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Pat Kablaitis was a pleasure to work with. The... - KEVIN_KOKES
Pat Kablaitis was a pleasure to work with. The Friendly service he provided was TOP Notch! I Highly Recommend Ford Truck Service Dept. they got me In and Out in no time
Top Reviewed Service Specialists At This Dealership
Quick Lane Service Advisor
This is the most friendliest place to take your vehicle... - huntelizabeth42
This is the most friendliest place to take your vehicle they know what they are doing very polite and they don’t mind explaining the steps of the process with you . I would recommend this dealership to everyone
Thank you for fixing my precious car. Appreciate updates... - SK
Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.
Excellence, patience, pressure free, Inventory - Lincoln makes a home run!
Hello my name is David and I took my Ford in to be looked at and borrowed a Lincoln from a charming young man by the name of Hoss.
Although I have owned and leased many times Hoss took the time to show me the SUV.
I was really impressed by his knowledge although he is young and fairly new to the business but his zeal for the product and customer service made up for any less time than a veteran salesmen. He has a joy about himself and is very handsome for you ladies, lol. Also perfect hygiene. He worked well with the General Sales Manager, Tremaine which is absolutely amazing and very professional and also the finance manager AJ was perfect.
I brought the Lincoln Nautilus back after a short period while my vehicle was being looked at and realized that I wanted the very vehicle I was just borrowing. There are dealerships in Dallas that talk about service and then there’s David McDavid in Plano that has a superior product and service beyond empty words on TV.
Once upon a time Henry Ford worked for Cadillac before forming Lincoln Motor company but then he mastered an automobile that would later be superior. Join me and many others and drive a vehicle that’s not only superior to Cadillac and it’s German Rivals such as Mercedes and BMW and Audi. Drive the best and buy it from my friends and salesman Hoss at David McDavid in Plano.
Had our first service appointment with our new car. It... - Cary
Had our first service appointment with our new car. It was a wonderful experience!! Seth told us it would be great and it was actually 100% true.
Communication & timeline was poor I had to make several... - karongoolsby1
Communication & timeline was poor I had to make several calls to see what was going on with my car. I was told it would be a day, then a day or two, didn’t hear anything for almost a week and I had to call to get an update. Robert was always nice but I didn’t always feel like he knew what he was talking about. Otherwise experience was fine
Tony Berry and his team where wonderful and made my... - Crystal
Tony Berry and his team where wonderful and made my experience great!!! Jacob Ramirez you are awesome, I would recommend you guys to family and friends
I don’t write reviews but my experience with Triston... - DeerCreek
I don’t write reviews but my experience with Triston Pryor was so unpleasant it deserves a review. Was unwilling to say hello when I entered or acknowledge my presence for several minutes. He continued this unprofessional behavior from start to my paying and departure. QuickLane is anything but, 3 total customers, staff standing around and approximately 30” for oil change & tire rotation.
During the visit the other service advisor was telling a customer the crew had broken a lug nut key— customer could pay for a new one-when question was askasked “even though y’all broke it?” The answer was you get to pay, these things happen
Friendly and professional service. Last week, brought my... - Verónica
Friendly and professional service. Last week, brought my car for oil change and one more time I am very pleased with Mr. Jerry's assistance!!!
Awesome place to take your car they take awesome care of... - Angel Rodriguez
Awesome place to take your car they take awesome care of you. They keep in touch with you to let you know what’s happening with your vehicle. Landon was an exceptional customer service
I purchased a new truck in March 2020 - the experience... - brewmaster97
I purchased a new truck in March 2020 - the experience was excellent all the way through. When I needed some minor work done 8 months later the staff were superb again. These ladies and gents are stellar. Cameron
It was easy to get a convenient appointment! Service.... - Sweilers5
It was easy to get a convenient appointment! Service. Department folks are knowledgeable and friendly!
The actual service delivered is good and reasonable in price!
They are always very friendly and helpful. My vehicle was... - Kathy453
They are always very friendly and helpful. My vehicle was serviced in a very timely manner. I will highly recommend this Marshall Lincoln Ford Mercury.
Employees are friendly. Had Expedition repaired in body... - rbass
Employees are friendly. Had Expedition repaired in body shop. It took 5 days to repair on a very small job that should not have taken that long. Dropped off early on a Monday and they were expecting it, and it was not ready until late on Friday. They did not come out and look at the repairs with me when I picked it up. A headlight was replace and it had condensation in it. It did go away. Also had a small piece of paint between 2 parts that should not have been there. I would give them a B+ on the job.
Got a refreshing call from Joe Lopez my Lincoln salesman... - Cesar.p.cervantes
Got a refreshing call from Joe Lopez my Lincoln salesman just to see in these uncertain times just too see if I need service thanks
Excellent service - RGBWELDING
Jessie is very knowledgeable and always very helpful.Thumbs up to her!! Jeff also was very easy to work with.I would definitely refer my friends to him.
Excelent service by Jose Juarez, very profesional help me... - Gerardo Ramirez
Excelent service by Jose Juarez, very profesional help me a lot so i can get my 2020 Telluride thanks Jose, if you stop by casa kia ask for Jose Juarez excelent person.
I always get excellent service, and everyone is very... - lempresswood
I always get excellent service, and everyone is very friendly I always will take my car to Wilson Motors, Steve Lee does a great of getting my service and car wash don in a timely manner
We have purchased our last 4 vehicles from this... - jswilliams4451
We have purchased our last 4 vehicles from this dealership. We are still enjoying our free oil change for the life of our vehicles. We are disappointed they will no longer be a Mercury dealership.
your team was awesome - very healful and friendly. they... - trinkaperry
your team was awesome - very healful and friendly. they put the keys in my car so my sister was able to bring me after work. I live in Lampasas but i have bought my last two cars from ya'll
Frank Monsevais - Barbara H
I am the Proud Owner of a Ford Focus 2014. I found out my car had a Problem with a Module (Tcm)
I Called Sames Kingsville and spoke with a Gentleman by the Name of Frank Monsevais. He was very knowledgeable about how to handle my problem and reassured me that he would take care of me. Because of Frank and how he handled, the situation and walked me through every step of the process.
I was so pleased and will be back because of Frank. He treated me like Family and the staff was so friendly as well. In this day and age, it is so nice to go to a dealership like Sames in Kingsville and be treated so well.I will be back to purchase a vehicle from Sames because of the People and the way I way treated. It was such a Awesome experience and it started with a Man in your service Dept Frank Monsevais.
The Service Manager (Rick Featherstone) is Amazing... - Sharon M.
I recently dropped my 2017 Lincoln MKZ off to be serviced at Hooks Lincoln. Hooks Lincoln is the only Dealership that I’ve allow to service my current MKZ. This is my 2nd MKZ. The first one was serviced at a different Dealership that’s closely to my home. I reside in the HEB area of the DFW Metroplex. There are 2 Dealerships within a 10-mile radius of my home. Instead of visiting 1 of the 2, I drive further just to have Mr. Rick and his Service Team work on my vehicle.
Mr. Rick, the Service Manager always provides impeccable customer service. I truly feel he goes above and beyond. He educates you about your vehicle’s maintenance and addresses future concerns when he notices them. You are never blindsided by unnecessary expenses. You can tell he has a passion to serve and educate. He also has a great sense of humor.
I appreciate Mr. Rick and his Service Team for going above and beyond. They earn my “BE BACK BUSINESS” every time.
Shane did a wonderful job as usual. Third Navagator we... - dcharleton
Shane did a wonderful job as usual. Third Navagator we have bought from them main reason is Shane and the service we get from him
Faulty diagnosis, high charges, and problem not fixed - Gordon
Had my a/c stop working in my Ford Fusion. Took it in to Johnson Bros. and they charged me 543 bucks on repairs. A/C still didn't work. Brought it back and was charged 88 more for a part (no labor charges this time since it wasn't fixed the 1st time). Problem still not fixed. Now they want another 833.00 bucks to fix it! Two trips and 631.00 bucks to fix an a/c which is still not fixed and I'm supposed to cough up 833. more? Outrageous!
I don't even know where to begin.Initially, when we... - Sarah
I don't even know where to begin.
Initially, when we took our 2013 Ford Escape (+/-80,000 miles) to the dealership it was having an issue with starting. You'd put the key in the ignition, turn it...and nothing would happen. The engine wouldn't turn over, the lights wouldn't come on, etc. My husband knows cars pretty well and theorized that it was an issue with the starter.
We brought it in to get it diagnosed. Our service advisor, Andrew Shannon, brushed off our theory and told us that after running it through their computer they thought it was an issue with the battery. He dismissed all claims of it being an issue with the starter. Okay, he's the expert, so we'll go with that. So we paid for a new battery and went on our way. Not even a day later we had the same issue again. So we brought it back a second time and again told him that it was an issue with the starter - and again we were dismissed and ignored. It was diagnosed - again - and this time they came back with an issue with the fuel pump. We were hesitant, but went with what they recommended. A week (and thousands of dollars) later, and we are still having the same issue! The car won't start! Enough is enough. We went outside the dealership to a local shop for help and we were advised that it was, indeed, an issue with the starter (wow, if only someone had thought of that!). And, not only that, but we were told that the car did not need a new fuel pump or battery in the first place and that we essentially wasted our money.
My husband contacted Andrew Shannon to let him know that we went to a third party for a second (or third, at this point) opinion and to let him know that it was just as we'd thought: an issue with the starter. It was meant to be more of an FYI. Mr. Shannon proceeded to argue with my husband and defend his "Ford certified" mechanics and the work they'd done on the car; he criticized the "mom and pop" shop that we asked for help from and would not entertain the notion that the Ford mechanics hadn't done their job correctly. I'm a little concerned that a dealership that has "Ford" on its front doors would hire someone so unprofessional and rude.
If you're looking for a place where you will be treated like an incompetent idiot and you don't want your car fixed and you're looking forward to spending money on costly and unnecessary repairs, then this is the place for you!
The worst possible service department known to Ford, do... - Disappointed Customer
The worst possible service department known to Ford, do not bring your vehicle here, they charge you for work that they don’t even do and they screw your vehicle up more when they actually do the work.
I purchased new Mazda 6 Gran Touring-oil changes are... - crvmd5
I purchased new Mazda 6 Gran Touring-oil changes are with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said it was no big deal. I complained with Sames ford since they refer purchasers and leases there and although they did reluctantly make the repair after I complained to the manager of maintainence, I later found that my jack was stolen and I priced it at another dealer for about $200.00. That was 3 yrs ago and I had sworn to myself that I would never again purchase or do any business with this dealer or quicklane. This dealer always sends coupons, for maintenance or retail but I prefer to avoid hassles with with this dealer and go to an outside shop or out of town dealer. I do love Mazda and when I take my Mazda to the valley or San Antonio, they are very professional and courteous. I’m sorry that I can’t say many nice things about this dealer.
Terrible customer service with the Finance Dept. xxxxxxxx... - MWWCAW
Terrible customer service with the Finance Dept. xxxxxxxx and no customer service ability, no return phone calls. How hard is it to assist a customer by pushing them the transfer form to their email. Our buyer is waiting. When we purchased the truck the dealership should have changed the fuel filter on the diesel. They didn’t and it spewed diesel all the way to Houston. Oh yeah they saved a few dollars but in the end it cost them more. I would never send anyone to this dealership and Ford needs to close them down. They are a total joke expecially with all of the lying they do.
6 week wait time - W D
I was told today for my car to be LOOKED AT for the transmission, it would take 6 weeks. Told them that was fine, I would reserve for that. They said instead I would need to LEAVE THE CAR THERE FOR SIX WEEKS.
To get an estimate.
I know not every, or even most, cars are having to wait that long to be looked at. They are trying to avoid honoring a Ford warranty. Dishonest.
I thought about doing it but taking photos of the cars in queue when I arrived, so I could see how many cars were going in first, but not worth my time.
On 8/17/2020 I took the coupon Boggus Ford sent me in the... - stevecarter
On 8/17/2020 I took the coupon Boggus Ford sent me in the mail to the parts department to buy a battery for carry out. They told me I had to go to Service, at Service they told me to go to the Quick Service Line. Finally they ordered the battery but when it came it was a better one than the coupon called for and so they sent it back. In total I waited one hour to get the battery I could have picked it up in 5 minutes from parts. Then when I got home and carefully read the bill I found they overcharged me. Within 24 hours Boggus Ford sent me a text asking for a review. I told them of all my issues and never heard back, it has now been over a week and I don't expect to hear back. Fool me once as the saying goes, I will not return.
Mac Haik Ford Lincoln
Quick Lane Department Manager