101 Pennsylvania Mazda Service Centers

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

The service department has always been prompt and - License to Drill

The service department has always been prompt and straightforward. Even on my most recent trip in, when the bill came out different from what was originally quoted, they honored the original quote. Will continued to use them for my service and car buying needs.

Always courteous, always go the extra mile. - marymennona

Always courteous, always go the extra mile. I like the videos they send while working on your car, so you know exactly what they are doing and why. This is a good and honest dealership. I do highly recommend it.

Great Service at Lancaster Mazda - Gary Alan Craig

Lancaster Mazda Service is the best. Just recently, my son Ryan's Mazda 3 brokedown, and was disabled due to battery and drive belts. AAA towed the car to Lancaster Mazda at night. The next day, I worked with Jeff and Todd, and they were amazing. They got the car in that day, a busy Friday, and had it fixed and ready to be picked up at the end of the day. Ryan was then able to make it to work on Saturday. I have never been disappointed by Lancaster Mazda, they are awesome, and Jeff and Todd are Saints. They go above and beyond the call of duty, and I greatly appreciate it ... Gary Craig ... :-)

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Great service! - Weirtonwoman

Not only are my regular service items handled promptly, but any concerns are also addressed. I feel confident in my ride when I leave. I appreciate this dealership!

Poor Service Dept. and Sales - 2015 M6 and M3 couple

Salesperson we dealt with originally was rather pushy, and was unable to justify why his prices were $1,000 more than a dealer in Eastern PA. He tried to make us believe their nitrogen in the tires was worth the price markup. -We aren't morons and nitrogen does nothing for someone who actually checks their tire pressures. The Eastern PA dealer who gave us the cheaper quote were accused as liar's by Murray Mazda. We bought a car from the other dealer the next week at their promised price. Also, Murray could not locate/order the car we wanted and insisted that they drive one from 400 miles away as it was the only option. Once again, the other dealership magically had one that was actually new and not 400 miles on the odo... When I finally had to take my car in for recall related work (I do my own maintenance), I had to wait FOUR WEEKS before they could take a look at my suspension for a TSB on strut bearings. When the day finally came, the 'rental vehicle fleet' their salesmen had previously told us about was suddenly unavailable to us. I pushed for a rental anyway (as I had to schedule during the work-week) and they told me that rental vehicles were for important or lengthy repairs only. I guess suspension malfunction under warranty isn't important? Service continued to lack as they were unable to diagnose the problem even though I provided printed instructions from Mazda's TSB. and was able to duplicate the sounds 100% by simply backing up and turning. Nothing was fixed and I wasted four weeks waiting on these clowns. The final straw which forced me to write this review was my girlfriend scheduling an oil change, since the next closest dealership had a long wait. It took them 2 hours to change her oil, lose her keys, and provide a scratchy car wash/drying which she explicitly declined. She left with a $70 charge, which is ridiculous for a standard oil change. They didn't even use Mazda's recommended synth. oil w/ moly. They used the typical bulk synthetic and charged a premium price. To summarize, I'm glad we're moving closer to the other dealership and no longer have to rely on this place to rip us off for our money and time.

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Took our 2016 Mazda3 there today and the experience was - honestmike711

Took our 2016 Mazda3 there today and the experience was wonderful, not pushy, washed car and done in a timely manor. We had been taking our vehicles to the dealer in Hamilton NJ, and every time the paperwork either had someone else's name on it or it was someone else's VIN. We switched today and have come to understand that not every dealer is inefficient or operating in chaos. Thank you for the great service we will be back!!!

Service was excellent as always, John and Bill got me in... - Calvin1317

Service was excellent as always, John and Bill got me in even though were overly busy and as always perfect service with clear understanding of pricing!

Had a 9:00 AM service appointment for inspection, - chasriz

Had a 9:00 AM service appointment for inspection, emissions test and issue with fin antenna. As I was traveling 45 minutes, I booked well in advanced for the first service appointment of the day, knowing I would waiting at dealership. After all, how long can a state inspection and emissions test take? After few conversations with service manager and 2 1/2 hours later my 2021 CX5 is ready. Explanation I received for LONG DELAY was Ray Price Mazda does not do emissions test. They rely on the other on site Ray Price dealerships for emissions test. Mazda had to wait for other dealerships to “fit them in” for the emissions test. You would think since this was booked well in advance and it would be coordinated. Two weeks later on I called on a Wednesday to confirm my appointment for fin antenna replace. Told antenna is in and we are good for Saturday 10AM. I arrived ten minutes early because it’s the right thing to do and not keep people waiting. Well an hour and half later I’m told the antenna can’t be found. Naturally I’m upset. But not sure if it’s because the part is lost or it was over an hour before they looked at my vehicle. Why have appointment times if they mean nothing to service department. The most ironic part is after purchasing CX5 for over $31,000, Ray Price asked to have my picture taken next to my new CX5. But neither time as I was leaving Ray Price Service Department did they ask to take my picture. But neither time as I was leaving Ray Price Service Department did they ask to take my picture.

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Bought my Mazda 6 here in 2012. - jrlaplant

Bought my Mazda 6 here in 2012. Salesman was no preasure and service dept is very good.