Terrible service team - Steph
I'd like to start by saying I had a pleasant experience with buying my vehicle back in October of 2017. My review today though is for the service they offer for 2 years or 25000 miles whichever comes first. I drive a lot of miles in a day so by now I have taken it to every service appt up to that 25000. I will definitely not be returning now that the offer is up and refuse to purchase an extended Toyota care package. Every experience I had with the service team was awful. Two instance though really stand out.
The first one - I called to set up an appt the one time and Mike answered. Mike was one of the rudest people I have ever spoken too. I asked him if he had an opening for an inspection before a certain date. He immediately started in on how i should know they are short staffed right now and I shouldn't expect him to call other people and cancel their appts so he could get me in before that date. He proceeded to say why didnt you call us sooner if your inspection is about to run out. Mind you it was 3+ weeks before I needed it done. I was blown away by this. I simply had asked him about an opening, I didnt once say that they had to get me in. Also how is it a customer's fault if a company is short staffed and how was i supposed to know this! So why he felt the need to throw that in is beyond me. I said that was fine and asked when I could get in. I then asked if my Toyota care covered that. In a very condescending voice he said "well no obviously it doesnt cover it." I was just fed up at this point because of how rude he was that I ended up just canceling that appt and going elsewhere.
The second one - was the most recent when I went in for an oil change. They told me I needed new windshield wipers. I told them to put them on and paid for them. I truthfully do not think I got new ones. 1 week later and my wipers are worse now then they ever were. I had to go out and buy new ones yet again. After that oil change I came out to a seat with some plastic thing thrown over it. I thought that was weird; the other 4 oil changes they have never put the plastic on it. Well I was In a hurry so I removed the plastic and hopped right in. When I arrived at my destination, I noticed not one but four different oil stains on my light grey seat! I had to scrub them multiple times and they are still noticeable. They clearly placed the plastic over the seat after realizing what they had done to make it look like they couldn't have done it. I ride in my car way to often to not notice that. There were oil spots on the seat and then what looks like a handprint on the side of my seat of oil.
Never again will I be back to service my toyota here. I honestly would have never bought a car from here had I known and i regret it. Will never recommend to anyone to buy a car here due to the terrible service.
Terrible integrity - touchegarcia1
Bought a 2018 golf; and came back because the salesman that sold me my first car worked here and i TRUSTED him... so i asked him ( the salesman that sold me my first car ) since I didn't know how to drive stick if I messed up the transmission was it covered by warranty he said yes... I bought the car, and then I found out if I messed up the transmission because I can't drive stick it's my fault.. then the manager called me because I filed a complaint with VW, saying that his employee that has been there since 09 hasn't had any issues... then began telling me I asked the wrong question about the warranty... so he misunderstood me, and gave me the wrong answer even though I asked several times... I am very sure the salesman knew what I meant... i wouldn't do buisness here again, I wouldn't recommend doing business here.... I am a salesman my self and integrity is so crucial in sales and they use very good techniques into talking you into things really pretending to care...
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
Routine service and recall work - Ken M.
I was able to schedule an appointment at my convenience. They provided a free loaner car, and my car was washed and ready-to-go when promised. Matt was on top of things from start to finish, so everything went well.
Very trustworthy service department. They will make sure... - nas179
Very trustworthy service department. They will make sure things are done right at any cost. Josh and Randy stayed over an hour late to make sure I was able to get home with my car. They have always been honest and open with me, and make the hour drive for a simple oil change worthwhile for me. I would recommend the service any day over any other dealer I have been to. Trustworthy service is hard to find anymore, these guys will make it worth your time! Thanks guys!
I am giving this rating because I was overcharged for... - mick564
I am giving this rating because I was overcharged for service.
I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.
Definitely not a 5 star jeep dealership This is... - phillyjen
Definitely not a 5 star jeep dealership
This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.
Worst Dealership, Beyond Unfathomable - Tyler Stahler
I can not believe this business is still running, the way they treat their customers and lack of knowledge on the cars they work on. I purchased a car from this dealership 2 years ago and ever since it has been nothing but issues. Every time my car is in the shop it comes back with a different problem, and don't expect them to fix their mistake. They will just push you to another Gilboy representative that can talk politics, and make it sounds as if you are in the wrong.
I hope this helps someone from not making the same mistake I did. After having multiple issues with their service and customer support I cancelled my warranty and am going to Ciocca and CBtuning.net from now on.
To start, the secretary was rude & did not seem to... - Edward63
To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.
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