back in Dec 2019 there as it had been making a knocking noise and was told it needed a brand new engine at 84k miles. I wasn’t sure if it had to do with that so I took it back. I was told it didn’t but they thought it was the spark plugs that needed to be changed. I had them do it only to then be told it hadn’t fixed the issue and would need a new fuel injector. So I paid for all of that and drove the car another two months. I recently traded it in at a completely different dealership and was informed that the fuel injector had a hole in it. This employee has no reason whatsoever to lie, his only job is to fix cars. I specifically asked how this could happen. The service manager said the only way that would happen is the fault of who put it in. I am writing this to hopefully help someone else from having to deal with this kind of headache. I certainly learned a lesson here to get a second opinion and will do so in the future. The other lesson learned is I will never use this service department again.
They have since replied and have stated they can’t find my name in their system. I attached a picture of my receipt on Facebook and will do so here if able.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
Service Department - Shelley
I purchased my Kia there and only have them service it. Service Manager, cashier and all that I see are very attentive and professional, but in a personable way. I wouldn't go anywhere else. They are the BEST!!