44 Oregon Ford Dealers

Chuck Colvin Ford: A March 2024 Nightmare from Start to - Jenn

Chuck Colvin Ford: A March 2024 Nightmare from Start to Finish My recent ordeal with Chuck Colvin Ford in March 2024 was nothing short of a nightmare, marked by atrocious customer service, a rushed process, and a blatant disregard for my concerns. From the moment I stepped foot into the dealership, I was met with indifference and a palpable sense of disinterest from the sales staff. To make matters worse, the salesman, Tim, bombarded me with texts in the days leading up to my visit, creating an atmosphere of pressure and obligation. It felt as though I was being coerced into making a purchase rather than being guided through a thoughtful and considerate sales process. Once I arrived at the dealership, any semblance of professionalism went out the window. The sales staff seemed more interested in their own conversations than attending to my needs as a customer. As I expressed interest in a used vehicle, I was hurried through the process with little regard for ensuring my satisfaction or addressing any concerns I had. The paperwork was thrust in front of me without explanation or opportunity for verification. It was clear that the dealership's priority was closing the deal as quickly as possible, with no consideration for the customer's peace of mind. What's more, not once was I asked if I wanted any additional features or add-ons for the vehicle. It was as if my preferences didn't matter; all that mattered was getting me out the door with a signature on the dotted line. In hindsight, my experience with Chuck Colvin Ford in March 2024 was a cautionary tale of what happens when profit takes precedence over customer satisfaction. I would strongly advise anyone considering doing business with them to think twice and explore alternative options. Save yourself the frustration and disappointment by steering clear of this dealership.

We highly recommend Justin, Skylar, and the whole Legacy - angie

We highly recommend Justin, Skylar, and the whole Legacy Ford crew. Everyone was knowledgeable and helpful, but without any pressure to buy. They let us take overnight test drives to really experience the vehicles. When I couldn't decide between 2 different models, they took my pro/con list and found me the perfect vehicle, a model I hadn't even considered. We checked out dealerships in Boise but are so glad we didn't buy from them. We were able to keep our business local and no one treated us as well as Legacy. These guys have gone above and beyond for us. Not only finding the perfect car for me but setting the radio to the 80s rock station and changing the ambient light to green, remembering those are my favorites. The folks at Legacy Ford are still checking in and making sure everything is perfect, even though all the papers have been signed. We will definitely be customers again.

Don't go here if you're traveling through. - Bongcayao

I had the opportunity to visit the service department here on 9/1/18. However I didn't get my vehicle serviced here as I was passing through pulling a trailer and broke down and only 391 miles from my home dealer. I had the pleasure to deal with Lori Lupo the only service advisor working on a Saturday. I had a charge air cooler tube blow off. I asked if she could check to see if its covered under warranty. I was told that she didn't know how to do that and the guy that does all the warranty work isn't there till Monday. I walked her through the process of looking it up through Ford Oasis. Which it was covered under warranty. Then was told that they couldn't take a look at it until 9/14/18. I even asked if someone could come out and just take a look at it to help band aid it so I can get to my destination. I completely understand that it's hard to take in walk ins and especially on the weekend. However taking a couple of minutes out of the day to have a technician come and take a quick look isn't too much to ask. Needless to say I had to band aid it in their parking lot. On a good note I did make it to my destination later that day.

Service Department up sells at every oil change or service - davenjean

the service department up sells , went in to have tires rotated got a call that the lug nuts where rounded and there the only one s to rotate and mount the wheels on our vehicle cost me extra 90.00$ for new lug nuts that they had destroyed i have bought 7 vehicles from them in the last 20 years , Never Again !

A dealership who will treat you right. - Adrian

A dealership who will treat you right. Greatest experience ever and will forever earn my business. Shout out to the whole sales team especially Zak Hurley and Diego Soto were awesome in assisting me as well as the finance team Kristen and Razi Gonzales will treat you like family. These folks do it right, if you’re reading the reviews, thinking if it’s worth your time to check out, it is! Would recommend highly to anyone looking for any type of vehicle. Cheers, and thank you to Canby Ford and It’s team.

Jennifer Dominguez at St Helens ford was a excellent - Chrise

Jennifer Dominguez at St Helens ford was a excellent saleswoman Highly recommend. She was professional and honest and kept me in the loop on the progress on the purchase of my Bronco. She goes out of the way to accommodate you for all your needs. St helens ford was a great and honest dealership to do business with you won't be sorry!

They have had my truck for over a month. - keithwagner069

They have had my truck for over a month. Simple repair DEF heater, oil filter, Check breaks. 900.00 diagnostic charge. Won't start any repairs for another week or so. Told them I just wanted to pick my truck up, now I have to find a service center that will actually work on the truck.

STAY AWAY! - upsentwithWright

STAY AWAY!!!!!!!!!!!!!!!!!!!!!! I had a vehicle there for over 90 days waiting for a back ordered part, and after several calls by myself following up with the service department, they said it would be done and ready to pick up. Went to pick the vehicle up and and the transmission was making a horrendous noise and shifting hard. Turned around and went back. Left it with them over the weekend, went and picked back up and same problem persists!!! Called the service department again and and they told me to go somewhere else because they weren't going to invest anymore time on it because they could not get it to duplicate the same problem. I've had 3 people including myself drive the vehicle and ALL have experienced the same problem. Funny they can't seem too!!!! ONE of the people that drove it for me is a MASTER TECH!!!!

Stranded from Texas - Satisfied traveler

We pulled into Burns Oregon on 7/2/2015. Our water pump was out on our diesel truck. We were in a time crunch to get to Texas by the fifth. We drove to Burns Ford at 7:30 am. The owner of the dealership assured us he could take care of it. The mechanic arrived at 8:00 and promptly assessed our situation. They got to work immediately and we pulled out of the dealership by noon. This was a scary situation considering we were on the eve of the Fourth of July. We could not have asked for any better service. If I lived closer I would purchase my next vehicle from them. Thanks for saving our lives Burns Ford of Oregon.

i was over charged $400 in labor for spark plugs they did... - trevinofamily

i was over charged $400 in labor for spark plugs they did not do what the invoice claimed that they did. I was referred by Salem Skyline ForD not informed that it was not a actual location for skyline i will never return and I am filing a complaint!