Very nice salesman - Trampdog
Our salesman was very knowledgeable about our vehicle. He explained a lot of the features on the vehicle when we took it for a test drive and reviewed more when we got back to the dealership. Very nice gentleman. Answered all of our questions.
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1st Year Inspection(s) - jsheils
Have bought several Nissan's from another Cochran dealer. Vice going all the way down to the South Hills, Kristen and Mark were able to make accomodation and handled everything like I was some kind of VIP. It was a great experience. It is quite an operation, and the facilities are top notch. The waiting area, internet, amenities, etc (although I did struggle a bit with the coffee/espresso machine!) were top notch as well.
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Outstanding Service!! - Infiniti QX30
My first experience at Bennett Infiniti In Allentown was remarkable! Nabil Gerdak took the time to understand exactly what I was looking for and with his expertise & knowledge I was able to choose the right vehicle QX30 lease. I definitely recommend everyone to visit Bennett Infiniti for your next vehicle! Great teamwork along with Moe and the rest of the staff who made me feel like part of their family (The Infiniti Family)
Bad service - Ramsey
My car was never washed as promised. My $3000 rims have an issue. The finish and/or metal is failing. Service guy said it was brake dust....
Zero Customer Service - tperilli
Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to make the deal, prepared to sign the lease with exactly what I needed and the salesman did not provide any service at all. I left the dealership to get my daughter from school on time, and the salesman promised to come to my home to over the features of of the vehicle. This never happened. I called to schedule a time and he never got back to me. Also, I traded in my previous vehicle and was told the rear sun visors for my children would be returned to me and this never occurred. The inspection stickers expired two month after I left the lot with the vehicle, this has never happened to me with a new car. When I called to inquire about this, I was not treated professionally by the woman in charge of this and she never called me back. Most recently, my daughter and I hit a pothole and the front tire went flat. When I checked to see if there was a spare or donut, there was none. I was never made aware of this by the dealer and this seems like something important to tell your customers; especially those like myself with small children and expecting a child. When you pay $55,000 for a car, you expect a donut unless you are told otherwise, or told about features of the tires that allow you to drive on them flat, which we were not. I will certainly seek another Infiniti dealer in the future.
Excellent service - NICKD3
I have been having my vehicle serviced with Infiniti for 5 years now and have always had great experiences. Steve in the service department was very professional and knowledgeable as well as everyone else I have encountered.
Worst lease deals around - Zach Troast
I came here and test drove a Q50s last weekend and had a very nice conversation with the salesman, Kelson, who was very nice and accommodating; until it came time to discuss pricing.
My credit was never run, they didn't even bother to appraise my car for trade and came back with numbers that were terrible but I assumed it was just a sales tactic and gave him my numbers that were about half of what he gave me initially but what I knew to be somewhat reasonable and he made it seem as though they were in the realm of possibility. Then he went to talk to the manager, Ashley, who came back with him with LAUGHABLE numbers that were not even close to what I asked for and gave me some ridiculous lecture as to why they were the best they could do as if I was born the day before. I immediately thanked them for their time and walked out.
3 days later I went to a different dealer and the first numbers they gave me were a full $200 less monthly and putting $1k less down. Not sure if they didn't want to lease to me because of my age or perceived financial status but it was the worst car buying experience I've had to date.