Extremely Pleased - Bill P
Ayman was referred to me from another customer due to a great experience. He made this experience very easy and enjoyable. I was able to have a direct conversation with Ayman about my needs and he was very attentive and responsive. I love my new car and and a extremely pleased with the whole process. I would definitely recommend to a friend.
Highly recommended. - Seda1
I visited N.Side imports to explore a the new Alfa’s romeo my wife couldn’t stop talking about and was pleasantly suprised to meet with Mr.Neal Hogg, a highly educated sales person who was was able to give me a walk through of the pros/cons of both the Alfa my wife wanted and the Maserati I wanted. Mr.Hogg was very open with me and shared what he thought would be the best fit for both my wife and I. We will definitely be doing business with them based off of how well I was treated.
Fiat 500X - Lino983
Bought myself a brand new fiat 500X from Jason Alvarez and Jose Quezada, highly recommended going to see them. Love my new vehicle. They had a great attitude and got me an awesome deal!
Great experience - Anita
My experience here was great. Robert was awesome. He responded back quickly, had everything ready when I arrived and even had a big red bow on my jeep! I was treated like a VIP. I knew what I wanted and had contacted multiple dealerships who either never called me back or put me off. This is how buying a car should be!
Poor experience - go elsewhere - Jardin97
I went up to test drive the new AR Stelvio. Loved the car and decided to buy. We agreed on a price and they pull up a car in the color that I want. Salesman does not go through ANYTHING on the car with me. On top of that the car, which had supposedly just been washed looked more like they had just pushed dirt around. I spot a ding in the driver's door and am assured that when I come back the next day, the door ding guy will take it out. I am handed the keys and sent on my way in my brand new car. Felt kind of weird to me that they would just hand me keys and tell me to have a nice day, but I decide to shake it off and think this must be how they do it. Get home, walking my husband through the vehicle's bells and whistles and there is no navi. There was navi on the demo car and navi had been discussed. Have to return to the dealership the next day to finish up paperwork and decide to bring it up then.
Salesman that was supposed to meet me is late. Chris takes over and says something like "they didn't go through the checklist with you before you drove off the lot"? My reply - "what checklist". So now I am starting to feel not so great about my new purchase. Of course, there is no car in the lot that is the color I want with the features that were existent on the demo car - unless I spend more money to upgrade. And when I come in the next day, I am advised that you have to make an appointment for the door ding guy, you don't just show up. Hmmmmm, this is really starting to feel not so great.
The experience from the start was sub-par. I buy the car and I love the car, but my buying experience was not fun, did not make me feel like a valued customer and really made me wish that I had bought my car elsewhere. On the positive side, Chris did a great job trying to remedy the situation. I shared with several folks at ARF McKinney that my experience left a bad taste in my mouth and was assured that the general manager would phone me personally the next day to hear my side of the story. Am still waiting on that call. Also, promised that my first oil change would be complimentary to offset some of the ick from my buying experience. Not holding my breath for that either.
I have tried to erase the whole experience from my memory bank in order to move on. I do love my car, but would never buy from them again, bottom line.
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