Purchasing a new vehicle. - Jesn
Dan Gines was our salesman and he has been working with me to find a way to upgrade our 2015 Acura.. He has spent months and many hours of hard work to make this possible.
I have called him numerous times for help in explaining how to use the features of the 2015.
Dan has always been extremely patient with me.
He said he would work with me until I understood.
We just drove off in the 2017.!
Dan gives superior customer services.
He is truly an assist to your dealership.
Will recommend him to everyone.
Profit vs. Loyalty - ljarvis21
Don't buy a vehicle from Mike Hale Acura. I've had multiple experiences with them. Each time I have made a purchase, I have "overlooked' their unethical practices, telling myself "it's just the nature of the car business." However, I will never make the same mistake again.
Because there are only two Acura dealerships in Utah, customers often visit both Mike Hale and Jody Wilkinson Acura before making a purchase. Due to a larger inventory, Mike Hale can usually save clients a few hundred dollars on each transaction, which results in customers purchasing from Mike Hale. However, potential customers should be warned; Mike Hale doesn't care about you, your loyalty, or your satisfaction with their vehicles. Rather, they are only concerned with their bottom-line.
Less than 12 hours after my purchase, I contacted my salesman and told him I believed I had made a mistake in my vehicle selection, as the car I purchased was too small for my liking. Prior to this purchase, where I bought a new 2018 Acura TLX (off the show-room floor), I was driving a 2010 Acura RL and a 2017 Ford F150. As such, I did not feel comfortable in this new car, as it was much smaller. My salesman seemed to understand, and advised me to contact the manager, Stewart.
In response, I called Stewart, but I was sent to voicemail.. As such, I drove down to the dealership, where I watched Stewart "slip out" the back door so he didn't have to speak with me in person. Meanwhile, multiple Mike Hale associates spoke with me about the situation, advising me that Mike Hale would be "fair" since I was a loyal customer. The reality is, "fairness" was all I wanted. After all, it was my mistake, right?
However, an hour later, I received a phone call from Stewart. He apologized for "missing me at the dealership," clearly lying to me about sneaking out in my presence. Then, after I explained the situation to him, he stated, "I'm sorry. My hands are tied. There is nothing I can do." He went on to explain that my trade-in (Ford F150) had already been paid off. This was a blatant lie, as I had just hung up with my credit union, who informed me that under the circumstances, they would not accept a pay-off, and would contact me when Mike Hale attempted to make payment on the truck. When I brought this to his attention, he continued to say there was nothing he could do because "costs had been incurred" in the process of the trade-in. I countered this argument by offering to pay those costs out of my pocket so the dealership wouldn't lose any money. This time he responded with, "It's too late. Sorry. There is nothing I can do."
Keep in mind, this conversation was taking place less than 24 hours after purchase.
More importantly, this was my third Acura purchase from Mike Hale Acura in less than 15 years. Obviously, I continue to return to this rotten dealership in an effort to obtain a good product (the Acura). I've tolerated these jerks over the years to save money - something I don't suggest you do. Go to Jody Wilkinson, where they appreciate and value their customers.