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Tricia, Dave and Mark are an unbeatable team at Korum.... - Slink
Tricia, Dave and Mark are an unbeatable team at Korum. This is not my first time buying a car from these folks. But I can say that they stepped up to the plate and made my experience very emotional and satisfying. These folks, Sales Mgr. Mark, Tricia my saleslady and Dave the Finance Officer all had a deep and sincere understanding for giving the customer their full attention and consideration in the buying arena. They gave me the best deal I could have ever hoped for and I will never forget that day. I bought a 2020 Ford Escape and left that dealership walking on air. I can't thank each one of them enough for the greatest experience I have had in my entire life as a customer in the market for a new car. They are the best team and without a doubt nobody could have done better. Thank you all again for making me feel special. :)
Top Reviewed Specialists At This Dealership
Went in to purchase a inexpensive car to just go back and... - Unlucky4u
Went in to purchase a inexpensive car to just go back and forth to work. Nothing to fancy. Told Tracy several times that the two auto loans were recently paid off. Banks either denied or came back with high terms. Why because I had $45k in car loans. When I questioned why they ran it wrong 21 times? Well I am not finance. I didn't know and my favored " we can't correct the past." Dang i knew better. Pat Armstrong messed us up 3 times before this issue. Guess local ford dealership just isn't worth keep giving chance to. Very disappointed
I have dealt with Bowen Scarff for many years and they... - Dpickard
I have dealt with Bowen Scarff for many years and they are always professional, courteous, and efficient. Their sales team does a great job and they don't waste your time. I would give them high recommendation if your in the market for a new car or truck.
We had a wonderful experience working with Harris Ford... - d
We had a wonderful experience working with Harris Ford Lincoln buying a used 2019 Hyundai Elantra. James was helpful in answering questions and providing information so we could make an informed decision.
We have purchased several vehicles from Columbia Ford -... - forks.dad
We have purchased several vehicles from Columbia Ford - when it came time for a truck purchase, it was our good fortune to have the help of Matt. Quick to answer all our questions, and after a test drive, we were sold - on the truck and the price. Fair value and decent expectations. We left with a new F150 XLT that continues to meet our needs and put smiles on our faces.
Always a easy place to work with. - autojosh72
I’ve bought several new trucks from price along with placing a deposit on the new 2021 Ford Bronco. Mark, Garrett and the rest of the staff make it an easy experience.
Excellent service and friendly, knowledgeable sales represen - Rebecca and Shane
We highly recommend James Triggs at Harnish in Puyallup to anyone. James is extremely knowledgeable about the vehicles he sells. He knew what we wanted and didn't want in a car, with so many options out there we just didn't know exactly to get the best vehicle that fit our needs and budget. James knew exactly how to get us what we were looking for. It was refreshing to come to a dealership and have someone listen to us. We also got a tour of the dealership and were well informed about the service department. We were treated with integrity and honesty. James worked really hard in getting us into the best car to fit our needs and budget as well as the best deal. We highly recommend James Triggs and Harnish in Puyallup!
Very nice experince - Darla.miller6
We walked in , Rockie walked up to us and asked if we had been help and we said no, but they were having a very busy day. He took us in out of the rain and introduced us to Marcus Jones. They were all very pleasant and made you feel very relaxed . Everything thing really easy. Alan explains everything to you about the sale and was very Pleasants as well to talk with,
2015 F350 PSD in service dept for no a/c, traction... - 23 skidoo
2015 F350 PSD in service dept for no a/c, traction control light & back up camera. A/c repair covered by dealer warranty with truck purchase. I’m a retired USN aircraft mech, & understand intermittent gripes can be problematic if the gripe is not present during diagnostic test. Such was the situation for the intermittent gripes. However, a/c repairs were thoroughly rectified, additionally, I requested the interior to be detailed - which is not a normal service request. I’m very pleased with the service rep communications and detailing results. Would not hesitate to use their services.
BEST car purchase experience:• trade in quote• test... - Bob & Steph
BEST car purchase experience:
• trade in quote
• test drive
• team work all around
• in and out in a little over 2 hours
• HIGHLY recommended dealership
Car Buying Made Easy @ Rich Hartman's Five Star Ford Lincoln - S. Warner
Phenomenal, exceptional, awesome, helpful, painless and easy aren't words you would normally hear when describing a dealer experience but trust me my sales team at Rich Hartman's Five Star Dealerships in Aberdeen, Washington were that and more.
I was looking for a 2018 Lincoln Navigator to replace our old minivan (something nice for my wife to drive) and came across a very well-equipped low mile Navigator at Five Star Fold Lincoln. I figured I'd just call them and see what the details were on the SUV. I call and started up a conversation with Pat Noll at the dealership and just chatted about the SUV, why it was leased for only a year (owners’ daily driver) and other pertinent information. Pat was open and answered all my questions without trying what I call the dealer conversation (monthly payment, etc.). I finally got to the point and told Pat what I was willing to pay for the Navigator, he didn't seem phased and simply let me know that he'd call the dealership owner and ask if he would accept my offer, simple as that. About an hour later I get a call from Pat, and he lets me know that we have a deal (remember the easy word above).
So, we go through the normal conversation about a car deal. I tell him I'm going to finance through my own bank, once again; no, “well you should finance through us;” he simply asks what interest rate I was getting, tells me he probably can't match that and proceeds to getting everything handled. At this point he needs to hand me over to one of the financial managers and I think, uh oh, here we go.
I get handed over to Bud Erickson and all my fears are alleviated very quickly. Pat has briefed Bud on the car, the financial information and the agreed deal. Bud runs me through the numbers, doesn't even try to up-sell me on anything and emails me a contract with nothing more on it than Five Star's standard document fee (clearly documented on their website) and a trip permit fee to drive the SUV back from Washington to California.
Pickup day comes; the dealership sends a driver to pick me and my wife up from the airport. We get to the dealership and within an hour we're on the SUV driving around doing some sightseeing in Seattle.
I could go on forever but I want to be really clear! I can't reiterate how great Rich Hartman's Five Star Dealerships, Pat Noll and Bud Erickson were to buy a car from. I wouldn't hesitate to recommend this dealership and their sales team to anyone, which is why I'm writing this review. Everything was seamless from start to finish. You can't go wrong trusting these guys.
On a quick side note, I didn't even look at the SUV before I purchased it. I know it sounds stupid, but the number of pictures that they provided to me and the description provided the sight picture I needed. The Navigator exceeded my expectations when I picked it up. They even included new floor mats while leaving the older, almost new ones in the SUV, new wireless headphones and a myriad of perks I was surprised at.
Don't be afraid to call Pat or Bud if you're in the market for a new or used car, you can't go wrong with these salesmen or Rich Hartman's Five Star Dealerships!
I purchased a vehicle from these guys last month. The... - Darren
I purchased a vehicle from these guys last month. The salesman was a consummate professional but my satisfaction ended there. in the past month I have a few small problems with the car and I have to say that contacting a human being there is virtually impossible due to the extremely bad phone menu system. It literally does not work at all. Making selections offered by the menu only sends you back to the point you started and you can never make contact with anyone there to get service or even ask a simple questinon. Eventually you will get the option for a call back. Selection that gives you the option for a call back, again, over and over and over. Tried to get a call back 5 times, not once did I get a call back that day nor the next day. Went into the dealership to finally get answers about how/when to get my plates, registration and title and also to give inform them of the complete lack of ability to contact them by phone and one of the people, a nice looking older gentleman LAUGHED AT ME. HE LAUGHED AT HIS CUSTOMER'S complete frustration regarding the phone menu. It was all I could to not to punch him in the face after literally making dozens of attempts and waiting for hours and days to ask questions and schedule service (which in my opinion should have been performed before selling me the car in the first place), AND GIVE THEM MONEY! I have attempted to express my frustration numerous times in various ways and when I drive over to get answers THEY LAUGH AT ME.
NEVER AGAIN AUTONATION FORD. NEVER AGAIN. They have made it glaringly obvious and demonstrated without any doubt whatsoever that they have ZERO interest in doing business with me. I find it astound that they don't want my money. Seems to me that that's what they're in business for but apparently not.
I will drive 50 miles to another dealership if I have to but I am not going to waste a second more of my time trying to give them my business in the future. Not going to happen. I'm done with them. Extremely disappointed and frustrated.
AutoNation Ford of Bellevue if you're reading this, you've got to fix your ridiculously non-functioning phone menu system. You're losing customers, you're losing business, and you're losing revenue. Fix it.
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.