225 Texas Nissan Service Centers

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.

The service department at Mossy Nissan is top notch! - JahnaB_HouTX

The service department at Mossy Nissan is top notch! I like that they give you a dedicated technician. Gregory is friendly and professional. They communicate well about the repairs, and it makes the whole process a lot easier! I have enjoyed taking my car here for service.

Karen in service did a fantastic job in letting me know - sportnutjeffrey

Karen in service did a fantastic job in letting me know how to take care of my Nissan Versa. I appreciate all of the excellent advice. She understood my questions of the first attempt and pointed me in the correct directions.

I have to take my previous reviews back. At first, Nissan... - SC

I have to take my previous reviews back. At first, Nissan of New Braunfels treated us like royalty. Unfortunately, like so many other businesses, once they get your signature, that's where the poor customer service kicks in. We bought a vehicle from there and during purchase, they treated us excellently. That was back in 2018. The sales paper listed some things that were not present in the vehicle: an extra set of floor mats, first aid kit, cargo net...all valued at over$200. Instead of getting like equipment from a similar car, they lied and said those things were VIN specific. If they were VIN specific, why were they missing in the first place? They said they had to order it...made us wait over 2 weeks and we had to keep following up with them to get it. At purchase time, the salesman promised me a cool carabiner keychain that they had in the showroom floor case. He never got it to me and I asked several times. Flash forward, and the vehicle is showing engine codes and the engine keeps cutting out. First time it went in, they claimed to not find anything and when we got it back, engine light was gone. It came back a few months later, and I had the engine checked elsewhere. It showed the current code, AND historic (past) code, both were the same. They cleared the previous code without fixing the issue and lied about it. For this new code, the claimed to fix it and we picked up the vehicle. They also told us again about a safety recall that they were supposed to have submitted for us since they claim that's also VIN specific. Never heard back on that for over 8 months. Less than 2 weeks after they fix the new engine code, the engine light is back, and it's a new code with the same code as before! NOT FIXED. I email the guy and he has the audacity to tell me he can't fix it over email or after hours. So I had to escalate it. The new manager that it was escalated to was terrible. She promised to call back multiple times and didn't, then was supposed to get sales manager involved so they could offer is a "terrific"deal on a new car if we trade this one in rather than go through a lemon law claim. Well the deal they offered was no better than any regular deal we could have gotten at theirs or any other dealerships. It was kind of insulting actually. I had to escalate above her, and THEN she became super responsive to us... But with a pretty shabby deal. In the end, to get away from them, we traded the vehicle in to a different brand dealership altogether. Now, we are getting hounded that the parts for safety recall are in, even though we told them that we traded the vehicle away and she said she would stop it. Behind all of that, the dealership had their GM call me, but it was obviously too late and he acknowledged that. They didn't handle it when it mattered, but now they're interested knowing there would be nothing they could do or would get to do. I even mentioned the Royal treatment and how it disappeared, and they acknowledged that also, but it didn't really come back when they were told. Acknowledging a failure, and then continuing to fail in the same way fixes nothing. In addition, I mentioned that carabiner to that manager and the GM and she promised that the GM was going to mail me one to keep the promise that they made way back in 2018. That was like a month ago. You guessed it... No carabiner. Sad to say it, but maybe you want to shop elsewhere. Don't expect them to keep their promises. They never kept a single one with us.

Went in for oil change, and service inspection on my 2020 - ricky.heflin

Went in for oil change, and service inspection on my 2020 Nissan Rogue. My service advisor, Dale Standley, was very knowledgeable and courteous. Could not have been more pleased with this visit.

Thank you for fixing my precious car. Appreciate updates... - SK

Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.

Took Titan truck in for regular servicing. Current... - allisonbtx

Took Titan truck in for regular servicing. Current manager is a nightmare. VERY RUDE!! Refuses to honor service agreement. They have lost a great customer.

David and his staff always provide great customer... - Conciege

David and his staff always provide great customer service. They make sure I understand what my car needs and all necessary fees. They always give me a fair price and do a job that makes me feel safe and secures my investment in my vehicle. They're always friendly and I never take my car anywhere else.

Complete fraudulent misleading seller - Fraudavoider

Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can

I was greeted very well. - Idalow19

I was greeted very well. I would recommend this place to all my friends and family.

personalized service, great deal, overall great experience - CServin

Ronni Vandever went out of his way to accommodate my needs while purchasing a vehicle from Auto Group of SA . They allowed me to test drive the car I was interested in. I felt trusted and pampered. Just the way it should be when making a large investment. Thank you Ronnie!!!

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .

Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham

Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone

Service Department - Charlotte2014

My car needed an oil change, so I took it to the dealer. Patricia was absolutely wonderful. She greeted me like she was happy I was there. She explained the details completely. She checked on me in the beautiful waiting room a couple of times. It was suppose to take up to one and a half hours, but it was done in less than 1 hour. I actually look forward to going back for my next service visit.