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This is the 2nd truck I have purchased from Drew Hayes... - MAC
This is the 2nd truck I have purchased from Drew Hayes and Newton. The staff are always a pleasure to work with. They are Professional, Honest and Fair.
Top Reviewed Service Specialists At This Dealership
GM Parts Specialist
I made an appointment because my recently purchased Honda... - mstopp70
I made an appointment because my recently purchased Honda HR-V had a wet driver's side floorboard. Everything was fixed while I waited! Great Customer Service! Everyone I've encountered has been very kind and accommodating!
I wanted to say thanks to a few people at the dealership.... - Lgriffin
I wanted to say thanks to a few people at the dealership. I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until late December. I ran into Branden and right away he was concerned about my health first. After some fellowship he asked how he could help. He was straight up with me, he had no clue what was wrong with my vehicle but he knew the person who would. Kristen (Service Writer) got Mathew Dillard to look at the vehicle. Tyler (Sales Manager) saw me while they were servicing my vehicle and said we are going to take care of you Larry , Don't worry about a thing.
Matthew had some follow up questions about my vehicle problems. He took the time to not only show me what was wrong (turned out to be mostly operator error) but instructed me how to use the electronics of the vehicle. Employees like Branden, Matthew, Kristen and Tyler are a credit to the success of the dealership. Thank you all for your time and care.
Parts and Service Director
The service reception area was covered and out of the... - RoyR
The service reception area was covered and out of the elements and it was very clean. This is very nice and very important to me. I was met immediately and directed to the waiting area as I was having my oil changed and tires rotated. The waiting area was large and allowed for social distancing as I enjoyed a freshly brewed cup of Starbucks coffee.
Anna Williams (my Service Advisor) had my truck serviced I was even able to watch the technicians as they rotated my tires and checked all my truck’s major systems for correct operation. When my service was complete (about 45 minutes) my truck was returned to me washed and cleaner that what it was when I arrived at the dealership.
Matthew Thank you for your service, your help and... - alonsoyurisan2014
Matthew Thank you for your service, your help and dedication in my problem.I went for 3 recall and it turned out that my transmission was broken. thanks to matt's good job i am already with my car
Great dealership to work with. Fast, reliable, and... - Dennis Charpentier
Great dealership to work with. Fast, reliable, and honest. I’ve purchased three vehicles from here and had a smooth, friendly process every time. Thanks again
Service girl is great. Not very happy with mechanics.... - jbarnick
Service girl is great. Not very happy with mechanics. Have to bring it back for a third time within 3 weeks. Truck was running fine until I brought it in for 65,000 mile maintenance. Since then, brought it back bc transmission light was on and alert from On Star. Today, less than a week later, transmission light is back in.
great bunch men and woman to work with all the men in... - msdimitri
great bunch men and woman to work with all the men in shop . has been great to work with . Glen S has survived my truck for many years always did a great job imd
Service Dept - T12
I was told when I initially purchased my set of tires that the Goodyear tires come with roadside warranty. I believe that my second purchase for a replacement tire should have been covered. I don't understand what roadside warranty covers, if it doesn't cover a key or other object picked up from the road, that has wedged and cut into a tire. Other than the convenience of someone other than myself put the tire on, there is nothing out of the ordinary/no reason to recommend Sunrise Buick at this time.
Awful service - ZL1dude
I had a 2014 corvette stingray and the motor was blown up in it, and it was under warranty and they said it would be covered. Little did I know the person before me had cut the catalytic converters off, so I then they told me it was not covered. When they told me it was not covered anymore they told me I needed to buy a whole new motor instead of Just having mine rebuilt like they suggested when it was going to be on their dime! Eveybody take your business elsewhere.
make you pay for warranty work-- and do not fix the issue - JLHolloway
To truly rate these people there should be negative stars
Just getting and appointment at this place was horrible. 3 times I tried calling them only to get transferred to a phone that just rings. I had to actually go to the dealership service department to schedule my truck in for maintenance.
Picking up my truck was horrible NO one would wait on me and when they did they told me to go in the back room where 7 or eight people were back there just talking and laughing I ask where me service manager was they just said they do not know. SO I had to go find my truck look it over and drive it around front. Then went in to get other set of keys that I left, and I have to PAY for warranty work. Oh and the terrible loaner they gave me had 187,000 miles on it and should not be on the road, I was scared to drive above 50 mph.
Then week later I have the same problem that it was in this HORRIBLE dealership for, SO all that AND they did not fix the problem. My truck is currently in a real Dealership at the Wilson County Chevy dealership in Lebanon TN for the exact same problem, At least here I was treated as a Chevy owner should be, with respect. SO this horrible Edd Rogers should NOT be a Chevy dealership.
I would like the $240.00 I paid for them to fix my truck, WHICH THEY DID NOT, refunded. I would not EVER take anything to these unprofessional and disrespectful people.
There should be something less than a star that you could... - carol_gannon
There should be something less than a star that you could give this dealership we purchased a vehicle from them in March 2019 it has been in the shop 72 times in the car still not fixed
Always very nice to do business until I needed service... - trmartin1147
Always very nice to do business until I needed service department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time customer of theirs!!
Bought a GMC Yukon XL from ya'll back in 2004. I had it... - Karen
Bought a GMC Yukon XL from ya'll back in 2004. I had it for 16 yrs. Loved it! Recently bought a 2017 Yukon. It's in great shape & I wanted to make sure it stays that way. Service department did a good job & I plan to return. Thanks!
I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN .... - Dave Kirk is incompetent People!!!
I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN . THEY TELL YOU ONE THING AND TAKE YOUR CAR /TRUCK APART AND THEN TELL YOU !!! Oh are Rates are this . And your Extended WARRANTY ONLY PAY THIS PRICE FOR LABOR. So then. YOUR TOTALLY “xxxx “ . Because they have your vehicle apart and can’t do anything!!! THEY ARE VERY RUDE AND DON’T KNOW WHAT THERE DOING
DO NOT GO THERE TO BUY OR GET YOUR VEHICLE WORK ON !!! CROSSVILLE TN
GIVE THEM A ZERO !!!!
I bought a Buick there, didn't receive key fob's, called... - Unhappy
I bought a Buick there, didn't receive key fob's, called today got a run around of excuse's.they said salesman who sold me the car had quit, kept saying my car didn't come with Fob's, how do they know? The salesman left, call GMC customer service again received run around from sales
Manager to customer service, but he wanted to sell me a key fob at a discounted price, said I had waited to long to call???? Really? Didn't know.i had a time limit, how do I know my car had no key Fob's, how do I know it wasn't programed to another Buick?.or salesman threw them in the garbage? Buy they can say anything they want, why should u have to buy key Fob's from him, that's a great way to make more money then charge the customer to program them. Don't deal with these crook's
Body shop repaired my vehicle took 10 days longer than it... - John
Body shop repaired my vehicle took 10 days longer than it should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with her as she has little to no knowledge of auto body and told me she didn’t! I asked her why she was in the body shop and was told she had no choice that she was a service advisor and was. Forced to work in the body shop or lose her job, so I asked for a manager and was introduced to Shannon Patrick and let me tell you she made Debbie not look so bad, Shannon was extremely rude and had very little knowledge of auto body repair, trust me I retired from body work after 20+ years so I know my stuff, I wouldn’t recommend this shop to my worst enemy!!!
Had a terrible experience with the Finance Manager at... - Tvfin
Had a terrible experience with the Finance Manager at Stinnett, never experienced a dealership that didn’t want my new business. I was treated rudely could tell quickly that Brandon the Finance Manager didn’t want to try to earn my business. I wouldn’t recommend this dealership to anyone, potential buyers please beware
I don’t think it should take 2.5 hrs with an appointment... - jeffpollard
I don’t think it should take 2.5 hrs with an appointment to change the oil and rotate the tires. What is the point of making an appointment?
Made an appointment for 7:45 am. At 9:15 am was told car... - Randall
Made an appointment for 7:45 am. At 9:15 am was told car was for service. It was not. Requested car left no service.
On Saturday 8-15-20, I brought my truck in because of... - Pierre
On Saturday 8-15-20, I brought my truck in because of code P0112.
It’s basically a sensor or wiring issue.
I was referred to the dealer by my mechanic shop.
They stated the issue was electrical related.
I also informed the service advisor that the previous shop already replaced the Air temperature sensor.
I ask the service advisor what the diagnostic fee would be for the electrical problem. I’m just getting price quotes at this time. He stated that it would be $85. I told him I just left another shop and they wanted $200. The service advisor replied “that’s a lot… we will take care of you.”
I waited about 4.5hrs. The service advisor returned and stated they were understaffed and I needed to return next week. We only have 1 tech right now and we should have six on Monday. The tech needs more time to figure out the issue. I told him you guys already had the vehicle for 4hrs. And will I be charged again. The service advisor stated: You already paid … we will eat the cost if it takes more time. They will work out the details.” I told him I could return next Tuesday.
On Tuesday 8-18-20, I returned to have the electrical issue fixed.
I was informed by the manager (Caleb) that I would have to pay another diagnostic fee ($170). I told him that this was not fair. You guys already had the vehicle for 4hrs on Saturday and I was promised that I would not have to pay again.
On Saturday, I was told the diagnostic fee was $85 by a service advisor. I also informed the service advisor that it was an electrical issue. He did not tell me there was an extra diagnostic charge ($170).
I’m disappointed that I did not get the real price up front.
The dealership staff need to give customers the full options upfront.
This was a case of false advertisement or miscommunication among staff members. Not sure which one. They may have new people.
I have been going to this dealership for over 5 years and I have not had any problems. I wanted to get my truck fixed here but, I can’t trust the communication. They did not stand behind their word or give me a resolution.
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Excellent service, caring employees and compassionate owners - Charlie Cash
I use Chaparral to service my vehicles for as long as they have been open. I presently have my GMC Yukon and Chevy Corvette. The Service Manager, Service Advisors and service technicians are tops in their fields. From the minute I drive into the service area, I made to feel important. The work is always performed professionally, in a timely manner and always comparatively priced. I recommend the service department to anyone needing service on their GM or any other vehicle.