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The best service thanks to Dan! He explained everything... - anastasia.destiny
The best service thanks to Dan! He explained everything in detail and really cares about getting people the right vehicle! Thanks so much again. I left with all of my questions answered as well.
Top Reviewed Service Specialists At This Dealership
Great dealership with very polite guys attending to every... - BARBARAAPPEL
Great dealership with very polite guys attending to every detail of the service. I have never had a problem getting the Van serviced on time
Think price is to much people were easy to work with area... - granny794
Think price is to much people were easy to work with area was clean do not know what else to say about dealer ship so
Employees are very helpful and friendly. People are... - SFKADUKA
Employees are very helpful and friendly.
People are very thoughtful.
The areas are very clean.
I don’t have 25 words minimum to say here.
Had a recall done for tailgate latch, was greeted,... - Ken_48rules
Had a recall done for tailgate latch, was greeted, helped, and vehicle was done very quickly. Waiting area was clean and coffee was hot, so had no problems with this visit.
Great customer service! - jaemurray
We've experienced great customer service with the Lithia Service Department, especially with Hayden Conner. Hayden listens to our concerns and helps us from the time we walk in until our car is ready! Very pleased!
Great service. Went in for routine maintenance. Made an... - robowe3
Great service. Went in for routine maintenance. Made an appointment and was attended to right away. Clean waiting room. Service took no time. In and out in an hour. My only complaint, if you’re gonna mess with my radio, put my station back on. Thanks!
Fast customer service and repair under warranty - pmhnp
I brought in my Jeep for a warranty repair. Although I did not buy my vehicle at this dealership, I was treated quickly, with respect and service was done well. I have not had the same experience at other dealerships. Pleasant staff who knew their jobs well.
This was my first visit. There was some missed... - vsperos
This was my first visit. There was some missed communication on what was to be done to my vehicle and it took longer then expected, But once that was corrected everything was completed to my satisfaction. I brought doughnuts and the Service Department enjoyed them.
For over 13 years this service, and parts department have... - sltram2500
For over 13 years this service, and parts department have taken care of my wants and needs to the utmost in most all matters and the ones they couldn't take care of was not their fault whatsoever. They have always been very polite and apologetic for everything they could not get done. They have never been rude or condescending in anyway whatsoever. If you need something done these folks will strive very hard to
get it done and they will give the lowest possible price too ,as their estimate and if not low enough they will strive to make it lower in order to please and get your business.
They were very courteous and professional. The only issue... - donna.niemeyer
They were very courteous and professional. The only issue I had was they said I was going to get a shuttle ride and a guy showed up in a dirty work truck so I had to call my daughter for a ride.
Randy May was awesome. He made the entire process easy,... - T.mackowiak81
Randy May was awesome. He made the entire process easy, fun and I never felt pushed to do anything. It was smooth and it felt like a great experience. I left home with a new Challenger R/T scat pack. Love it. When we get out next car, definitely coming back to see Randy. Thank you!
Service worse than bad!!!!! - toole0760
Purchased Jeep Cherokee, with trail hawk transmission price was good, required a tow assist package be installed which was a surprise. Now my GPS requires upgrade ( per factory ) who sent me a usb card. tried the usb card in both ports, would not work. Took to a mechanic, no power to usb's, the connection just happens to be where the low assist package is hooked up, and it appears NWjeep did not reconnect the usb's as they should have. Tried to contact service and I get no response. Zero call back ( you can only text service, they call/text back as they please ). Now my GPS is past the update deadline and never knows where it is, won't calibrate. I am taking into another dealer looking at minimum of $340.00 to repair.
Great while selling you a car, service sucks.
Over a month without my truck. Still waiting . Parts ordered - Jezzyb123
Oil changed. Next day engine light came on, took to service dept. Four days to read codes. Ordered parts. 10 days later parts in(supposedly) assured my vehicle was a priority. Called a week later, was told it would be another week as they only had one certified mechanic for Ram. Called next Monday and was told part was installed but same electrical problem still existed. This is a warrantee so I was supposed to be happy that there would be no cost. I would NOT use this shop again!
Lousy service took week for quote on a repair. They were... - dennislbrock
Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.
Do not waste any money on service contracts because they... - Kat
Do not waste any money on service contracts because they do not honor. Also, our 2018 new off the lot was a lemon lots of issues for the last 2 years and it has been a fight just to have the recalls taken care of. Avoid at all costs.
We had a great experience.Thank Chad for helping usHe... - Mereniuc.lana
We had a great experience.
Thank Chad for helping us
He helped us a lot, explaining about the vehicle and documents and warranty.
Thank you once again.
Took in to have a recall done for air bag and toe hitch... - Bp2017
Took in to have a recall done for air bag and toe hitch they half asked toehitch and bound up the t case lost our driver seat belt and broke the interior dashboard and didn't put it together right and when we called to complain their head service guy said f you not our problem even though he said his guy doesn't pay attention he said we did it and it was not their problem cussed my husband out
Be very cautious if buying a used vehicle from Lithia... - Very Unsatisfied Buyer
Be very cautious if buying a used vehicle from Lithia Chrysler Dodge of Bend.
I would Rate then at zero!!, My wife and I after selling our Wrangler realized we needed that extra vehicle and set out to find a replacement. We found a used Wrangler on the lot in Bend and took it for a short test drive. The vehicle seemed fine on the test drive and went back to the dealership to purchase.
After the paperwork was complete, homeward bound we were as I followed my wife over Lava Butte. I was wondering why my wife was going 45 miles per hour on the highway but figured maybe she was just getting use to the new to us vehicle. WELL... when we arrived home , my wife explained to me that something was wrong with the vehicle once it had warmed up it had lost power.
We called the Dealership that night to let them know there was an issue with the vehicle and we wanted to return it... After no response from the Dealership or Sales person, I drove it back the next afternoon after work.
Once we were at the Dealership and spoke to the Manager, he said we could not return the vehicle as the 72 hour rescission ability on a contract no longer existed but they would bring the vehicle into the facility to detect and repair whatever was wrong with the vehicle. We agreed. 8 days later after calling multiple times for updates with no response we received a call stating that the Jeep had fouled a Sparkplug and that they would replace them all for us. 5 days later, they called stating that the vehicle was repaired and we could come pick it up.
Well when we arrived to pick it up, the Service manager brought us out to the vehicle and I got in and started it up. Well now it had a major exhaust leak sound coming from the engine. I said to the so called service manager " now it has an exhaust leak " he replied that no, that's just how they sound and that he had his best mechanic do the repair.. I knew at this point what sort of incompetents' I was dealing with. I told him I was taking it to another shop to have them look at it.
Well I did exactly that and what the other mechanic shop found was that in the process of replacing the sparkplugs in order to get access the rear sparkplug the exhaust manifold was removed and two of the bolts had been snapped off in the head, The manifold was now also cracked and missing an additional 3rd mounting bolt. After further investigation we found that the Ball Joints were in dangerously poor condition. Now this vehicle was advertised as that a full safety inspection was made on it and all was good.
$1800.00 to repair the exhaust and replace ball joints. Lithia would only reimburse us $800.00. We also purchased a lifetime Oil Change Package when we purchased the vehicle that they say can not be refunded.
When this was Smolich Chrysler Dodge Jeep this would have never happened.
They have lost my business and all my family and friends and any clients of mine that would ask for a referral where to buy a car or make repairs.. I don't trust that they could change oil without screwing something up....
And to top it all off... not even an apology of any sort.
We've made multiple repairs and fixed up the Jeep and finally know its safe to drive...
So if you're thinking of purchasing a used vehicle from these guys, think twice and have the vehicle's safety inspection somewhere else first. It will save you the grief and dishonest business tactics they use.
Very Unsatisfied Buyer
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.
Fun a lot of laughing - Darrell65
Jeremy was great very fun to work with .
It was so fun buying a car from him, I wasn’t planning on buy one but the laughter and fun interacting with him my me feel good I bought the car. Thank you Jeremy for all your help.
It was great having you help Darrell and myself.
Worst Service Department Ever! - Bill
Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep was never repaired!
Lithia Chrysler Jeep Dodge of Eugene