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Excellent Service and they were great at communicating... - Clwhite
Excellent Service and they were great at communicating with me every step of the way during the process of having my car serviced. Thank you!
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Audi Brand Specialist
I never thought buying an Audi RS would be so easy. I... - fussell1484
I never thought buying an Audi RS would be so easy. I pretty much bought the car over the phone with a professional (Ian). I currently live between Bend and K-Falls and finalized the deal out of town. Ian answered all my questions with clear responses that were informative. I never got the vibe that I was dealing with a cheesy salesman, super pro,sold me my RS on his day off, follow up calls and answered new questions.
If I could give Zero stars, I would.I took in my Audi... - gemechuhm
If I could give Zero stars, I would.
I took in my Audi A4 for lower pressure oil alert on July 28, 2020. After 2 months of getting the run around from Chris Laport and paying over 1k out of pocket on “it could be this or that” I finally got my car fixed and picked it up Oct 1st 2020.
Before that happened, though, Audi tried scam me into trading in my 2016 A4 68k miles car for 6k by Chris Laport, and then I was told by the sales rep that she could actually give me 13 k for it.
Meanwhile I had certified preowned warranty to fix the low-pressure alert and then when I called Chris to let him know about the warranty and to schedule a time to bring my vehicle in, he told me not to bring in my car and hang up the phone.
It took 2 attempts of having Audi customer service reach out to them, and me calling the manager to finally get a response about the warranty.
2 weeks later, manager Kampmann finally returns my call and apologizes on dropping the ball on this one. By this time, I could have taken my car to any other dealership to get it fixed, but I chose to stick with them and continued to give them my business. A couple of days later, instead of hearing from the manager, I am being contact by Chris Laport, the gentleman that refused to return my calls or find out more about the warranty, letting me know my car is ready for pick up.
I called the manager to tell him that Chris Laport is the last person I wanted to hear from. I wanted to talk with the manager about what transpired the last two months, and about getting a refund as well as what training he is going to provide to staff so that this does not happen again. But instead, manager was upset that I was frustrated about being contacted by Chris Laport. He told me he had to jump through hoops to get my car fixed. The manager wanted a pat on the back for finally doing his job. He laughed at me when I told him I deserved an apology from his service guy and also that this would not have happened if I was a male customer. The icing on the cake for me was when the manager made sure to have Chris Laport do the checkout for when I finally picked up my car and did I get an apology, nope.
Never returning to this place again. Definitely going to take my business elsewhere.
Quite frankly, don’t trust that they actually fixed my car, so I am going to trade it in.
Service not a priority - Wildgrapes
We bought a used 2017 Q7 from Audi Bend. We do not live in the area. For the first service we drove to Portland and called the Wilsonville Dealer to make an appointment. We were told that one was not necessary and to come in at our convenience. We did not ask for a loaner but were given one as soon as we arrived. They serviced the car within a couple of hours but told us to pick it up at our convenience. We also found out from Wilsonville that the previous owner had been in an accident. That was news to us. When we purchased the car we had specifically asked the sales representative in Bend if the car had been damaged since it had such low mileage. We were told no. Contrast that with our service experience in Bend. We drove 150 miles to Bend to have our car serviced. When we called in the morning to talk to them about bringing it in the receptionist told us that we could not do that because they were too busy. She spoke so fast that it was hard to understand what she was saying. She did not even offer to transfer us to the service department. When she finally did so at our request, we were told by the service tech that they were booked two weeks out and we would have to come back. We told him that we lived 150 miles away but his attitude was not accommodating at all. When we mentioned our experience at Wilsonville, he complained that they were a bigger dealership and that in Bend they only had three technicians. He said that everyone was bringing their cars in to be serviced this time of the year and we would just have to come back. He could not offer us any alternative. We would certainly NEVER do business with this dealer again.
Audi Service Advisor