102 Virginia Chevrolet Service Centers

Scam!!! - C_tabby

I purchased my vehicle here and thought the best place to bring my Chevy for repairs would be the Chevy dealer I purchased it from right? WRONG!!! I brought my vehicle in for some over heating issues. They said my head gasket blew and it would cost $3000 for repairs!!! And said that he would have to send my block out for testing and it might cost more!!! I went to pick my vehicle up to get a second opinion and was told I had to pay $110 for the diagnostics. I took my vehicle to JD auto repair in Staunton. The gentleman there tested my block and tried hard to find an issue with the head gasket and was unable to! Charged me $90 for a couple of hoses that had pin holes in them. This place is a scam!! I will never take my car there nor will I purchase another vehicle from them again!!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

Excellent and exceptional service. Very satisfied with... - Glenn30

Excellent and exceptional service. Very satisfied with all aspects of the service department. Will continue to have my Corvette serviced at this dealership.

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

TOLD ME THEY DON"T NEED MY BUSINESS AND TREATED ME THAT WAY - yokennyr

Called the service department to order a replacement key fob for my Corvette. I asked the service manager that I spoke with, to contact my insurance person because they were going to pay for it. He told me he was too busy to call them. After a few minutes, I finally said to him " I guess your just too busy for my business, so I guess I'll take it elsewhere". He said, fine. I called back a few minutes later and I asked for the dealership manager, and was given one of owners...Fellers. I told him that I thought he might like to know that business was being turned away because service was too busy. He said that he wasn't too busy to make the call and that he would call me back. He left a message on my phone a few hours later asking that I call him back. I did twice, but didn't get him so I left two messages. That was a month ago, and I have yet to hear back from him. I guess they are too busy and don't need anymore business. So I would recommend taking your business elsewhere. I did, and had the matter settled thru another dealership in 3 days time. Fellers Chevrolet lost my current and future business. Too bad since I just moved to the area and was hoping for a good local chevy dealership.

What a great staff! - Chevygirl

What a great staff! You feel comfortable and at home. Staff goes out of their way to make your experience great!

Nice and clean dealership. Very nice people to deal... - Rose

Nice and clean dealership. Very nice people to deal with.. We couldn’t ask for a better place to do business. We have purchased vehicles from them and we were treated excellent .

If I could rate it lower I would. - sstaylor

If I could rate it lower I would. Service dept. only wants to sell filters not the real problems. I bought a new vehicle and took it in for service each time it was needed. I had my tires rotated every 5 thousand miles. You can't see the inside tread of my tires unless you lay on the ground. at 25,000 miles, they rotated my tires and tried to sell me filters. at 28,000 miles, on I81 in Christiansburg, I had 2 tires blow out. The Toyota dealer there couldn't help me until the next afternoon. Thankfully the Firestone dealer there was willing to help. He showed me the tires and all 4 tires were down to the cord on the inside tread. I had to purchase 4 tires and then had approximately $2,000 in other damages. You can't tell me they didn't know I needed new tires when they rotated them just 3000 miles before.

Not good about following up on recalls or parts. - Aldermans4

Not good about following up on recalls or parts. They also won’t take you for your appt if you are late but yet they will promise my vehicle back to me and then not meet their own deadline and then keep my vehicle. Seems like a double standard to me and my time is just as valuable as their time. However, they are very nice to deal with.

I had a problem with my door lock. Cindy went above and... - mimiberberich

I had a problem with my door lock. Cindy went above and beyond for me to have the problem taken care of. She is AWESOME!

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

Too Bad You Cannot Rate Negative Stars - jrembrey

I am writing to express the poor service I received when I had my 2015 Chevrolet Silverado's DEF system serviced for the 3rd time in February. I had originally purchased the vehicle brand new and the first time the DEF system failed and left me broke down was 1 month after purchase. JE Chevrolet charged me a thousand dollars to fix it and the fix lasted about 2 years. The 2nd time the vehicle left my stranded, I was lucky to have been out of town so an Eastern Shore dealership (Midway Chevrolet) replaced the system free of charge under warranty. The 3rd time my vehicle broke down in the 4 short years I'd owned it, I had the misfortune of being back in Front Royal. Not only was it supposed to have cost 800 dollars and ended up being 5 THOUSAND, but they also had my truck for almost a month. GM would not cover the cost of this repeated problem because John Evans determined that the tank was contaminated by an outside source (which I think is completely impossible and a lie) and therefore, it was an insurance claim and not a warranty claim. I seriously doubted this "vandalism theory" because I park my truck in the yard with my two large dogs and right in the frame of two security cameras. Obviously the vehicle is simply a lemon, but following his personal advice, I filed the insurance claim. It has been well over a month and my insurance company is still begging for the evidence of my tank being contaminated from old John Evans himself, but it seems that after they took my 5k, they forgot the fact that they told me to file a claim and they no longer have the evidence to prove to my insurance company that my tank was contaminated as they stated. Or is it because they lied in the first place and just billed me 5k for nothing. We will never know. One thing I do know, I will never go to this place again and strongly urge you not to deal with them either. In addition to being completely lied to and ripped off, I had to deal with a rather unprofessional employee named Sarah in the service department. She kept on interrupting me, was very rude, and offered no real solution to my problem. In the end, after fighting with the incompetent Sarah for well over a month, I am out 5 THOUSAND dollars. If you truly value good service, I highly suggest you go elsewhere. Don't let this old man take 5 THOUSAND of your hard-earned money to fund a bigger mansion like my money did. Regretfully,

Simple service on my car. - Anonymous

Simple service on my car. They provided Quality service. They were a very Friendly, helpful team.

Was pleased they went out of their way to fit me in when - kjl24343

Was pleased they went out of their way to fit me in when the service department was booked up for several days. Was not pleased with the amount charged for replacing corroded wire and terminal to the ABS system. $489.00.

My car intermittently doesn’t start after 2,000$ of work - Victurk12

My car intermittently doesn’t start after 2,000$ of work done still same issue …. Ken Houtz fixed the problem, thank you!