Virginia Lexus Dealers

Sales Consultant providing knowledge- Dwayne Butler - tbgreenwood

My husband and I met with Dwayne two days before I decided to make a decision on a new vehicle. I wanted a thorough understanding of my best option purchasing or leasing. Thanks to Dwayne explaining both options I returned two days later and decided to lease based off the knowledge he provided. My prayers were answered because before I entered into Lindsay I prayed that I would received beyond my expectations and it was GRANTED. All I can say Dwayne " When We Change Our Thinking Our Behaviors Change" Also thanks to Hwan for explaining my maintenance options as well. Taunya

OIL CHANGE AND FREE ICE CREAM - FSPORT22

Hello, I came in for an oil change. I didn't have an appointment, so I came in with low expectations. I was pleasantly surprised, with a warm, immediate greeting and a smile. Efficient, no time wasted processing. I was given a loaner car so that I could continue with my daily errands as well. This actually blew me out of the water, I mean I felt like royalty!!! Also SHE OFFERED FREE ICE CREAM!! (who does that) Only to find out, the wasn't the best part! The best part of the visit came at the end. After receiving my text later that day that my car was ready, I called and asked if it was ok if came tomorrow to pick up my car? Renay said no problem. I pull in to get my car, however Renay was busy and I was immediately greeted, by another associate that began to process my transaction. Once again, superb and quality and execution. After completing my transaction, I was directed to also visit the waiting area which there was refreshments. I did partake in the refreshments, which were delicious. Now to the best part, after getting to my car, Renay, made it her purpose, to come out of the building to make sure everything was satisfactory. I've never seen that before in my life! I'm a customer for life!!

Recall not honored - V.Coles

I am the owner of a 2007 350 RX. My leather interior on my dash board has been cracking since about 2017. I called the Lexus recall number to speak to someone regarding my Lexus which I just discovered online there was a warranty enhancement program regarding my cracked dashboard. I realize this was from 2015, but I never received a letter in the mail and have had and currently consuming even more cracks in my dashboard. The Rep explained to me that nothing can be done on their end due to the time frame, maybe I could speak with the dealership. I have had my vehicle serviced numerous time with Charles Barker VA Beach and I asked about this recall and was told the same thing. Mike sent me an text saying "that the reason that I wasn't told about the service program is because it has expired and my last 3 visits were after that date and would not be covered". This is not fair being that I never received any type of correspondence about this dashboard issue and if it was recalled then Lexus should honor the agreement. I will be writing the corporate office and the BBB as well to voice my disappointments with this reputable company, or at least that's what I thought.

Impeccable Customer Service - Suez

Received 5 start service from star to finish. My salesman (Mr. Mickens) was so professional and knowledgeable about the vehicle (RC 350). In fact everyone I encountered was friendly and courteous. I absolutely love the my car! The RC 350 is a quality vehicle and a quiet smooth ride. Thank you for an amazing experience at Lexus.