2,644 Texas Used Car Dealers

Don't buy here - unhappy

There's not much I can say about this dealership, other than they are garbage. Unfortunately, you have to give at least one star for the review to go through, otherwise it would have none. Bought a 07 Audi, was promised that everything was great with the car, even though it didn't start when we wanted to take it for a test drive. That should've been my first clue to get the vehicle inspected by someone, but I didn't. Signed all the paperwork, was basically told I needed to get some third party car warranty (DO NOT get the warranty; they will tell you to pay for the tear down, and that they will only replace the part with the part they choose if it failed because of a covered component). We request that the car have a full service, and that the battery be replaced with a new battery (as the current one wouldn't hold a charge). Took one full week of me calling/texting just about every day to see if the car was ready. Finally picked the vehicle up, and it didn't make it five miles before the check engine light came on. Hoses all need to be replaced. Got those replaced, took a road trip to Canada and 20 miles outside of Billings, MT the car completely cut out. At 80mph, everything just shut off, then every single warning light started flashing. Turns out, the battery was bad (or simply recharged and never replaced, unlike what we were promised), which stranded us on the side of the road. Got the vehicle running again, and made it to Great Falls, MT when we started hearing a grinding noise coming from underneath the vehicle (when I say we, it was my entire family including a 1&2yr old). Put the hazards on, and limped it back to Great Falls where we find out that the differential is shot, and the knuckle is just about seized. All in all, set us back just over $4k, nothing covered by this so-called insurance, and no help whatsoever from this garbage dealer. So, my recommendation, stay away. If you do decide to buy something there, please get someone you know or a decent mechanic to look over the entire vehicle; you never know what has happened to it even though they claim all their vehicles are clean, reliable and freshly traded in to dealerships. Oh, and just a quick mention, when I went to pickup the vehicle that I was so excited to bring home to my family, the tank was on empty. They couldn't even fill it up.

Bait and Switch - sspikes78

Thankfully I didn't buy from Robert's Auto Sales. First off I would like to point out the prices they list for vehicles on their website is their "cash" price. Does it say this -anywhere- on the website? Nope. And they -freely- admit that. I went in looking at a 2005 Mazada Tribute. It had low mileage and from the images online looked to be in decent condition. It was listed at 8,500$. It was in my price range and something I knew I could finance. Now, that being said, I knew I had -bad- credit, so I was not shocked at the 20% APR. I did however have a 3000$ down payment. What I WAS shocked at was them telling me they have a "two program system", and now the 8500$ dollar car was now 11,500$. Which oddly enough was a direct mark up amount for the 3000$ I was putting down on the car. Weird that there was that difference which had me paying the -full- website listed price. Secondly the car on the website, which looks as if the pictures where taken -in house- is -not- what the car looked like in the lot. It had incredible wear and tear in the interior, a cigarette burn hole in the front passenger seat, as well as a tear in the back seat! In several spots the paint was worn completely off console instruments, revealing the black hard plastic under neath. Their line is: "We will do what it takes to earn your business! Come see why we are the fastest growing dealership in the Hill Country!" Except give you the price listed on the website for the vehicle, even though it says our price right above the dollar amount. Nothing about it being our "cash" price. This is a complete bait and switch situation. They get people into their lot, with false advertising, showing you online the cars that -seem- affordable. So when you get in there, needing a vehicle, they have you in the hot seat and you almost feel obligated to buy because you may have bad credit. Well I have bad credit, and I am not willing to make it WORSE with a shady company. AVOID AT ALL COSTS. Now days most dealerships will work with you, even with terrible credit. TL;DR: Scammy Place, False Advertising, Bait and Switch

Mark Reed was very friendly, courteous and went over and - paallheart66

Mark Reed was very friendly, courteous and went over and above his job to get us into a new car!! I would definitely recommend him!!

I purchased my daughter's first truck from Dustin here. - jlrust

I purchased my daughter's first truck from Dustin here. It was such an easy process working with him and Steve. I found the truck online and talked to Dustin about it over the phone he went and drove the truck for me since I could not get there and told me all the details about the truck and how it drove and the history of it. He knew I was looking for my daughter's first truck and I truly feel like he was looking out for her as his own family. We talked about a couple of other trucks, but we kept coming back to this one. There was a few things that I asked about on the truck and without any hesitation at all Dustin said they would make sure it was fixed. This is a small family owned dealer that treats you as family. I cannot thank Dustin and Steve enough! Truly was a pleasure meeting and working with them both. If you are in the market for a new vehicle, call and ask for Dustin. You will not be disappointed.

Expectations Met! - MarshaB

Ease of Service Arrangement YES! Assistance with Service Loaner YES! Quickness of Return YES! All things went smooth and easy with my service needs! I know their Volvo team, from Sales to Service is there for me to call and ask questions as they arise!

Always Helpful - Rangelshouse

This is, by far, the best car buying experience and I recomend Brad at Williams Group Auto to all my friends. He's made great deals for me and my wife, my mother, and also my neice. I'd definately buy here again because they have allot of great cars and trucks to choose from, Brad spends the time to help you in every way to lower the price of the car, get the best financing, and make sure your happy after the purchase. He gives cash to us for sending him business and we like that too. He's helped us make 2 car payments with cash we got on referrals and I know he appreciates his customers. He straight up when its about discussing payments and business, he works hard to find what we like and can afford. It took him a couple of weeks to finally get the deal with the right car but he actually called us back when they got what we wanted and even made suggestions on options with other cars he had while we were looking. I've never been an easy sale and I never intend on being easy to deal with when my moneys involved. Brad took the time to make our deal work for us and did exactly for us what we wanted even though we didn't buy on our first time to see him. He's been a friend to our family and he's the guy I would send all my family and friends too. Williams Group Abilene, TX. Thank You.

Great cars and very knowledgable and friendly staff.... - y.allaham

Great cars and very knowledgable and friendly staff. Definitely recommend this place if youre in the market for a used vehicle. I bought a 2017 corrolla from them and im loving it

very responsive and worked a very good deal for me. - dholguin

very responsive and worked a very good deal for me. only reason i didnt buy was because another dealer offered local financing that ATS didnt.

Kayvon And Alexander were very helpful and awesome in - Erik

Kayvon And Alexander were very helpful and awesome in helping to get approved and worked with us with what we had...! Thanks and Blessings God is Good!

I left a message with three questions and my email... - fbeardell

I left a message with three questions and my email address. I got four maybe five emails asking for my telephone number. I never had my questions addressed. We moved on and are looking elsewhere.

Great place to purchase a vehicle - Lilli Chavez

I have bought various vehicles there and they are great all around!Very friendly and always very nice people!!No problems with my vehicles!!! 5 stars!!

Above and Beyond Customer Experience - djamsey

'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended

My expectations were met. - A Sales

My expectations were met. Mason and Eduardo did really well on responding to all the questions I had and resolving the car issue.

I've purchased two BMW's from this dealership over the... - KBow

I've purchased two BMW's from this dealership over the last few years. If you shop the web you will see their pricing is aggressive. If you know what you want, the process is quick and easy. If you purchase a BMW from them, make sure it's still under new car warranty. BMW will fix any mechanical problems free of charge, so there is very little risk to you. They are a no frills, low overhead dealer. Don't expect coffee and donuts, just a good price on a high end used car.

Dealership was very honest and helpful. - ArtieP.

Excellent service! Flew down to Houston TX from New Hampshire to look at a truck. The dealership was very honest and forthcoming. Had nothing to hide. They even gave the truck a once over and an oil change to prepare me for the 2100 Mile road trip back. I would do business with them again....😁. Very happy! The buying process was very quick and painless.

Salesman that we worked with was great, took care of - harleydlc

Salesman that we worked with was great, took care of everything quickly. we were in and out driving in 2 hours. will consider going back if i need another car in the future.

Sales manager was very knowledgable and the service - Tony

Sales manager was very knowledgable and the service department was better than any other new car dealership. Carmax is definitely the top choice for my next used car!

I really liked the people there everyone was nice all my - steve.honts

I really liked the people there everyone was nice all my questions were answered and they took care of everything the only issue I have is I ask them to please check the tires as they were purty worn your min. depth standard is 4/32 and that is what all 4 of my tires are I will have to replace them in a few months I looked at other vehicles there and all the tires looked good I don't think anyone even checked them

For the second time, CarMax delivered! - jagtec2008

For the second time, CarMax delivered! Friendly, professional, efficient, and courteous AND had the car for me! Excellent all around. Bri was amazing. Give her a raise!

I requested to have all the pre-approval and paperwork - Tiffanymonsalud0423

I requested to have all the pre-approval and paperwork done before hand. I came in signed the paperwork and left with my vehicle. No hassle nothing. Thanks.

I am absolutely disappointed with this company. The... - mrchen

I am absolutely disappointed with this company. The employees, and I mean ALL of them (maybe that is company policy) are all very nice and will cater to you to get you to buy a vehicle. They make all kinds of promises and can't re-assure the customer enough times how they stand behind their policy of selling vehicle working to the customer's satisfaction. When buying a used vehicle it only makes sense that something was wrong with it when previous owner got rid of it, but, this company guarantees that they will repair whatever is wrong with it when you buy it. THEY LIE. My mom, who is 86 years old and lives on social security bought a van so she could carry her scooter where ever she went. From the start the key remote did not work so the alarm system would not activate. She told them numerous times about the problem and they kept telling her they would get to it. On a trip to Houston, someone broke in to the van, damaged the ignition trying to "hot wire" the van but were unsuccessful and didn't steal it. The alarm did not go off - because the company didn't keep their word. The van had to stay in Houston then they wanted us to pay labor, parts, and towing. Their reasoning was that "if someone was going to steal the van it would happen with or without an alarm. HOW STUPID IS THAT? Now they're sending letters that they plan to auction the vehicle, apply sales amount to account and hold me and mom responsible for any money owed. I did not buy the vehicle. From day one I should have known how dishonest they are because my mom's income is not sufficient to purchase a vehicle so the salesman said he could include my income with her account. We specifically told him it was to be in her name but if using my income helped her, go ahead and use it. Now, they say it is my responsibility. I know ignorance not justify my action and in all likelihood It will be responsibility too, but my point is how they will lie, cheat, and make promises to get your money with no regard to the reality that people buy used vehicles because we can't afford brand new. Stealing from an old lady this way is unforgivable. People, especially those of you who are very trusting, like me and my mom, remember that this company is not to be trusted. don't give them any money until they have fixed everything that is wrong with the vehicle first and don't believe them when they say they will "doctor" documents in order for your application to pass. Believe me it comes back at you and they sit back and laugh "another one bites the dust"

They could not help me with my problem…but they washed my - Gillis2801

They could not help me with my problem…but they washed my car! Much appreciated! Thank you! Jessica

Greatly lacking in customer service levels - John C Ezell

We bought a 2011 VW Jetta here in January of 2017. Within a week, the check engine light was coming on, intermittently. We also noticed an oil spot in the driveway that over the next couple of months got worse and worse. The A/C also has almost stopped working, altogether. We took the car to a service provider in Roanoke and they found multiple issues, right away. The oil pan drain plug had only been finger-tightened. This is where the bulk of the oil was coming from. However, they also found another leak stemming from a bad vacuum pump. They found that there was a tear in the front driver's side CV boot. We have a warranty with a $250 deductible but, after all of this, it was obvious that these were issues that were overlooked by the dealership and the mechanic even told us as much. My wife called and spoke with someone in the service department at Truck World/Southwest Kia that agreed that we should not have to pay to have these issues taken care of. So my wife made the long drive to the dealership the next day (today) to get things taken care of, based on this conversation. She was immediately approached with attitude and told that the warranty would have to be used. Despite what the service dept. told us, they simply refused to own up to their short-comings and did not seemed concerned, at all, with providing even decent customer service. They even found a pork rib bone under the engine covers during their diagnosis! They were (allegedly) the last ones that gained access under these covers during inspection before sale. Now we are cornered into coming up with a $250 deductible and over $400 for parts and labor to repair everything not covered by the warranty (A/C is not included in this price). If this was all happening after driving the car 6 months or after considerable mileage, I would not be writing this. All they needed to do was 'the right thing' by their customers. Buyer beware! They obviously have no issue selling a lemon and then turning the other way. Very disappointed and would not recommend Truck World or Southwest Kia to anyone!

DDM Cars is OUTSTANDING when it comes to car quality AND - kvarga1226

DDM Cars is OUTSTANDING when it comes to car quality AND customer service. There was NO hard sell. It was fairly quick, really easy, and just a good vibe. It was BY FAR the best car buying experience I have ever had. HIGHLY recommend!

Outstanding service, always an awesome experience getting... - REHA

Outstanding service, always an awesome experience getting my vehicle service. Cesar Chavez is a great asset to the Demontrond team, always exceeding my expectations. I love my volvo!

The dealers were nice enough, but not completely honest. - dj4096

The dealers were nice enough, but not completely honest. I called ahead about the availability of a car and we scheduled a test drive. However when on the test drive, the car started to make a loud vibrating sound. AJ said that it was not a problem and that sometimes the engine block isn't completely secure. I then noticed that there was a massive split on the steering wheel. I pointed it out to AJ and he laughed it off saying maybe someone hit the horn too hard.

I went to this dealer because they mailed us this lotto... - whittingtontexas

I went to this dealer because they mailed us this lotto like scratch card. So I scratched it and it said I won a $1000 Online Shopping spree. Oh I won it but the jokers (the guy I dealt with didn't think it was important enough to tell me his name!!) that work there wanted to show me some kind of car before they gave me the stupid thing. So I was kind of interested in a Nissan Frontier so I asked if they had one of those and the guy said yes we do but told me that the keys were not on the lot with the truck (The sale they were having was in three locations)., And tried to show me only trucks with keys on the lot with them. Who in the right mind would not keep the keys on the lot with the vehicles?). So I found this Ford Ranger (which I do not like at all)., And asked how much it was, and the guy said "name your price". This may sound good but he said it was a repo and that he would have to look at what the payoff was on it. That's not naming your price. I assume that secretly that if you made an offer and it was not the amount of payoff that they would secretly add however much to the price that was needed to pay it off. And then I said if you don't show me the Frontier right now then I'm leaving.,He completely ignored me and said and here we have this Suzuki Verona (which is not even a truck). And I could tell that it just came out of Hurricane Katrina because it had rust all over the underside of it. And the shopping spree was completely bogus because it will pay for the purchase of the item but you have to use a credit card to pay for shipping and handling. I now will never recommend anyone to this crappy old deteriorating place.

We are very pleased with with this dealership, - Sandyj

We are very pleased with this dealership,Chastity came all the way to Lovington NM to pick us up and took us to Lubbock Texas she was a Awesome person to meet sushi a good sales Person. And we had the best experience we ever had! THANK YOU E AUTO MALL Sandra Youngblood

The Salesperson Chris is one hella of a fun guy, highly - Summer

The Salesperson Chris is one hella of a fun guy, highly recommend him, love my Ascent from Chris, it drives better then I ever expected

They are awsome! Sabrina was great and took care of us in... - ishiacollette

They are awsome! Sabrina was great and took care of us in less than 35 min and we got the car we wanted a 2005 chrysler 300. Our dwn pmt and monthly notes she worked with, if you want a nice car with no xx, go to GIBBON AUTO!