3,949 Texas SRT Service Centers

My rep was excellent from the first phone call to my car - sgaskill

My rep was excellent from the first phone call to my car delivery. Kind and very knowledgeable. Thank You

Absolutely Abysmal service. - Tyler Morris

Absolutely Abysmal service. Had my truck for a recall for 8 months. Did not get any responses out of them. Had to call Ford corporate to understand. They outright lies about the whole situation. I called to get it fixed after finally getting ahold of the gm, who told me "there's nothing we can do for you, come get your truck. They couldn't even perform a simple recall. Evidently, according to the actual Ford representative, this place does NOT file protocol for recalls. Mac haik did it in 1 week. I'm still trying to get this remedied, I had to pay for my damned recall. I have reported them multiple times to the NHTSA. I have another friend who had her car totaled by big star on the way to caliber. They dropped it off anyway. Guess who had to tell her they totalled it? Caliber! DO NOT TAKE ANY OF YOUR VEHICLES HERE

They’re professional courteous never push or pursue for - ravi.jain.1024

They’re professional courteous never push or pursue for sale. They stick to your needs and deliver best service. There is a dealership near my home & yet, I prefer this over the other even if it means 20+ mins drive.

The advisors and technicians are very helpful, attentive - Johnson S

The advisors and technicians are very helpful, attentive and knowledgeable about the issues that are occurring with the vehicle.

Friendly staff. - vmrshalliburton

Friendly staff. Courteous of your time and schedule . Attentive to what you want done, not what that think you should have done.

Expensive! - Locally miffed

Expensive! Had a misfire on a Rogue. Local shop couldn't figure it out after replacing coils, plugs and a valve cover gasket. Sent me to the dealer. It get a $215 diagnostic which is waived if you do repair there. First pass at car revealed a bad brake booster. Quoted $2300 to replace-1800 for the part and 500 labor. Found the part for $709 (yes, it's OEM). Replaced it myself and still had misfire. Turns out the wrong plugs were installed by the local shop. 4 new plugs only set me back $371. I could have and should have replaced them myself for under $100. Pricing gets them 1 star.

3/8/25 My driver door handle broke and you could not open - CINDERELLA

3/8/25 My driver door handle broke and you could not open the door. Had to find a Toyota dealership to fix the door. After searching for a close dealership I decided on Universal Toyota service Department. Service Department was so nice. I brought the door from the parts department. Mr Carlos Martinez told me it would be fixed about 2 hours and it was on my 2020 Toyota Corolla LE. I wanted some Toyota water that is when I found out Universal Toyota did not have the Toyota Logo water bottles like another dealership. The bothered me a lot and I found Mr John Martinez and told him I had a complaint and would like to talk to the manager. So he took me to Mr Adam Soto. I told him and Mr John Martinez about how disappointed about no TOYOTA Logo water. Because you pay all the money the water means a lot to me. Mr Soto assured me he would get the Toyota Logo water for the Universal Toyota dealership. I was about to leave and he wondered why I was there. Mr John Martinez told him about my door. Mr Adam Soto asked was I ready for a new car. This shocked me I knew that credit issues may stop that. Mr Adam Soto put in the information in the computer and worked out the deal better than when I was blessed with my 2020 new car. Now I have a great warranty again. My car was paid off .Mr John Martinez took me on a test ride in the Toyota Corolla SE 2025. Can back did my paperwork and I had a Brand new Toyota Corolla SE 2025. Thanks to Mr Soto And John Martinez. They both are a blessing. The car is a blessing also. Universal Toyota dealership is the greatest made me feel like family. Bless them all. The Commercials are true they go out of their way make you feel special. Mr John Martinez is the nicest salesman he had all the answers to my questions. Bless you again Mr John Martinez.

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

The very best people to deal with, The body shop did a - ftr

The very best people to deal with, The body shop did a great job on my 3500 LTZ , Looks like a brand-new truck!!!!

Service department is not to good, service advisor Alex - jamesewell2013

Service department is not to good, service advisor Alex she is doing a great job, but the rest of the dealership,I will not be coming back for anything ever again, there are better dealerships and I will be letting those I know to go somewhere else also. Thank you! Mr.Ewell

needed new battery on my jeep gladiator. - yenieza

needed new battery on my jeep gladiator. they were quick diagnosing and fixing it. great communication

The customer service is always exceptional when we come - LBARAJAS0325

The customer service is always exceptional when we come here! Fast, courteous, and efficient always!

Always take my vehicles to Dallas Dodge great service - inezisa

Always take my vehicles to Dallas Dodge great service every time, The guys are always very helpful.

Josh Daniels in the Service Dept. - JZUMBRO

Josh Daniels in the Service Dept. was very helpful. He did a good job of taking care of my needs. Will get with Josh next time I need service.

Do not have your vehicle serviced here. - Nsarisk

Do not have your vehicle serviced here. I bought a new truck and had power boards, bed cover and leveling kit installed. Was told a day that turned into 5 days with no updates unless I called about them. Talked to service manager Patrick and he said he would get to the bottom of it . After 30 minutes call my salesman that was off and home with sick kid and he got me information. Called Patrick back up and he hadn't even looked into it. Now truck is back in for a windshield replacement dropped off Thursday and said it would be ready by Saturday. Was called in Friday everything on track and good to go. Now Saturday before 9:00 am I get a phone call from Patrick that it will be Monday or Tuesday before it is ready. I am not sure what to think about the service department there and afraid what is going to happen if I have to e to take the truck in for any repairs or anything since the maintenance plan was bought through them. Stay far far away unless you want continuous issues and lies

We received great service and maintenance on our vehicle - None

We received great service and maintenance on our vehicle was done promptly. Our advisor was very courteous and get us updated on the status of maintenance.

We just had both vehicles down for a service, on our 2021 - jalexander

We just had both vehicles down for a service, on our 2021 Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his customer service. John and his Team are very friendly and helpful. They always go above and beyond to make sure we were satisfied and taken case of. I highly recommend Jaguar/ Land Rover of Austin to anyone looking for a Great buying or vehicle service experience. First Class from the time you walk through the doors until you leave. We will continue to be past and present clients for John Sarantides and Joe Serio. Thank Y'all for being Awesome. J and D from Belton, TX.

I took my car in for service at John Eagle Honda. - Satisfied Customer

I took my car in for service at John Eagle Honda. My service advisor, Mike Ma, was great - very good customer service.

The Lexus of Austin Part and Service Team acted - trungmtran

The Lexus of Austin Part and Service Team acted carelessly. They deny responsibility for the issue and shift blame to one another by behaving as if "it is not my problem." If there is a rating of -1 or 0, I would proceed with that. I purchased the Lexus Battery on 11/22. The battery was fully depleted on the middle road on 01/23/2025. I was fortunate that I didn't experience an accident while driving. I contacted the Parts and Service department to inquire if I could simply bring the receipt and battery to receive a replacement. The woman informed me that I have two options: 1. If I bring just the battery, I'll receive a new one at a 20% discount. 2. If I could take it to the Service for testing; if it turns out to be faulty, they will replace it and only charge 50% of the battery cost. I courteously inform her that I prefer option number two since the battery is still under warranty and the battery will be dead in the middle of the road. However, she suggested that I should tow over instead. Rather than towing the car, I swapped in my Toyota Sienna's battery. Although the battery wasn’t ideal since it wasn’t the correct type, it managed to get it to the dealer. After I described the circumstance, . the team was very supportive and requested that I should wait for him to consult with the advisor. After approximately half an hour, Mr. Jorge emerged and informed me that it would cost me just over 300 to get a new one. I calmly told him that I was instructed to bring the car here for the service team to examine the battery, and here is the receipt. After briefly look at the receipt, he suggested that I should discuss this matter with the part team since I purchased it from the counter. Even I know this is odd xxx I have discovered recently, Toyota, Honda, Lexus, and others mandated that the vehicle must undergo servicing for examination. It appears to me that Mr. Jorge did not receive training to understand the new process. I however grabbed his message and went to the counter. The cashier informed me that he could only provide a 20% discount even the battery sold on 11/2022, and I had to speak with the service advisor if I want 50%. I returned to Mr. Jorge and explained to him what the counter man had informed me. He approached the counter, and push the issue to each other like "this isn't my issue". At that moment, I was unable to accept what I heard and departed. I left and and purchased a new Duracell at Sam's Club for $154, and it will be fully covered for the first 3 years instead of the 2 years offered by Lexus. I believe the Part and Service Team did not meet my expectations. I had several Lexus vehicles and I was quite satisfied with their service until last week. You must adapt to serve more effectively. Otherwise, you only get a 1 from me.

I’ve been buying vehicles from Nyle Maxwell since the - mrsk

I’ve been buying vehicles from Nyle Maxwell since the dealership first opened in Taylor. One of the main reasons is because of the service. Today’s service was excellent. My service adviser, Jim, contacted me when additional work needed to be done and my vehicle was finished in a timely manner.

Thanks Matt for helping me yesterday to change my bad - Cmfont53

Thanks Matt for helping me yesterday to change my bad battery, your such a wonderful advisor,

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER - Chief#57

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER SERVICE AND ALWAYS MAKE CERTAIN I AM SATISFIED !!!! Main reason I purchased my vehicle from this dealership.

Great place to do business. - mchris1184

Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family

The store, brand, and its employees are money hungry, - Jane Joe

The store, brand, and its employees are money hungry, unprofessional, deceitfulI. Stay away at all costs!

Will is a great service rep. - jlittle04

Will is a great service rep. He goes the extra mile to make sure his customers are safe when they get back on the road and receive the proper service.

Thank you Rudy and Riz for your consistent customer - TOJ Scooter

Thank you Rudy and Riz for your consistent customer service provided at Lithia CDJR of Bryan/College Station, TX. You’re the reason I purchased my 2025 Ram!

Oil change took too long even after having an - Andrea

Oil change took too long even after having an appointment. I waited 2 long hours.

I count it an awesome blessin. - msteam

I count it an awesome blessin. Parkway Chevrolet has been my go to for all my vehicle needs. Yesterday I met Daryl, who assisted me in finding me a great deal. I was able to drive off in a 2024 Chevy Malibu with only two miles for my daughter. I initially took my car for a routine oil change and tire rotation. Whitney is a great general manager. He gets the job done. I would recommend anyone needing a new or used vehicle to go to Parkway Chevrolet. God Bless the Parkway Family. -Msteam

Made an appointment which took almost 4 hrs for a simple - alvarez

Made an appointment which took almost 4 hrs for a simple service. Plus no loaners available. It may be because it's a smaller dealership and they are overwhelmed. Too much to chew. The people however are great.

I needed the oil changed in my vehicle. - acmuniz23

I needed the oil changed in my vehicle. I was very busy the whole week, but I knew I had to get this done. I dropped off my vehicle, got checked in, and went back to work. I received a notice when my car was ready. I love, love, love this service. The staff was great.