Service not a priority - Wildgrapes
We bought a used 2017 Q7 from Audi Bend. We do not live in the area. For the first service we drove to Portland and called the Wilsonville Dealer to make an appointment. We were told that one was not necessary and to come in at our convenience. We did not ask for a loaner but were given one as soon as we arrived. They serviced the car within a couple of hours but told us to pick it up at our convenience. We also found out from Wilsonville that the previous owner had been in an accident. That was news to us. When we purchased the car we had specifically asked the sales representative in Bend if the car had been damaged since it had such low mileage. We were told no. Contrast that with our service experience in Bend. We drove 150 miles to Bend to have our car serviced. When we called in the morning to talk to them about bringing it in the receptionist told us that we could not do that because they were too busy. She spoke so fast that it was hard to understand what she was saying. She did not even offer to transfer us to the service department. When she finally did so at our request, we were told by the service tech that they were booked two weeks out and we would have to come back. We told him that we lived 150 miles away but his attitude was not accommodating at all. When we mentioned our experience at Wilsonville, he complained that they were a bigger dealership and that in Bend they only had three technicians. He said that everyone was bringing their cars in to be serviced this time of the year and we would just have to come back. He could not offer us any alternative. We would certainly NEVER do business with this dealer again.
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