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Purchase Experience Excellent! - katr77995
Purchased a certified 2015 American Heritage coach (my first) and the professionalism of MHSRV staff was top flight....From Salesman Collin Caffey (was assigned to us as the original salesman, John Powell, had to leave town); Finance Billy Fussell, Walk-through technicians Stephen & Joel Garcia to the ‘computer guys‘, the service was perfect - knowledgeable, focused & willing to see that we learned as much as possible about the coach while wearing a smile. Thank you & highly recommend.
The Best - Buffy S
I wish I could give a higher rating than 5 star. The wonderful people there were so helpful and made my buying experience a breeze! I highly recommend them!
Delightful Purchase! - MomAndPopO
Jason Ellis took time to get to know our family to help determine our needs. He made our purchase experience smooth and easy. We are so excited to go on our trip to create memories in comfort and style!
Repaired broken spring on 5th wheel. - Lawson
We worked with service advisor Tony Glewwe. He went out of his way to get our problem resolved and get us on the road again as quickly as possible. Their replacement of the broken spring was compounded by the fact that we had a Canadian built trailer with parts that are not standard in the US, and no longer available. Tony kept working to locate a replacement spring without success. He then located a business nearby that made a new spring to our specifications. He kept us informed and was always polite and considerate of our situation. I would not hesitate to recommend Crestview RV if you have a problem in the area of Georgetown, Texas. Tony was a pleasure to work with.
Excellent service - Biker
Great service Gerald Hart well and Terri are outstanding to do business with great knowledge of parts and service thanks to a great team awesome
Great experience! - Vdavis
John Harris spent several hours with me today showing me used 5th wheels and a few new ones. We were in the sweltering heat of the day. He first listened to my needs and took me directky, by golfcart, to the specific ones fitting my needs. It was an excellent experience. Not only do I know more about different lines of 5th wheels, I learned about construction things provided by one brand vs the other. John made sure I was informed, hydrated, and comfortable. If We don’t end up buying from Holiday World it won’t be because of the service or lack of inventory! I will keep John’s card to pass to friends who are in the market. Fly far the best sales agent and dealership we have visited to explore 5th wheels!
Doing the right thing - zpolansky
Nothing worthwhile is ever truly easy. The RV that I’m purchasing from Ben at the Katy location of Camping World was at an incredible deal. Ben worked diligently with the management to locate me the same trailer from another CW location and are bringing one here with the same original, honored price.
In a day where customer service goes by the wayside I have to give kudos to my salesman Ben, he went out of his way, above and beyond to make me a wonderful deal. The managers and Ben did what was right and good .....and to me, no amount of money can beat that kind of service. Integrity is a rare find.
I will do a follow up review once I actually receive my RV . But with this group I expect nothing but the best... good, reliable, honorable sales.
Awful business - Camarozl1
We had a deal for a car and Joe sold it right out from under us even though he knew there was a cashiers check already on its way being over nighted by FedEx. He tried to whine and cry and blame us saying that we should have put a $500 deposit down but why would we worry about that when we had a deal and a cashiers check was already in the mail. They said someone walked in 10 minutes before they closed and since we didn’t have a deposit down or they didn’t have a fedex tracking number they sold it to him. WHY WOULDN'T YOU CALL AND SAY, HEY SOMEONE IS GOING TO BUY THIS CAR IF YOU CANT GIVE ME THE FEDEX TRACKING NUMBER?!?!?! We would have given it to you but you are too money hungry and probably got a little more money out of the guy who walks in 10 minutes before closing. You don’t care about your customers. You don’t care how much that car meant to the man that was buying it. I honestly believe you would have sold it to the other guy even if we had that deposit down because that’s the kind of business you run. I honestly hope the owner and GM reads this because I tried multiple times to reach both of you today but you were probably too busy finding a way to screw the next person out of a car. You can try and deny this or say it wasn’t this dealership but I have messages and bank documents proving it was so save yourself the embarrassment and don’t.
Terrible Experience!!! - 1unhappybuyer
This place is terrible no customer service all that want is your money. STAY AWAY . I would not recommend this dealership to anyone. I wish they had a spot for negative stars because it is a terrible place to do business.
Horrible customer service, before and after the sale - Jim
Explore USA Kyle tried to sell us a fifth wheel that was too heavy to legally tow on my driver's license - A Class A non-commercial driver's license is required in the state of Texas to tow any combination with a Gross Combined Vehicle Rating (GCVR) over 26,000 lbs per Tx DoT. The 2019 Heartland Torque we settled on is a complete xxxxx. It has been in the shop for a month now, with three pages of write-ups! Right out of the gate, the positive wire to the battery disconnect (ironically, an optional safety feature) was routed over the frame, under the floor, which caused an electrical fire. The manufacturer rep we were dealing with quit, and we have heard nothing else. The generator was improperly installed, and we could have died from Carbon Monoxide poisoning!
Auction house or dealership - Monicajo1485
We worked a deal last week with Crestview RV Superstore in Selma, TX (NOT THE SAME COMPANY AS THE ONE IN BUDA/GEORGETOWN) on a used Grand Design Momentum. We called Friday after negotiations were complete to make our deposit to hold the trailer while we applied for financing through them (we already had an approval on a loan by our bank but they asked we give them the opportunity to finance). We left a message that wasn’t returned so my husband texted the salesman at the end of the day to follow up and he said he’d call us Saturday morning to collect our deposit. He called us Saturday, my husband gave him our credit card number to charge and we were thrilled because we finally found our RV. The manager called me at the end of the day to let me know that even though we agreed on a deal and provided them with a deposit, they sold the RV to someone else that afternoon. We were crushed and incredibly disappointed in the way they handled business. So we wanted to warn people that your deposit means nothing at Crestview RV in Selma. They treat their dealership like an auction house even when a deal has been made and they will sale it out from under you to the highest bidder.
HORRIBLE!!!! - Kira
Horrible experience! I contacted Patterson RV because my local Winnebego approved dealers were booked. I gave all required information and took the requested pictures of the items needing repair prior to my arrival which was 2 hours away. Once I arrived they of course had no recollection of the conversation. They inspected my RV, apologized for the misunderstanding and reassured me that they would expediently send the information to Winnebego warranty for approval of the repair. After one month of nearly daily calls I was told they never sent the information which was reiterated by the service manager Rodney. Rodney never offered to rectify the situation. Approximately another 3 weeks passed and the Propane regulator on the RV was nonfunctional. Winnebego convinced me to obtain another appointment at Patterson RV. Winnebego, myself and Christy from Patterson RV were on conference call and Christy assured myself and Winnebego that she would expedite my appointment for service as Winnebego had approved the repair. After another 3 weeks of calling daily, Christy informed me that she never promised me that during the conference call and stated I had to make an appointment 6 weeks later! I again contacted Winnebego who indicated that it was documented that Christy previously reassured us that my service appointment would be expedited and I was informed that Winnebego paid Patterson RV for the job. Winnebego then expedited my service appointment with McClains RV for the propane tank and I have receive excellent service with them. I will NEVER contact Patterson RV for any services and WOULD NOT recommend them to anyone!
Great business!! - Melanie Highsmith
I purchased my RV at the ExploreUSA on Highway 90 in San Antonio a couple weeks back. The staff there were all great and patient with me. For my walk through this last monday, Oscar did a fantastic job! I have never had or driven an RV before, and I'm a single female. He made sure to show me everything, and I so greatly appreciate his time. If I could give him stars..out of 5...he'd get a 5. The whole business deserves 5+ stars! Thank you to everyone there and taking the time to show me what I needed to know, and to answer all of my questions. They are the best!