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Customer service - Snowplowpa
Wow... Customer service FANTASTIC THANKS Chad Perkins !!! Very happy. My daughter and her two month needed a dependable car, Chad went out of his way help us !!!
Outstanding customer service - firstname.lastname@example.org
I just left this dealership and purchased a new 2019 GMC Dinali truck. Father and son as well as finance manager took care of us from a to Z. I have nothing but great things to say about this dealership, would highly recommend them! Zero pressure sales, did a fantastic job and put the deal together in record time!
2018 silverado shaking - Litehunter101
My 2018 silverado shakes at 72 mph and the dealer said I would be charged with a balance of 4 wheels. There was an issue with the truck before with the front end which was not GMs fault which was repaired by the dealer. The shake is a known problem with the Silverados which the dealer denies. Basically dont wanna cover under warranty known problems by GM
salesman was awsome took his time with me thank you scott - OR tech 1824
i was so happy with the way the way they treated me very friendly and took their time to explain things and did whatever they could to make me feel comfortable
Refused service after the owner told my nephew he would fix - William T.
My nephew had an appointment at 8:30 today (5/10/19) with this dealership that put his transmission in and damaged his car. So after waiting over 30 minutes they said they cant find him on file (he made his appointment 4 days prior and talked to a lady by the name of Allison I believe and he said she was very helpful) and said they dont do scratch and dent removal here... and because of a “bad attitude” (just saying “ok” and “alright” to non open ended questions and statements like “ill be right back” and “can you hold on let me figure out whats going on here” means a bad attitude?) and “punching a door” (opening a door quickly apparently means punching.. because everyone can just sit at a dealership all day for an appointment that was made 4 days prior...) they refused to fix any damage they caused to his vehicle after asking him to waste his gas to drop his car off at the bodyshop which is even further away so after an hour of waiting driving and a refusal to fix the damage they did to his car here he is still with a damaged car... He already reached out to the owner about the the damage before and was promised a free scratch and dent removal and a full detail...we both believe this is complete bs .... anyone have any solutions? Great customer service by the way... I want this fixed now!
They sold someone a 2005 Grand Prix who is now upside... - skillet2503
They sold someone a 2005 Grand Prix who is now upside down to the tune of 8000.00
How could someone take advantage of someone like that? We showed the deal to car dealer who of course laughed at least they were honest. I think the response was wow you are feeding someones family well.
Used to be a great place to work. I had to go back home. - Patdol85
This dealership showed me who family was. I wonder if the new one has the same old people. If your reading this and wondering who it is, I am not sponge bob no pants. I am Patrick. I had to leave, not to get emotional about my depart, and because of Carl, he was a jerk, he knew I was balancing more than just a job. In the meantime, I moved back home to New Jersey. This dealership was great. I felt part of a team working for such great company. My email is email@example.com it would be great to Connect with all you guys again .
This is the 4th vehicle that I've bought from... - OldsForever
This is the 4th vehicle that I've bought from Cotters..They took extra time to make sure the vehicle was ready for a holiday trip before I left..The effort earned them tops in the St Marys Area from me!
They are inept and dishonest. The whole long story boils... - milesist
They are inept and dishonest. The whole long story boils down to -- they claimed they did work that they didn't do (for hundreds of dollars), didn't fix the car, were nasty about it (that idiot Glenn Davis deserves to go out of business). In the end, the credit card company investigated, found fraud, and gave us our money back. They are liars and cheats and we've told everyone where NOT to go for a crappy American-made car. No wonder they're in bankruptcy. Toyota and Honda are the only way to go!
On April 24, Paul Morgan showed me a 1995 Honda Accord Ex... - yuz107
On April 24, Paul Morgan showed me a 1995 Honda Accord Ex briefly right before they closed. On April 26, I went to Faulkner Pontiac Harrisburg again. Because Paul Morgan was off that day, I talked with another sales representatives (I don't remember his name) and had a deal for that 1995 Honda Accord Ex. They also helped me filed a finance application that day for part of my payment, $3,000. Before I left there, I was told that Paul Morgan, or the guy who helped me fill in my finance application, would call me on April 27 to let me know whether my application get approval or not, and then they would offer the car information for me to buy insurance for the car if I get approved. But I waited for the whole day on April 27 and did not hear from them at all. So I stepped back in today (April 28), and surprisingly found that the car was sold at higher price than I offered. I was so disappointed at their irresponsible behaviour and it hurts my feelings. At least they should inform me immediately when they get another offer for the car. Even in my opinion, I don't think that they should show other customers the car which we had a deal already. I just couldn't believe that a big company like Faulkner Pontiac Harrisburg has no professional spirit for the service at all. I was very, very disappointed of this very unpleasant purchasing experience. That hurts badly to my trust for this dealership.
The tow truck driver from Fred Bean said the repairs of... - terryvee14
The tow truck driver from Fred Bean said the repairs of my bent tie rod and an alignment would cost me about $200. I let him tow it to Fred Bean Pontiac and the next day I called them and the Service Dept told me I needed a new tie rod, new rim, alignment and a hubcap. $967. I had my car then towed to my mechanic who said the rim was ok, there were 2 tie rods that need replacing and charged me less than half of what Fred Bean wanted. When I told Fred Bean I was having my car towed out, they said they wouldn't release my car unless I paid them $105 for looking at the car. Fred Bean charges for estimates so if you aren't sure you want that stealership doing the work. Don't take it there. Rip-offs!
Best car buying experience. - Dawn
This was my first experience with this dealership and I was pleasantly surprised. The price I was quoted over the internet for the SUV I inquired about never changed when I got to the dealership. Every other place I had gone to would change their story once I got there, can't give the incentive and 0%, you get one or the other...you know, the typical old song and dance everyone goes through. But at this place, I got both, the incentive and the 0% financing....and they gave me exactly what I thought my car was worth right from the start! It was my best car buying experience ever. I recommend them highly.