Straight forward and family oriented - Brandy J
My family has done business with G Stone Motors for over 10 years, it is wonderful to have such a family oriented dealership to do business with!
Buyer experience with salesman Armel - Armel
My salesman , for the Buick I purchased, was Armel. I knew my required features and price I was willing to pay. Armel made it happen, he didn’t pressure me and got me exactly what I was shopping for. He took his time going over how the features and functions of the car worked. He drove the car for me while I was a passenger so I could get a different perspective on how the car handled. I was able to check out the control panel of the car and ask questions. It was a pleasure doing business with Armel and no once did he try and upgrade me or get pushy like some car sales people get. I love the car that I got and would do business with Armel again! I have rated Armel 5 stars for his outstanding salesmanship. He listened to his customer and delivered what his customer wanted. I ranked Friendliness of dealer separate from Armel. I found Management was talking down to their employees which is never appropriate, especially on a sales floor.
No pressure and received what I was looking for! - Loving my car
Doug really listened to me and delivered on what I was looking for!! He didn't pressure me or try to show me anything other than what I was looking for. I really really used to hate car shopping but now I don't have to dread the experience any longer. I know where I will go next time I need another car!!!
My experience was pleasant - MikeC
I would like to thank Springfield Buick GMC, the IAM Team and Mike Lashley for helping us purchase my 2018 GMC 2500 and my 2016 GMC Sierra All Terrain!!!
Absolutely terrible - Laurenpage2398
Deliver a car for them they didn’t help unload and had the audacity to show it while we were unloading never even offered to help. Then tried to give us the 80,000 dollar truck we just bought from them completely covered in mud, looked like they had ran it through a mud pit. When we asked them to wash it they acted like it was a huge inconvenience and made us wait over two hours while they “washed it.” All they did was spray off the tires but we had already waited two hours so we were ready to leave. Then never offered to help us reload the truck after we brought them the car they wanted, didn’t even offer. Not only did the sales manager never apologize but he said I’ll be back in a minute and never returned. Terrible dealership would not reccomend to my worst enemy.
Buying out a lease shouldn’t take more than an hour... - Nomorechevy
My husband and I had leased a car from Shearer and decided at the end of the lease to buy it out. We made an appointment and showed up a little early. We were greeted and told the guy we needed to see was “out on a delivery”and wouldn’t be back for an hour, then seated at a small table. We waited...and waited, check in hand. Salespeople and account people were milling around at the counter, talking and waiting for customers. Finally the guy who greeted us came by and said the other guy would be with us “very very shortly”. About 30 minutes later, he finally showed up. We signed four papers and handed over the check, which took all of five minutes. This is not the way to run a business—there should be more than one closer. We will never lease or buy another car from this dealership. I haven’t felt this disrespected in years.
3 failed appointments for a simple repair. - Jiseph King
Scheduled an appointment a week ahead for certified service. After waiting an 1-1/2 hours they informed me that they did not have the parts and would have to reschedule. When the parts arrived I asked if they would mount and balance my tires at no cost. Mike told me to bring them and ask management. I spoke with Heath about waving the fee and he said no. So I explained this is my second trip and I have a 1 hour commute each way, then he said he would split it with me because he has to pay his tech. I told Heath to forget it and I would rather leave negative feed back for my unpaid 7 hours of inconvenience. Thanks Heath for unacceptable hospitality.
If you put an inspection sticker on...do the inspection!!! - wildflower
If you put an inspection sticker on...do the inspection!!!
I purchased my GMC Duramax in New Jersey, and moved to... - k1xv
I purchased my GMC Duramax in New Jersey, and moved to Vermont 6 months later. Other than oil changes, which I do myself, I have had all my service done at this dealer and they are friendly, try to provide me some form of loaner if the service will be more than an hour and a half, and charge fair rates. I have also bought a set of winter tires here and the prices were very competitive. All service has been profesionally done. Highly recommended.