973 Virginia Used Car Service Centers

Always makes appointment fast,gets done what is promised - linda whitlock

Always makes appointment fast,gets done what is promised and explains the process.Makes your waiting time comfortable and comes to find you when your car is done .Always enjoy my Subaru visits.

Despite a mix up on the day of the appointment, they - rigman1

Despite a mix up on the day of the appointment, they worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteous, friendly and knowledgeable. I appreciated the attention to detail he provided. The Service Manager also came and introduced himself and explained the results of the extra service I had requested, which was greatly appreciated.

I had a great and excellent service from Mr. - Jez

I had a great and excellent service from Mr. Roger Hodges in my first visit. I have little knowledge about cars and so he made sure i understood well on what he needs to do in my car by explaining it thoroughly. I probably go back in there.

Super accommodating and efficient. - mr.bernard2910

Super accommodating and efficient. Thanks for the great service! They finished everything earlier than expected.

Tom Gallimore serviced my vehicle yesterday. - Daisybd2008

Tom Gallimore serviced my vehicle yesterday. He was so courteous, helpful and very knowledgeable. He was great. Thank you, Tom.

Service was great in and out in no time. - 48entee

Service was great in and out in no time.. no problem at all. Everyone nice and polite.

Great customer service I would recommend this dealership - Carolyn Stovall

Great customer service I would recommend this dealership to other people I know Work done in a timely manner

I’m very pleased with the service and the service - Edna_23112@yahoo.com

I’m very pleased with the service and the service provided. Matt and the staff have gone above and beyond to keep me happy

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

All ways professional and polite. - marionmcmackle

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful

Avoid taking your car for repairs or servicing at - Elionels13

Avoid taking your car for repairs or servicing at https://www.facebook.com/CrossroadsFordPrinceGeorge My Ford vehicle was with them for nearly three weeks, and they assured me it was fixed. However, let me share what transpired. They initially claimed that the battery was draining due to a faulty gear switch selector, then they said the radio was not the original one, so they ordered a faceplate and replaced the gear selector. They charged me $1500, stating it was fixed. During the time they had my car, the service manager defended the mechanic, who was so disrespectful that he told me if I knew so much, I should fix it myself. Instead of addressing the issue, they added a power shut-off switch in the trunk. A few weeks later, I received a call saying my car was fixed. Neither the service manager nor the dealer manager, Mr. Will, from both dealerships in Prince George, ever contacted me. The next day, after getting my vehicle back, I called to inform them that it was still not fixed and needed proper repairs. They called me and begged me in person to change my online review. I never received a call offering to fix it correctly if I brought it back. I decided to take my car to a different shop, where they showed me the parts the dealer claimed to have replaced. The selector switch knob was corroded with white water stains from years of neglect. In short, they lied about fixing my car; the mechanic never even touched it. I have all the old parts from the new shop, and now my car will be professionally repaired with genuine new parts. They charged me a fortune without fixing anything. I repeatedly asked to see all the replaced parts, but they ignored my requests. However, when it came time to pay, they were quick to respond and even begged me not to make this public. I have filed a complaint with the BBB and demand a full refund, plus the money I spent to have it fixed by a qualified mechanic. Just remember, Ford, just because someone knows how to change oil and spark plugs doesn’t mean they are a true mechanic. I will continue to share my experience online and... you need to apologize for the mechanic behaviour and refund money plus the 3800 extra i had to come up to fix it by a profesional and all after market parts was remove by the new shop,

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

Excellent repair service! - dweledd

Excellent repair service! Like the fact that they're open later hours than most shops.

Employees are knowledgeable and friendly. - Terry

Employees are knowledgeable and friendly..waiting area is clean and coffee and snacks are provided.

They are so friendly and are very attentive to their - kimsmith337

They are so friendly and are very attentive to their customers. They remember who you are.

I can't say enough good things about this dealership. - T-Gutie

I can't say enough good things about this dealership. Every time we go, they take care of us. Top-rank Sales, exceptional Service Technicians, and competitive financing! Special shout out to Tim and Quantae for getting us a great deal on a new car!

I have been happy with Ken Orr in service he's very - Judyjen59

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

Great people to work with! - Telstartek25

Great people to work with! Thank you to all the service staff! Have a great day.

Had my vehicle in recently for state inspection and Ryan - chitovf

Had my vehicle in recently for state inspection and Ryan was great, very thorough and honest. Keep up the excellent service.

Service advisor was very professional and provided - josephnjr73

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.

Its a "Great" place to do all your auto needs. - Wanda

Its a "Great" place to do all your auto needs. Fantastic place to purchase your vehicle.

This is the first time I used sheehy. - Lou

This is the first time I used sheehy. Ford with my escape. They git the job done right. Th a nks fir the service. Lou

Very professional Honda dealership, Staff is very nice to - Cheryl Bethel

Very professional Honda dealership, Staff is very nice to customers and will help in anyway

To Subaru Corporate Customer Relations, I am writing to - Shulda Bouta RAV4

To Subaru Corporate Customer Relations, I am writing to formally report a serious breach of safety protocol and customer ethics by one of your dealerships, following my recent service experience with my 2024 Subaru Forester Touring. As a former fighter jet technician, I am trained to detect mechanical oversights that pose safety risks. During a routine tire rotation RK SUBARU dealership failed to adjust tire pressures to match the Forester Touring’s manufacturer specifications, where the front PSI is higher than the rear. This oversight violates standard safety practices across the automotive industry, including Subaru’s own guidelines. Driving off the lot with improperly balanced tire pressure is not just negligent, it’s dangerous. After submitting feedback via Subaru Corporate’s anonymous survey, I received an unsolicited voicemail from a dealership employee stating, “Sorry I missed your call, maybe we can talk on Monday.” I had not contacted the dealership. This was a clear attempt to identify the source of the anonymous complaint, an act that I consider customer harassment. Furthermore, the dealership continues to conduct in-house service surveys that require customer signatures, despite Subaru’s policy prohibiting such practices. These surveys are presented before the customer has had a chance to verify the quality of service, effectively coercing premature approval and shielding the dealership from accountability. This pattern of behavior, technical negligence, retaliatory tactics, and disregard for corporate policy, undermines Subaru’s reputation for safety and integrity. I am requesting the following actions: 1. A formal investigation into the dealership’s service practices and survey procedures. 2. Assurance that retaliatory behavior toward customers who submit feedback will not be tolerated. 3. Confirmation that tire pressure protocols are being reinforced across service departments. I expect a prompt and thorough email response. They won't don't do nothing. Subaru is all out of love. RAV4 would annihilate them if Toyota would just have the side view mirrors adjust with the memory seats, instead of just the seats. Oh and 2 hours for scheduled "express oil change/tire rotation!

Saturdays service was good Gwendolyn kept me informed and - dy

Saturdays service was good Gwendolyn kept me informed and updated me on the status of my truck

Fast and friendly service. - Naenae

Fast and friendly service. I have purchased three cars from this dealership and always pleased.

Today I visited Pohanka Lexus for both annual inspection - Sultan of Lansdowne

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176