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Pickett purchase - vikpik22
The buying experience with Audi Chattanooga was such a pleasurable experience. Jeff Lynch was very knowledgeable and easy to work with. The sales folks at the dealership made the purchase easy. We highly recommend this dealership when looking for a new vehicle.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Sales Manager
Continued problems - Zither
I have taken my vehicle to Harper for 2 years and continue to have issues. They are great with mechanical problems, but always leave the interior of my vehicle dirty. They continue to use sharp objects rather than plastic tools to repair interior parts and have often caused more damage than repairs.
Not responsive, Long wait, Non-functioning online scheduler - Nate773
Originally submitted an online service request for 20,000 mile check. I heard nothing for two weeks. Resubmitted another online request, heard nothing again, took a screenshot and emailed the GM. Heard nothing again, called and left VM for GM and Service Center. Finally got a returned call from the Service Center but they couldn't get my vehicle in for 3 weeks. That was somewhat understandable since there were several corrective issues with 2018 Q5's. However, in speaking with the Service Consultant, I was informed to not use the online scheduler and to call the Memphis Service Center. Get with the program, Audi is a luxury car and should have a functioning online service scheduler (Principle Toyota has one that works great for my wife's car). After all this, I received a call from the Service Center less than 48 hours before my appointment telling me they needed to reschedule due to being short-staffed. Fortunately, they were able to reschedule within a few days. Perhaps I've just had really bad luck with the dealership but it has been extremely frustrating to say the least.
However, I'm inclined to think this is the norm with Audi Memphis - the Brand Specialist I'd originally interacted with never returned my email after we'd spoken on the phone and I emailed him the specs I was looking for in a 2018 Q5. A few days went by, and almost like what now seems like foreshadowing of my future interactions with this dealership, I heard nothing. After sending the same email to some other dealerships, I received several responses and had purchased my vehicle within two weeks.
Rude Service Scheduler - 615KD
Needed assistance from dealership for an issue with a factory installed feature not working on my car. Scheduler would not accommodate me for over 2 weeks and made a rude statement about me pushing back. Really problematic.
Malik is a gem at Audi of Memphis - Iukams84
My wife and I purchased a 2017 Audi Q7 from Audi of Memphis. Immediately exiting our vehicle we were greeted with a big smile and a handshake from Malik Hamud. He is very honest, trustworthy, and upfront. He was very attentive to our needs and made sure he showed us a vehicle that fit what we were looking for nothing more nothing less. It was a hot afternoon in July and without even asking Malik showed us plenty of hospitality by bringing us cold bottles of water. If you're in the market for an awesome suv and want to have a pleasant buying experience, go see the new Audi Q7 and make sure you asked for Malik Hamud!!!