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Save yourself money and headaches.. DO NOT PURCHASE AN... - Very Disappointed
Save yourself money and headaches.. DO NOT PURCHASE AN RV - OR A WARRANTY FROM HOLIDAY WORLD OF KATY!!!!
Choosing Holiday World to purchase an RV was a TERRIBLE decision!!! They lied when selling a warranty. We spent over $100,000 on an RV, purchased three warranties (one being a comprehensive warranty) for approximately an additional $14,000, and then they refused to offer any assistance when we had an issue five months later. Not only did they refuse to honor their word, they would not even work with the manufacturer (Grand Design). The owner did not even have the courtesy to respond to our complaint. Luckily, Grand Design cares about its customers and went above and beyond to rectify the issue.
Save yourself money and headaches... DO NOT PURCHASE AN RV - OR A WARRANTY FROM HOLIDAY WORLD OF KATY!!!
Excellent service - Biker
Great service Gerald Hart well and Terri are outstanding to do business with great knowledge of parts and service thanks to a great team awesome
Funtown is known for not being beaten on price, but... - DallasDamon
Funtown is known for not being beaten on price, but that's the only thing they may continue to be unbeaten on. I just made my 3rd and final RV purchase from Funtown. I will gladly pay a few thousand more dollars to buy from any other RV dealer in the future. It began with being rushed to pay a deposit to hold a unit, which I gladly paid in order to secure the RV. However, upon delivery the new RV wasn't ready as there were several issues we discovered. Be warned that they DO NOT check anything on the unit. You are solely responsible for discovering the working condition of any component and then checking and initialing on their form. In fact, you have to initial in an inordinate amount of places on one document. Having grown up with RVs and owning 5 during my adult life, I'm very familiar with how these operate. I feel sorry for the novice/amateur RVer now forced to make these discoveries or be faced with the fact that "Funtown does not make service calls", which you also acknowledge several times. Of course, you can bring the RV back to them for a repair, but if you haven't heard, they are notorious for keeping you RV for weeks if not months for repairs. So, it's in your best interest to take your time at delivery to find everything you can. After discovering the issues we found, they were quick to jump into action, but not without some side comments/rumblings from the PDI manager that we were "expecting too much". I'm sorry, but I just wanted the windows to operate correctly, for the awning lights to actually turn on (which immediately failed to turn on the first night out/same day as delivery), and for a missing chunk of wood to be replaced on the island. Also, I had to accept a small price reduction for their failure to upgrade the AC, that I was promised in the deal. In fact, I was told during delivery that the unit had been changed and upgraded as promised, however after I climbed on the roof and checked the serial number with the manufacturer, I discovered that the unit had NOT been changed. They lied about it to my face and then expected me to be ok because what was I going to do at this point. Yes, I was offered the ability to return the RV and have them make the upgrade later, but remember what I said earlier...I do not want to have Funtown store my RV while I wait an exorbitant amount of time for them to make some repair/upgrade. All in all, I would not suggest them to anyone. Yes, they have more inventory and you may save a few thousand bucks, but for me, I'll GLADLY pay more with someone else.
Horrible customer service, before and after the sale - Jim
Explore USA Kyle tried to sell us a fifth wheel that was too heavy to legally tow on my driver's license - A Class A non-commercial driver's license is required in the state of Texas to tow any combination with a Gross Combined Vehicle Rating (GCVR) over 26,000 lbs per Tx DoT. The 2019 Heartland Torque we settled on is a complete xxxxx. It has been in the shop for a month now, with three pages of write-ups! Right out of the gate, the positive wire to the battery disconnect (ironically, an optional safety feature) was routed over the frame, under the floor, which caused an electrical fire. The manufacturer rep we were dealing with quit, and we have heard nothing else. The generator was improperly installed, and we could have died from Carbon Monoxide poisoning!
3 weeks agoDo not buy an RV from MCClains unless you... - Michelle.abner
3 weeks ago
Do not buy an RV from MCClains unless you like to do business with liars and horrible business people. We purchased a used pop up camper 2
Months ago and have regretted it since...
we first scheduled to go see it. We were rushed to look at it and the sales people had no knowledge of pop up campers. We asked them if it would be fully cleaned and have all mechanical components checked as well. ( it had just come in on a trade) they assured us that they would do both. We weee also told we would get. 30 day guarantee on the camper. We said ok and headed in to do the paper work. The sales person we were working with had agreed on a certain sales price but when I got to the table the manager had scratched it and put a higher price. Right there we should have walked away. They told us we could come back next week to pick it up so they could clean it and make sure everything was in working order and to show us how everything works. We said ok. Side note they purchase their own in house financing like crazy! This is not our first camper to buy so we were used to a certain way camper sales go. A week later we show up to McCain's and the camper is closed. We asked to see it open but they made the excuse of how much work it takes to open up. Second mistake. So we took it home open it up and find that it has not been cleaned at all and the that black and gray toilet cassettes are FULL of crap!! We sold us a camper full of crap that was so disgusting and stinky. The roof also had a leak and was FULL of carpenter ants.I called McClain's and they made excuses... after talking to manager not knowing how this could have happened. They say they will come pick up the camper and clean it. Then we get a call saying Mr.McClain is going to give us a call (never happened) then another call asking us to bring the camper to them. Because they don't have enough staff to do such a service. We caved and took the camper in to a different McClain. We got it back still not very clean but tired of dealing with it.... two months later we have still have not received the title to our camper. I called the state of Texas and they don't show the title. They said the camper either still had a previous lein or the title was lost.I called McClains 7 times with no answers so I finally drove up there to talk to someone and I have never been treated more rudely. They do not know how to put the customer first, they do not know how to be kind, they do not know how to tell the truth.
McClain's is a joke.
Purchased a new, 2016 Dynamax DX3 which cost over 200K.... - tgor717
Purchased a new, 2016 Dynamax DX3 which cost over 200K. I opted for a 7 year extended warranty called RV CARE at a cost of over 4K. It's actually Phoenix American warranty Co. IT IS WORTHLESS - DO NOT PURCHASE RV CARE !! When you call for service, they will tell you "we can't help you", that it is my responsibility to get any issue fixed and then submit a claim. I should have read the reviews - HUGE MISTAKE . Of course MHSRV never explained the details re what I was buying/getting for my 4K. I would give them 0 stars if I could.
2.19 hours from Katy after pick up bent rim flat tire.Now... - Angry
2.19 hours from Katy after pick up bent rim flat tire.Now at R.V. resort stranded entire bottom of unit is flooded, help.
just nowWent to look at several models at the Wharton... - ashpavbru
Went to look at several models at the Wharton location. I was in the sales lobby for over 20 minutes. I was not greeted, I was looked at several times. Not a single sales asked if I needed help or that they would be with me shortly. I was planning on paying cash out right. They will never have my business.If I could give 0 stars I would.
Do not go to this dealership! Do not put any deposit down... - Hr
Do not go to this dealership! Do not put any deposit down for a test drive or for being able take it to your mechanic. You will not get your deposit back if you decide not to buy it!
Very deceptive contract. They don't explain their contract or answer your questions pertaining their contract.
One of the worse dealerships!! The owners were very combating when we were asking for our deposit back.
Auction house or dealership - Monicajo1485
We worked a deal last week with Crestview RV Superstore in Selma, TX (NOT THE SAME COMPANY AS THE ONE IN BUDA/GEORGETOWN) on a used Grand Design Momentum. We called Friday after negotiations were complete to make our deposit to hold the trailer while we applied for financing through them (we already had an approval on a loan by our bank but they asked we give them the opportunity to finance). We left a message that wasn’t returned so my husband texted the salesman at the end of the day to follow up and he said he’d call us Saturday morning to collect our deposit. He called us Saturday, my husband gave him our credit card number to charge and we were thrilled because we finally found our RV. The manager called me at the end of the day to let me know that even though we agreed on a deal and provided them with a deposit, they sold the RV to someone else that afternoon. We were crushed and incredibly disappointed in the way they handled business. So we wanted to warn people that your deposit means nothing at Crestview RV in Selma. They treat their dealership like an auction house even when a deal has been made and they will sale it out from under you to the highest bidder.
Repaired broken spring on 5th wheel. - Lawson
We worked with service advisor Tony Glewwe. He went out of his way to get our problem resolved and get us on the road again as quickly as possible. Their replacement of the broken spring was compounded by the fact that we had a Canadian built trailer with parts that are not standard in the US, and no longer available. Tony kept working to locate a replacement spring without success. He then located a business nearby that made a new spring to our specifications. He kept us informed and was always polite and considerate of our situation. I would not hesitate to recommend Crestview RV if you have a problem in the area of Georgetown, Texas. Tony was a pleasure to work with.
Great business!! - Melanie Highsmith
I purchased my RV at the ExploreUSA on Highway 90 in San Antonio a couple weeks back. The staff there were all great and patient with me. For my walk through this last monday, Oscar did a fantastic job! I have never had or driven an RV before, and I'm a single female. He made sure to show me everything, and I so greatly appreciate his time. If I could give him stars..out of 5...he'd get a 5. The whole business deserves 5+ stars! Thank you to everyone there and taking the time to show me what I needed to know, and to answer all of my questions. They are the best!
The Best - Buffy S
I wish I could give a higher rating than 5 star. The wonderful people there were so helpful and made my buying experience a breeze! I highly recommend them!