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Hello All,HOLIDAY WORLD DOES NOT HONOR THEIR SALES PRICE... - bill
HOLIDAY WORLD DOES NOT HONOR THEIR SALES PRICE ON OUR CONTRACT.
Just wanted to give a heads-ups to everyone and those you might know who are looking to order an RV.
We ordered a 5er from Holiday World at the end of March 2021. We waited 4 months with the excitement growing every day. NOT one time during the 4 month wait did anyone at Holiday World call us with an update of any kind proactively. Then I got word my unit would be delivered the last part of July. A few days before we were scheduled to pick it up I got my first proactive call from Holiday World. Unfortunately it was call from the sales manager telling me that the price was going to be raised regardless of the contract we had about $10,000! No calls for 4 months and then this. I asked to speak with a supervisor who gave me the same song and dance, pay $10,000 more than we agreed to or we will refund your deposit and you can get lost. I asked to speak to another level up the food chain and after a few days the OWNER called. He agreed we had a contract but basically said take it or leave it. HE didn't care. Buy it or take a hike.
We were over a barrel, having sold our house and needing to move into our 5er (or live with my kids). We felt we had no good choice and moved forward with the purchase. We did take a whole weekend and tried to find a comparable 5er just to walk away but none were available.
BOTTOM LINE ~ DO NOT DO BUSINESS WITH HOLIDAY WORLD!!
Very incompetent and unorganized. Not sure what happened... - Thbrepair
Very incompetent and unorganized. Not sure what happened to this place but will not ever do business with them again. No communication, no emails or call backs, nobody answers phones. Still trying to get money from our rv sale months ago. Maybe its going out of business, not sure but steer clear to be safe.
would not buy a single item or a camper from camping... - Ed
would not buy a single item or a camper from camping world ever again. The new camper l bought needed a lot of work and still does.
Do not go to this dealership! Do not put any deposit down... - Hr
Do not go to this dealership! Do not put any deposit down for a test drive or for being able take it to your mechanic. You will not get your deposit back if you decide not to buy it!
Very deceptive contract. They don't explain their contract or answer your questions pertaining their contract.
One of the worse dealerships!! The owners were very combating when we were asking for our deposit back.
Auction house or dealership - Monicajo1485
We worked a deal last week with Crestview RV Superstore in Selma, TX (NOT THE SAME COMPANY AS THE ONE IN BUDA/GEORGETOWN) on a used Grand Design Momentum. We called Friday after negotiations were complete to make our deposit to hold the trailer while we applied for financing through them (we already had an approval on a loan by our bank but they asked we give them the opportunity to finance). We left a message that wasn’t returned so my husband texted the salesman at the end of the day to follow up and he said he’d call us Saturday morning to collect our deposit. He called us Saturday, my husband gave him our credit card number to charge and we were thrilled because we finally found our RV. The manager called me at the end of the day to let me know that even though we agreed on a deal and provided them with a deposit, they sold the RV to someone else that afternoon. We were crushed and incredibly disappointed in the way they handled business. So we wanted to warn people that your deposit means nothing at Crestview RV in Selma. They treat their dealership like an auction house even when a deal has been made and they will sale it out from under you to the highest bidder.
Repaired broken spring on 5th wheel. - Lawson
We worked with service advisor Tony Glewwe. He went out of his way to get our problem resolved and get us on the road again as quickly as possible. Their replacement of the broken spring was compounded by the fact that we had a Canadian built trailer with parts that are not standard in the US, and no longer available. Tony kept working to locate a replacement spring without success. He then located a business nearby that made a new spring to our specifications. He kept us informed and was always polite and considerate of our situation. I would not hesitate to recommend Crestview RV if you have a problem in the area of Georgetown, Texas. Tony was a pleasure to work with.
Worst place to shop for rv. The sold the one i had pit a... - Jeff
Worst place to shop for rv. The sold the one i had pit a deposit on and turned around and made me wait 2 more weeks for another one they magically found in San Antonio. The one the found has a laundry list of issues and the service staff is unable to diagnosis and remedy the issues. On top of it the damaged a 250 dollar quick release adapter that is needed for my hitch set up. They wont even return my call and told me they can’t reimburse me for it when i dod speak to service manager. They sold me a lemon and caused more issues than what i brought in with. I bought a brand new rv so i didnt have to deal with this. Worse investment mistake ive ever made is going to this dealership and getting a nearly 100k piece if crap with worthless extended warranty
Great business!! - Melanie Highsmith
I purchased my RV at the ExploreUSA on Highway 90 in San Antonio a couple weeks back. The staff there were all great and patient with me. For my walk through this last monday, Oscar did a fantastic job! I have never had or driven an RV before, and I'm a single female. He made sure to show me everything, and I so greatly appreciate his time. If I could give him stars..out of 5...he'd get a 5. The whole business deserves 5+ stars! Thank you to everyone there and taking the time to show me what I needed to know, and to answer all of my questions. They are the best!
Horrible customer service, before and after the sale - Jim
Explore USA Kyle tried to sell us a fifth wheel that was too heavy to legally tow on my driver's license - A Class A non-commercial driver's license is required in the state of Texas to tow any combination with a Gross Combined Vehicle Rating (GCVR) over 26,000 lbs per Tx DoT. The 2019 Heartland Torque we settled on is a complete xxxxx. It has been in the shop for a month now, with three pages of write-ups! Right out of the gate, the positive wire to the battery disconnect (ironically, an optional safety feature) was routed over the frame, under the floor, which caused an electrical fire. The manufacturer rep we were dealing with quit, and we have heard nothing else. The generator was improperly installed, and we could have died from Carbon Monoxide poisoning!
Purchased a BRAND NEW RV Oct 2020. When it was... - Beth
Purchased a BRAND NEW RV Oct 2020. When it was delivered, there were some minor issues that had not been resolved before delivery -Hot spot didn't work, loose trim, missing drapery bracket, low water pressure for kitchen faucet.
The beginning of April 2021, we took it in to have them taken care of, along with a bent stabilizer bar.
We kept calling and calling, but were told each time that the service manager would call us for an update. For several months, we were constantly being told that they would look into the matter and call us back w/an estimated date of completion. Didn't happen.
We contacted Customer Service and made arrangements to just pick it up and have them contact us when the parts came in since we needed it for an upcoming nonrefundable trip.
Well, guess who's refrigerator isn't working now and smells really bad (because the electricity was off and it was closed from April through June at the Service Dept). Called them and started getting the same run around, "Sorry, we'll have someone look into it....".
So now we have a 7 day RV trip starting w/no refrigerator...
just nowWent to look at several models at the Wharton... - ashpavbru
Went to look at several models at the Wharton location. I was in the sales lobby for over 20 minutes. I was not greeted, I was looked at several times. Not a single sales asked if I needed help or that they would be with me shortly. I was planning on paying cash out right. They will never have my business.If I could give 0 stars I would.
Funtown is known for not being beaten on price, but... - DallasDamon
Funtown is known for not being beaten on price, but that's the only thing they may continue to be unbeaten on. I just made my 3rd and final RV purchase from Funtown. I will gladly pay a few thousand more dollars to buy from any other RV dealer in the future. It began with being rushed to pay a deposit to hold a unit, which I gladly paid in order to secure the RV. However, upon delivery the new RV wasn't ready as there were several issues we discovered. Be warned that they DO NOT check anything on the unit. You are solely responsible for discovering the working condition of any component and then checking and initialing on their form. In fact, you have to initial in an inordinate amount of places on one document. Having grown up with RVs and owning 5 during my adult life, I'm very familiar with how these operate. I feel sorry for the novice/amateur RVer now forced to make these discoveries or be faced with the fact that "Funtown does not make service calls", which you also acknowledge several times. Of course, you can bring the RV back to them for a repair, but if you haven't heard, they are notorious for keeping you RV for weeks if not months for repairs. So, it's in your best interest to take your time at delivery to find everything you can. After discovering the issues we found, they were quick to jump into action, but not without some side comments/rumblings from the PDI manager that we were "expecting too much". I'm sorry, but I just wanted the windows to operate correctly, for the awning lights to actually turn on (which immediately failed to turn on the first night out/same day as delivery), and for a missing chunk of wood to be replaced on the island. Also, I had to accept a small price reduction for their failure to upgrade the AC, that I was promised in the deal. In fact, I was told during delivery that the unit had been changed and upgraded as promised, however after I climbed on the roof and checked the serial number with the manufacturer, I discovered that the unit had NOT been changed. They lied about it to my face and then expected me to be ok because what was I going to do at this point. Yes, I was offered the ability to return the RV and have them make the upgrade later, but remember what I said earlier...I do not want to have Funtown store my RV while I wait an exorbitant amount of time for them to make some repair/upgrade. All in all, I would not suggest them to anyone. Yes, they have more inventory and you may save a few thousand bucks, but for me, I'll GLADLY pay more with someone else.
Let's start by saying that I was in the automotive... - km
Let's start by saying that I was in the automotive service industry for over 20 years. As such I know there are times that repair concerns can't be duplicated so no repairs will be attempted. I'm ok with that because a dealership can't be expected to throw parts at the repair till it works.
In Feb 2020 I experienced a furnace failure where the furnace fan works as designed but the furnace will light for approx. 10 seconds but go out after 5-10 seconds. This repeats itself for 5-10 minutes till eventually the fan shuts off.
I returned to the selling dealer HOLIDAY WORLD - MESQUITE for repairs. The dealership replaced the propane regulator and I picked up the RV.
In May 2021 I traveled to the Badlands of South Dakota and arrived to 8" of new snow with daytime temps reaching only 35 degrees and night time temps of 10-15 degrees. 1st time I had attempted to use the furnace (staying home partially because of Covid)- FURNACE NOT WORKING - SAME CONCERN as described to my Service Advisor JD previously.
I removed the Sail Switch - clean, reinstalled and tested voltage at 12 volts from the Circuit Board to and from the Sail Switch. Tested the voltage from the Circuit Board to the HI-LIMIT SWITCH at 3 volts. Suspected Circuit Board failure - called an On-Line Repair facility who confirmed voltage to low and should also test at 12 volts. I ceased diagnosis at this time.
On May 13th upon my return from South Dakota/Nebraska I dropped the RV off at HOLIDAY WORLD - MESQUITE and advised the Service Advisor JD of my concerns and what tests I had performed and the outcome.
Approx. two weeks later JD called and advised that the furnace was working as designed but temps were now in the 70's His advice was to take the RV to Canada (somewhere where is was extremely cold or wait till next winter).
Next time I experienced failure take it to the closest dealer or call Montana RV.
I called MONTANA RV who said if the dealership thought the circuit board was/is failing then they should replace it!
I searched the web and forums and discovered my concern was not new to the industry and several members of the MONTANA OWNERS CLUB FORUM directed me to to find Mr. Vititow. Mr. Vititow of UNITED RV in Dallas had experienced the exact same failure previously and had posted his results. His eventual diagnosis was to remove the Circuit Board place it in a freezer for some time, reinstall, verify the concern, apply a heat gun to warm up the circuits to expand the solder joints at which point it would start working again and then to replace the Circuit Board as the casual part.
On JUNE 11th, I contacted Mr. Vititow of UNITED RV for permission for HOLIDAY WORLD - MESQUITE to contact him in regards to his diagnosis and eventual repair. Mr Vititow stated he was more than willing to discuss this repair with HOLIDAY WORLD - MESQUITE. Mr. Vititow provided his phone contact info to give to my repair facility.
Glad that I may now have a possible repair for my concern I called my Service Advisor JD of HOLIDAY WORLD - MEQUITE. JD advised me that it would be another week before the shop could get my RV back into the shop for another diagnostic test. His main concern was WHO was going to pay for the test if this test failed. I informed JD that I would be more than willing to pay for this test to be performed as returning to usage of the RV knowing another failure was imminent without a proper repair was unsatisfactory. Rarely have I seen such resistance to repair a vehicle as I experienced. His response was "we don't have a freezer" which dissipated when I asked if the dealership didn't have a refrigerator for employees. My phone call was at 11:30 am and JD said it might be late in the day before he could find the opportunity to call Mr. Vitotow.
I felt so unconfident in JD's responses that I immediately called the General Manager Terry Ellis of HOLIDAY WORLD - MESQUITE (the Service Manger was unavailable). I expressed my lack of confidence that JD would follow through but Terry Ellis reassured that he would see to it that someone would follow up with Mr. Vititow.
FAST FORWARD - 10 DAYS - JUNE 21ST
I contacted Mr. Vititow of UNITED RV who informed me that NO ONE has contacted him about the above described concerns/repairs!
I called my Service Advisor JD at HOLIDAY WORLD who told me the dealership has not found time to get the rv back into the service department for additional diagnosis and it would be some time before they are able to.
I then called the General Manager Terry Ellis who stated he "was in the dark" as to the status of the rv. I told him that neither the Service Manager or the Service Advisor had called Mr. Vititow of UNITED RV. As General Manager of the dealership he reports that he does not supervise the Service Department and they "do their own thing" So much for expecting management follow-up!
NO ONE AT THE DEALERSHIP MANAGES THE MANAGERS! QUESTION - WHO IN THE xxxx IS IN CONTROL! I've never seen where ALL managers don't answer to the store's General Manager. That's the purpose - and General Manager's answer to an owner or CEO. The General Manager is the eyes/ears for the owner/CEO
In my time in the automotive service industry if ANYONE (Service Advisor or Manager) had such disrespect and disregard to any customer the 1st offense would have been a long conversation with the owner (not a manager) and no opportunity for a 3rd - TIME FOR A NEW JOB OR CAREER CHANGE! But that's why we were ALWAYS a TOP TEN DEALERSHIP! You get to the top by taking care of your customers!
HOLIDAY WORLD - MESQUITE was more than happy to take my $1k for my annual maintenance repair but disregard the difficult warranty work.
Sincere Thanks to Mr. Vititow of UNITED RV for agreeing to assist me with this repair.
Excellent service - Biker
Great service Gerald Hart well and Terri are outstanding to do business with great knowledge of parts and service thanks to a great team awesome
3 weeks agoDo not buy an RV from MCClains unless you... - Michelle.abner
3 weeks ago
Do not buy an RV from MCClains unless you like to do business with liars and horrible business people. We purchased a used pop up camper 2
Months ago and have regretted it since...
we first scheduled to go see it. We were rushed to look at it and the sales people had no knowledge of pop up campers. We asked them if it would be fully cleaned and have all mechanical components checked as well. ( it had just come in on a trade) they assured us that they would do both. We weee also told we would get. 30 day guarantee on the camper. We said ok and headed in to do the paper work. The sales person we were working with had agreed on a certain sales price but when I got to the table the manager had scratched it and put a higher price. Right there we should have walked away. They told us we could come back next week to pick it up so they could clean it and make sure everything was in working order and to show us how everything works. We said ok. Side note they purchase their own in house financing like crazy! This is not our first camper to buy so we were used to a certain way camper sales go. A week later we show up to McCain's and the camper is closed. We asked to see it open but they made the excuse of how much work it takes to open up. Second mistake. So we took it home open it up and find that it has not been cleaned at all and the that black and gray toilet cassettes are FULL of crap!! We sold us a camper full of crap that was so disgusting and stinky. The roof also had a leak and was FULL of carpenter ants.I called McClain's and they made excuses... after talking to manager not knowing how this could have happened. They say they will come pick up the camper and clean it. Then we get a call saying Mr.McClain is going to give us a call (never happened) then another call asking us to bring the camper to them. Because they don't have enough staff to do such a service. We caved and took the camper in to a different McClain. We got it back still not very clean but tired of dealing with it.... two months later we have still have not received the title to our camper. I called the state of Texas and they don't show the title. They said the camper either still had a previous lein or the title was lost.I called McClains 7 times with no answers so I finally drove up there to talk to someone and I have never been treated more rudely. They do not know how to put the customer first, they do not know how to be kind, they do not know how to tell the truth.
McClain's is a joke.