Expert Advice & Service - Art Hicks
My service advisor is more like a friend than just a worker. He knows me and my cars, and has made excellent recommendations to fit the car's maintenance needs without exceeding my budget. Asad actually makes car service a pleasant and personal experience.
Top Reviewed Specialists At This Dealership
"Dealership you can always count on for Stellar service" - baymarsh
We just purchased a 2018 Lexus RX 350 at the Newport News dealership. Mohamad Mayassi handled our stress free sale. Mohamad took excellent care of us. We have been a customer of the Newport News dealership for years. The outstanding service we receive from the Service department keeps us committed to the dealership.
Certified Lexus Sales Rep
Master Certified Lexus Sales Rep
Great help great car - Amalherek
I am beyond pleased with my experience at this dealership. Everyone was such great help especially Kevin Soltwedel who helped with my purchase. I highly recommend this place as well as Kevin!
Great Salespeople who help their peers - Jane Stilley
I bought a Lexus at the Oceana Tent Sale. I was being helped by a Charles Barker Toyota salesperson but Darryl Ward kindly stepped in to answer some specific questions I had about the vehicle. Even though I did not buy the car from him, Darryl the next day spent well over an hour with me going over all the bells and whistles of the car. It takes a real team player and love of the product he is selling to take time to help another salesperson's customer. Darryl stands for a great representation of his dealership. I was sent to this dealership by a very satisfied customer who bought a Lexus at a previous Oceana Tent Sale. I plan to "pay it forward" and recommend Charles Barker to others as well!
Service Tech mis-trust - tonictko
I called to make an appointment for a 60 thousand mile service, when I asked how much that service cost I was told $420.00 for my 2010 RX 350. My asking that question is such a normal question! Who would not want to know that information, however when I got there my Service Tech whom was friendly tried to stick it to me. Meaning he printed off a ticket that was well over $500 and I asked him why was I quoted $420.00 and his ticket shows over $500 and he stated that I had never been there before so it printed a generic ticket. I was so disappointed in that answer and that lead me to believe that the service tech was trying to get over on me,because a 60 thousand miles service should be $420.00 regardless if I ever been there or not. I did not say anything at that time because I was so upset. I have always seen so many dealerships on the news for over charging customers and making invalid claims to the customer. On 05/04/2018 I experienced it first hand. If I had not mention that it was a discrepancy between the ticket and what I was a the time of scheduling my appointment he would have gotten over. I now believe that the service writing have quota too meet and the service writer chose the wrong one when he got me. I will now look into writing to Lexus HQ to make them aware of the inconsistency with their employees. I just do not want to have to worry about if I'm being overcharged when I bring my car in.
Charles Barker Lexus Newport News
Lexus certified professional service consultant
Pohanka Lexus Chantilly