I don't even know where to begin.Initially, when we... - Sarah
I don't even know where to begin.
Initially, when we took our 2013 Ford Escape (+/-80,000 miles) to the dealership it was having an issue with starting. You'd put the key in the ignition, turn it...and nothing would happen. The engine wouldn't turn over, the lights wouldn't come on, etc. My husband knows cars pretty well and theorized that it was an issue with the starter.
We brought it in to get it diagnosed. Our service advisor, Andrew Shannon, brushed off our theory and told us that after running it through their computer they thought it was an issue with the battery. He dismissed all claims of it being an issue with the starter. Okay, he's the expert, so we'll go with that. So we paid for a new battery and went on our way. Not even a day later we had the same issue again. So we brought it back a second time and again told him that it was an issue with the starter - and again we were dismissed and ignored. It was diagnosed - again - and this time they came back with an issue with the fuel pump. We were hesitant, but went with what they recommended. A week (and thousands of dollars) later, and we are still having the same issue! The car won't start! Enough is enough. We went outside the dealership to a local shop for help and we were advised that it was, indeed, an issue with the starter (wow, if only someone had thought of that!). And, not only that, but we were told that the car did not need a new fuel pump or battery in the first place and that we essentially wasted our money.
My husband contacted Andrew Shannon to let him know that we went to a third party for a second (or third, at this point) opinion and to let him know that it was just as we'd thought: an issue with the starter. It was meant to be more of an FYI. Mr. Shannon proceeded to argue with my husband and defend his "Ford certified" mechanics and the work they'd done on the car; he criticized the "mom and pop" shop that we asked for help from and would not entertain the notion that the Ford mechanics hadn't done their job correctly. I'm a little concerned that a dealership that has "Ford" on its front doors would hire someone so unprofessional and rude.
If you're looking for a place where you will be treated like an incompetent idiot and you don't want your car fixed and you're looking forward to spending money on costly and unnecessary repairs, then this is the place for you!
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