7 Oregon Fiat Dealers

Timley responses, helpful throughout the process. - cav.omg

Timley responses, helpful throughout the process. I've never used a service like Driveway before, but it's gone relatively smooth, smoother than a lot of in-person experiences I've had at dealers.

For the most part customer service was great Jake in - Chantellholden75

For the most part customer service was great Jake in service made things right thanks

Marcus was great to work with throughout the purchase - joeandjulie6452

Marcus was great to work with throughout the purchase process of our new Ram 1500! His honesty and sense of humor kept us laughing and enjoying our experience.

We brought our Dodge Durango in after it overheated once - IANJAMES7613

We brought our Dodge Durango in after it overheated once as a precaution. After adding coolant, we had no further issues, but wanted the dealership to inspect it just to be safe. We scheduled a Friday drop-off around lunchtime and were told we’d hear back that same afternoon or evening. We never received a call. After an entire weekend with no updates, I called Monday morning and was told a “case manager” would contact me within two hours. That never happened. When I went to the dealership in person later that day, I found out the vehicle had not been looked at at all—four days after drop-off. I was told our case manager had taken time off, which raises the question: why schedule intake if no one is available to handle it? After multiple days of silence, we finally received a diagnosis six days later. No issues were found (which is great), but we were still quoted for “precautionary” maintenance, including a thermostat replacement and brake fluid service—even though the brake pads were within spec. Communication continued to be poor. We had to repeatedly follow up ourselves, and even after giving authorization over the phone for the work, we were later told it wasn’t completed because we didn’t fill out an emailed invoice—despite clearly stating we were waiting to confirm warranty coverage first. To make matters worse, when my wife was called pick up the vehicle, she discovered the requested work wasn’t fully completed and had to wait until Monday for everything to be completed. The interaction she had with the case manager at pick up was unprofessional and dismissive. Overall, this experience was extremely frustrating: Lack of communication Vehicle sat for days without inspection Confusing and inconsistent authorization process Incomplete work after multiple delays Poor customer service This is especially disappointing considering I’ve purchased four Dodge and Ram vehicles since 2020, including 2 from this dealership. At this point, I have very little confidence in bringing my 2026 Ram here for service. They consistently overpromised and underdelivered

Great staff and service. - moparmack64

Great staff and service. I got a fair trade for my car and love the Ram 3500 that I purchased.

Been having service done at Ron Tonkin Fiat for about 8 - MazikeenWithTheTARDIS

Been having service done at Ron Tonkin Fiat for about 8 years. Excellent customer service.

We brought our 2015 Fiat into Lithia Fiat of Eugene OR - raylarivee

We brought our 2015 Fiat into Lithia Fiat of Eugene OR for service and to get an estimate for fixing the dash lights. Well the service department was wonderful, not only did we get our Fiat serviced in record time but we were contacted in the waiting room to ensure we were comfortable while waiting. We were also offered a snack for free. The service people were great, a part was needed to fix our dash lamps and they took all the necessary information down so they could order the necessary parts to repair our dash lights, now we are simply looking forward to a time when the dealer and us can get the parts installed. Great service. Ray and Linda