Great Service at Sunset Audi Location - eakennedy72

Have been working with Amy for months to diagnose and resolve a high oil consumption issue that started with bad service at Jiffy Lube. Great service every time and Amy was really excellent at explaining the problem and identifying the minimum most cost effective fix to keep my older vehicle on the road safely for (hopefully) the long term! Will be back for all my service.

Best Car Purchase Experience Ever! - Mary Q

I just purchased a used Audi Q5 from Audi of Bend and it was the most positive car purchasing experiences I've ever had. From the test drive to negotiations up to the vehicle delivery I was treated like a Queen. Trevor and the staff rolled out the red carpet as if I had just purchased the most expensive car on the lot. Their review of the car's features, attention to detail on the items the car needed and follow up for an additional detail has been top notch. I managed the Customer Service offices for Nordstrom and taught the Nordstrom philosophy for over 20 years and they rivaled the Nordstrom experience. I cannot say enough about their service, kindness and knowledge of their brand. I'm a new loyal customer and I encourage you to consider them for your next car purchase.

Service not a priority - Wildgrapes

We bought a used 2017 Q7 from Audi Bend. We do not live in the area. For the first service we drove to Portland and called the Wilsonville Dealer to make an appointment. We were told that one was not necessary and to come in at our convenience. We did not ask for a loaner but were given one as soon as we arrived. They serviced the car within a couple of hours but told us to pick it up at our convenience. We also found out from Wilsonville that the previous owner had been in an accident. That was news to us. When we purchased the car we had specifically asked the sales representative in Bend if the car had been damaged since it had such low mileage. We were told no. Contrast that with our service experience in Bend. We drove 150 miles to Bend to have our car serviced. When we called in the morning to talk to them about bringing it in the receptionist told us that we could not do that because they were too busy. She spoke so fast that it was hard to understand what she was saying. She did not even offer to transfer us to the service department. When she finally did so at our request, we were told by the service tech that they were booked two weeks out and we would have to come back. We told him that we lived 150 miles away but his attitude was not accommodating at all. When we mentioned our experience at Wilsonville, he complained that they were a bigger dealership and that in Bend they only had three technicians. He said that everyone was bringing their cars in to be serviced this time of the year and we would just have to come back. He could not offer us any alternative. We would certainly NEVER do business with this dealer again.