Great customer service! Exceeded my expectations! - rpoveda
This dealership is amazing! I dealt with Tayler and Craig and they both went above and beyond to help me go home with a brand new Mazda CX5. The car is amazing and Tayler and Craig both made sure to make me comfortable about the purchase I made. After picking out which Mazda, I was sent to finance and by the end of my purchase, the entire team at Mazda felt like family to me; they were so helpful and nice! Thank you so much Craig and Tayler!! You guys are awesome!!!
Top Reviewed Specialists At This Dealership
Happy customer - Tom881
I just purchased my second vehicle from McKenney and couldn’t be more pleased with the price and the sales staff Mike Henry and Steve Henry . I also was very pleased with the financing.
Sales and Leasing Specialist
Amazing experience - VT
I was hesitant to start the new car search and had narrowed down to three different vehicles. Not only was I impressed with the Mazda CX-5 but was even more impressed with the sales experience. My salesman was David Houser who is the absolute best. He made the buying experience so comfortable and so easy that I feel like I made a new friend. David is the face of the company and they should be beyond proud to have him on their team. If you're looking for a new car be sure to ask for David. You won't be sorry!
2014 Mazda had a light to come on - Sunshine
A light came on were you push to start your car. First time we have had anything to happen to our 2014 Mazda. Called they worked us in and had it done in a couple of hours.. We were on vacation at Holden Beach and they were the only Mazda service department around. But everyone was wonderful to help anyway they can. A very pleasant t experience. Thank you all : )
Poor experience - Sarah123
Recently had a terrible experience here and I don't recommend this place to anybody. Looking at the recent google reviews it looks like their sales staff has completely turned over since we bought our vehicle. I was talked down to and belittled by Eric, one of the salesman. Terrible customer service from their 800 number as well. I used to think their service staff was wonderful but have definitely changed my mind. Please go somewhere else. Buyer beware, do not buy here. Also, wanted to point out to whoever is responding to customer's reviews on google. It makes you look even worse when you try to defend yourself every time someone gives you a bad review.
Great Experience - Happycustomer
The whole experience was great. Chuck so helpful during my first visit I returned after going to several dealerships in the area to purchase my vehicle. Thank you Chuck for all your help!
If I could give a 0 I would....... - 2013Mazda3
This place deserves 0 stars! I went here based on recommendations from my coworkers and had the worst customer service experience with the service department. Came in for an oil change, tire rotation and alignment and I wanted to get an estimate for some front end damage to the car. When I arrived, I was yold the body shop charges $200 just to look at the car. Forget that! Then my service expert came out accusing me of taking my car somewhere sketchy for the previous oil change because the plug was stripped (they could see from the window sticker that another Mazda dealer did the maintenance). On top of all that negativity, when I got home, the under-carraige of the car was hanging off. When I took it to the local shop up the road, they said the bolts holding it on had been removed! They were just mysteriously GONE....I tried calling the service managet at Vic Bailey about this and got 0 response. Do NOT go her. They do not know how to take care of your car.....or you as a person.
Take time to go somewhere else. - SickOfFord
After more than 5 months and to this date, September 17, 2018, my request for cancellation of Easy Care and Premium Care have not been reconciled. A copy of this and several other similar complaints have been sent to Consumer Affairs and the Attorney General because I suspect fraud by this dealership and I have had no response from Customer Relations in Dearborn, MI.
On April 7, 2018, I bought a 2018 Ford F-150. I made this purchase at Ford Mazda of Anderson, SC.
While the vehicle is performing fine the customer service and management are extremely negligent. At the time of purchase I was ‘pressured’ into accepting an extended warranty and GAP insurance deal by the finance manager. I accepted because I had been there for over 4 hours with my wife and eight year old daughter. Afterwards, I decided to cancel both warranties equalling $4695.00. (GAP $800.00 and Premium Care $3895.00). This should have been easily done over the phone, it is the dealerships responsibly to do this in a timely manner.
April 12, 2018. I contacted the General Manager of Anderson Mazda Ford, Cedrick West, under the assumption this process should be easily negotiated by simply asking for a cancelation. Mr. West said he would handle it and send confirmation and the refund should take 4 to 6 weeks.
After no confirmation on May 2, 2018, I emailed Mr. West and requested confirmation again.
On May 8, 2018, Mr. West emailed me stating I would have to cancel the policy myself and he would mail me the paperwork. After a week had passed I did not receive the paperwork by mail as agreed. I called Mr. West again. He told me I would have to come in to the dealership and get the paperwork. Because this is still costing me money in interest on my loan agreement, I agree, just to make sure it gets done. I am very busy, so I sent my wife, to the dealership to retrieve the paperwork from Mr. West. She waited 45 minutes just to receive this from Mr. West. However, I faxed the paperwork in and had to call financing myself to make sure it was cancelled. When I called the financing department they said the insurance had been cancelled on April 25, 2018 and I should have confirmation of the cancellation and refund to the principle on my account showing within 30 days. If not, I should contact Cedrick West and request confirmation of the refund. After no confirmation, I emailed Mr. West asking him for confirmation of the refund. He did not return my call or email.
I had my wife call Mr. West on July 12, 2018. She spoke with him and asked to speak with the owner, Dan Parks. Mr. West told her that would not do her any good as Mr. Parks would only send her back to him. Then, he assured her he would look into the processing of the refund and call her back when he knew one way or the other. After not receiving a phone call or email, I called Ford Credit again and nothing had been been applied to my principal. I called several times to speak with Cedrick West with no response.
On July 17, 2018 my wife then called the office manager ‘Susan’ for an explanation and she said that Mr. West did not give my wife all the paperwork needed for the cancellation of the Extended Warranty, only GAP had been cancelled, (approximately 800.00) and that they were waiting on us to bring them the paper work. My wife then went back to the office to finish the paperwork necessary per the Office Manager ‘Susan’ and said she would overnight the payment to Ford Credit and gave my wife a confirmation of cancellation. Also, she would send confirmation of the refund when it was applied to the principle at Ford Credit.
My wife nor I have received a phone call or an email from any person from Anderson Mazda Ford as of the morning of September 5, 2018.
On September 5, 2018 I called the office manager ‘Susan’ and explained that I had confirmation of the cancellation and asked why it had not been applied to my principal. I was informed by the office manager that there is a fraud investigation concerning checks written by the dealership to Ford Motor Company Financing and after a long hold on the phone, she found out that our check for our cancelled policy is the third check they found involved in the fraud case. I called Ford GAP and Extended Warranty office to pursue answers and they said they would contact Anderson Ford. Susan called back that evening to state that she had a phone call from the warranty office and said to me, and I quote, “Since we are out that money, so are you, sorry”, but would email us with legal confirmation of the cancellation per my request. Anderson Ford has not returned my call or emailed as promised with any cancellation confirmation, recommendations or answers. I spoke with Mia at Ford GAP Insurance and Ford Protection and they money had been sent to Anderson Mazda Ford as of July 19, 2018. They have also called Anderson Ford with no reconciliation or attempt at it as of September 17, 2018. A copy of this complaint was sent to Customer Relations in Dearborn, MI on September 5, 2018. To this date we have had no response from Ford at all.
We have been buying Ford trucks and vans for many years for personal and company purposes.
I have already had to recommend someone other than Ford to four people who bought personal and company vehicles.
VW Service without Service - S3guy
Service Department really needs help. We dropped our car off for service and warranty concerns. (purchased our car from them 10 months ago) After four days we have not been called with any status on our car. (we made an appointment a week ahead of time) Seventeen calls later... yes, 17 phone calls, ... still NO return phone call. We decided to pick the vehicle up on Saturday since we couldn't make contact with anyone and when we requested our vw keys and VW Alltrack... no one asked a single question or offered any update. Customer service was poor for us. It is a shame because we drove from the other side of town for this visit....a complete waste of 3 hours driving twice. Will not buy nor visit this dealership again.
No attention to detail - Runner316
Nice sales folks, but the financing and business office is a nightmare. I didn't get copies of critical documents, all documents had incorrect information after going through 5 reprintings, and they did FOUR hard credit pulls for someone with an 820+ credit rating. The place is a disaster