102 Virginia Chevrolet Service Centers

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Service Department is Horrible - vmisully

Not very good service, had to retur multiple times to get something fixed that they found during an oil change. When making appointment to get something fixed that they knew about. I would think they would order the parts

Steering wheel noise and routine matinence of 2016 GMC - LeighGMC

The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!

Let me rescind my one star rating. After a negative... - goldberrydancer1943

Let me rescind my one star rating. After a negative experience at Midpoint, Gary the service manager called me, concerned by the experience. He listened and took my complaint seriously, the experience I have normally had with Midpoint. He has renewed my faith in the Midpoint I have used for ten plus years and when I bought my Canyon from them. Thank you, Gary. You have made me feel I matter to Midpoint.

Rex Gordon at NNC is a great salesperson and problem solver - Larry

I purchased a truck in 2013 and admired my salesperson Rex Gordon for the work he put into finishing a sale. Recently I had some issues and called Rex again and he took care of the issues.

EXCELLENT SERVICE FROM START TO FINISH! - RSmall

EXCELLENT SERVICE FROM START TO FINISH! I’m going back for my state inspection next month. Chris at Parks Chevrolet updated me timely on status of my repairs. I was surprised and happy at the fast turnaround time and they did not over charge. I strongly recommend Parks Chevrolet and if you’re lucky, you’ll get Chris. R. Small

Thanks to an awesome service department. - Jackatsb@gmail.com

Thanks to an awesome service department. Having transmission issues last week en route to New Jersey. Got me in and checked for error codes. Could have easily sent me down the road Being a former GM Parts and Service Director really appreciated the excellent service

It took over a month to get the timing fixed and drove it - shermc1963

It took over a month to get the timing fixed and drove it home only to find out timing was off. Never got a return call from them. Finally made an appointment only to find out the parts had come in two weeks ago and was never updated or called. I recommend going elsewhere for repairs.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Vicky and Sheila were professional and pleasant. - tiffanysix

Vicky and Sheila were professional and pleasant. Time for repair was also less than an hour.

Maintenance top notch, Friendly and Professionall! - Tracy

Always friendly and very receptive to our needs, would not go elsewhere after dealing with Rameys. Very Professional, caring and courteous staff in every department especially management!

Service department has been a joke - Pigg0302

This place is a joke brought truck in on warranty work after a month still no resolve and giving me the run around. Had them change the oil before realized how bad it was one month in my truck is low on oil when I have never had an issue with it leaking or burning oil and is now ticking again didn't have this issue prior and my warranty work still hasmt been done!

Awesome service! - Nat89

I have been ordering parts from RK for a few years now and their service is the best. Dan Board the delivery driver is so awesome!

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!