Oregon Audi Dealers

Best Car Purchase Experience Ever! - Mary Q

I just purchased a used Audi Q5 from Audi of Bend and it was the most positive car purchasing experiences I've ever had. From the test drive to negotiations up to the vehicle delivery I was treated like a Queen. Trevor and the staff rolled out the red carpet as if I had just purchased the most expensive car on the lot. Their review of the car's features, attention to detail on the items the car needed and follow up for an additional detail has been top notch. I managed the Customer Service offices for Nordstrom and taught the Nordstrom philosophy for over 20 years and they rivaled the Nordstrom experience. I cannot say enough about their service, kindness and knowledge of their brand. I'm a new loyal customer and I encourage you to consider them for your next car purchase.

Turn Around and Run To Somewhere Else - bigflan

Too many things to list and this could literally be a short story. Major engine work done at 54k miles. Timing chain goes out at 90k and caused $6000 worth of damage. Audi only covers the cost of timing chain but only 25% of damage the timing chain causes. Why? I was told by two separate customer service agents named Rachel and Emily that it’s against the law and the judge who signed the CLASS ACTION SUIT WON’T LET US. I call back to ask for copy of suit and name of judge and was told I didn’t hear what I heard and was transferred to an alternate number. What the heck?! I didn’t hear what I heard?! I told her to check the calls as they are recorded and she said, “only some are recorded.” Oh, and in order to get the timing chain covered (which cost $2000) I had to have the Honda dealership on Wilsonville get ahold of the previous owner for records cause Audi would not do it. Yet both dealerships has the same info! The service manager who sat comfortably in his office can bugger off in my opinion. I do feel bad for Brian who I dealt with mostly cause he has to be the mouth piece for a heartless and all about the bottom line dealership and company. Now I’m off to pay $3500+ for something that should be covered. The fact is this...Audi Wilsonville did major engine work on this car at 54k miles. Then 35k miles later something goes wrong and they only cover part of it because they have to due to a class action lawsuit. And there’s records that prove the car was well maintained during that 35k miles. Only another dealership went above and beyond to get those records cause Audi would not. And if you question any of these allegations feel free to ask me for paperwork and phone records to prove it.

Service not a priority - Wildgrapes

We bought a used 2017 Q7 from Audi Bend. We do not live in the area. For the first service we drove to Portland and called the Wilsonville Dealer to make an appointment. We were told that one was not necessary and to come in at our convenience. We did not ask for a loaner but were given one as soon as we arrived. They serviced the car within a couple of hours but told us to pick it up at our convenience. We also found out from Wilsonville that the previous owner had been in an accident. That was news to us. When we purchased the car we had specifically asked the sales representative in Bend if the car had been damaged since it had such low mileage. We were told no. Contrast that with our service experience in Bend. We drove 150 miles to Bend to have our car serviced. When we called in the morning to talk to them about bringing it in the receptionist told us that we could not do that because they were too busy. She spoke so fast that it was hard to understand what she was saying. She did not even offer to transfer us to the service department. When she finally did so at our request, we were told by the service tech that they were booked two weeks out and we would have to come back. We told him that we lived 150 miles away but his attitude was not accommodating at all. When we mentioned our experience at Wilsonville, he complained that they were a bigger dealership and that in Bend they only had three technicians. He said that everyone was bringing their cars in to be serviced this time of the year and we would just have to come back. He could not offer us any alternative. We would certainly NEVER do business with this dealer again.