The staff was nice and somewhat knowledgeable. - Mazda1994
Our salesman did not seem to know as much as he should have, a few issues were come across and a lot of the time we spent here could have been avoided had our salesman been more competent. That being said, the rest of the staff was cordial and knowledgeable and did their best to work with us on our trade in, pricing, and selecting the best vehicle for us.
Top Reviewed Specialists At This Dealership
From wanting to lease to purchase - MikeB
Worked with Stephen and Tyrone. Originally wanted to lease a Durango, however the one they had that would have got me the lease we wanted had been sold. I test drove another vehicle, decided I liked it , but it was going to be a replacement for my wife's vehicle. Took the wife to the dealership after she finished at her job. Found out we couldn't get the lease payment we wanted on that vehicle. Tyrone showed a couple of vehicles. My wife drove one and decided it was going to fit what she needed. We also reached an agreement on the payment. Ended up purchasing a 2016 Hyundai Tucson with 9,200 miles. Everyone at McKinney was courteous, helpful and professional, in putting us into a vehicle that fit our needs.
Amazing experience - VT
I was hesitant to start the new car search and had narrowed down to three different vehicles. Not only was I impressed with the Mazda CX-5 but was even more impressed with the sales experience. My salesman was David Houser who is the absolute best. He made the buying experience so comfortable and so easy that I feel like I made a new friend. David is the face of the company and they should be beyond proud to have him on their team. If you're looking for a new car be sure to ask for David. You won't be sorry!
Great Sales Experience - Euroone
A pleasure to deal with. No high pressure sales tactics. Straight forward and honest. The best buying experience I’ve had for a number of years.
Also bought a Lincoln at this dealership in 2014 and have always had good service.
Poor experience - Sarah123
Recently had a terrible experience here and I don't recommend this place to anybody. Looking at the recent google reviews it looks like their sales staff has completely turned over since we bought our vehicle. I was talked down to and belittled by Eric, one of the salesman. Terrible customer service from their 800 number as well. I used to think their service staff was wonderful but have definitely changed my mind. Please go somewhere else. Buyer beware, do not buy here. Also, wanted to point out to whoever is responding to customer's reviews on google. It makes you look even worse when you try to defend yourself every time someone gives you a bad review.
Great Experience - Happycustomer
The whole experience was great. Chuck so helpful during my first visit I returned after going to several dealerships in the area to purchase my vehicle. Thank you Chuck for all your help!
5 star sales, one star financing - Jack T
First the 5 star part. We chose Vic Bailey because of positive past experience with the General Sales Manager. We bought two Mazda's from Brandon Price when he was a sales associate with a different dealer. This time we dealt with Steven Darchiville, and the process was painless. All dealings were over the net, and Steven was very good. When I balked at the trade-in evaluation, Brandon stepped in an upped the trade-in evaluation to a number we found acceptable. At that point we made an appointment to pick up and pay for the vehicle.
Now for the 1 star part. We filed credit applications on line to minimize the amount of time it would take to complete the deal. When we arrived we found our credit approved. I will atke some responsibility for not specifying our desire to use a specific lender. I assumed, wrongly, that our loan would be placed with Mazda Capital Services, a place where we've had two paid off loans already. When we went to the finance office, one of the first things the finance person mentioned was our credit scores, both in mid 800s. When I asked about Mazda financing, he stated the rates were very high and that the rate he was offering through a local bank was lower. The amount financed was only $7.5k for 36 months and the rate was 5.24%. When I asked about two lenders that I was familiar with, USAA and Penfed, the finance person stated that he had checked their rates and that they were higher that what we were being offered. Given our credit scores, I thought the rate was too high, but not having done my homework by looking at current rates at other lenders, we signed. I mentioned that re-financing the note was an option. When I arrived home, I did check both USAA and Penfed. USAA was then at 2.99% and Penfed at 2.49%. Does that look higher than 5.24%? We'll refinance and save about $300 in interest, but unfortunately the finance person will have already collected their finders fee, probably 1% to 2% of the total loan amount.
I would not hesitate to buy another car from Vic Bailey, but I would not go there again without having secured my own financing, Obviously the finance person cannot be trusted.
THEY BREAK!!! YOU PAY!!!! - BeenDoneDirty
Took truck in for check engine light. They said needed a complete tuneup. They broke a plug off and said I was responsible for the repairs. They said they had to remove the head to get the plug out. $2000.00 to repair their damage. They would not release my car until the full amount was paid and I was out of a car for over a week. I do not recommend this shop for any type of service. I'm so disappointed in the whole experience. Not even sure I would even purchase a vehicle here. I would have given no stars if possible.
No attention to detail - Runner316
Nice sales folks, but the financing and business office is a nightmare. I didn't get copies of critical documents, all documents had incorrect information after going through 5 reprintings, and they did FOUR hard credit pulls for someone with an 820+ credit rating. The place is a disaster
2 weeks for an oil change? - J. Potter
Five months ago I bought a new 2018 VW Tiguan from McDaniels VW. I called to make an appointment for an oil change and was told it would be two weeks at the earliest. Five years ago I purchased a new Subaru which I still own from McDaniels Subaru. I decided to call McDaniels Subaru to see if they could change the oil on my VW and was told it would be 2 weeks at the earliest. After spending approximately $70,000 over five years you would think that a customer could get a 20 minute oil change without having to wait 2 weeks. Read the reviews before buying a car from McDaniels VW or Subaru. Unless, of course, good service is not a priority for you.
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