Genuine Lincoln customer service - Gallupnative
Over the 30 plus years together we have had a virtual fleet of Ford, Lincoln and Mercury vehicles. With that fleet comes associations with dealers. Most dealers will be “friendly” until the sale has completed and then they send you on your merry way. This has been our second Lincoln Navigator that we have bought from Korum and from now on this will be the only dealer that we will work with. Freddy went above and beyond to accommodate us on our purchases. Sure there are Ford dealers out there that sell Lincoln’s but Korum and Freddy know that this is a Lincoln dealer We have been treated with respect and genuine customer service.
Top Reviewed Specialists At This Dealership
Very good - Nancy
Very good pretty quick and not stressful at all. Wish I had more of a choice was offered two cars only. Would go back if I needed to
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Great buying experience - moms car
I HATE trying to buy a car, but our salesman, James Triggs, made the whole experience easy and found me a GREAT car The whole process was stress free and I LOVE my "new" car-Thank you!!!
Price Ford-Rob White-Very happy with the service and sale - Bob J
We are very happy to report that Rob White at Price Ford was exactly the sales person we needed him to be. He was respectful of our wishes and courteous in our time line to purchase a vehicle, He showed he was knowledgeable about the vehicles and a pleasant person all around. He worked with Chris to satisfy us in our purchase price.
We purchased a new F150 and for the second time in my life I feel satisfied that I got a great vehicle at a great price. He was willing to work for every reasonable thing that we asked for. Rob really made our experience a happy time and he will be our sales person as long as he is there.
Great Sales Staff - Seahawks12
Our sales person was Darren Archer and he was great to work with and we got great truck from them.They get a big thumbs up for there excellent salesmanship.I would send m friends there way if they are looking for a car
GREAT CUSTOMER SERVICE!! - Justin
The folks at Columbia Ford could not have been nicer and friendly! They were honest, kind, and very fast in processing our new vehicle purchase. They explained all of the car's features and took great care in making sure we felt very comfortable with our decision without any pressure whatsoever! Thank you for a wonderful car buying experience!!
Great Sales Service - pscianna
I live in Southwestern Utah but summer on my boat in the PNW with Bellingham, WA as my summer port. In the past I have had great mechanical service for my 2001 F350. that I travel up to Washington state in. Recently I asked Interenet Sales Scotty Kerbein to help me locate a very specifically equipped F350 Powerstroke, 4x4 dually just before going home. Scotty amazingly located said vehicle and we negotiated a satisfactory purchase price. Unfortuatley the vehicle was located remotely and was sold out from under us but undaunted Scotty found and referred me to a dealer that had the same exact vehicle only 300 miles from me not the 1300 miles I would have had to travel to pickup at Diehl Ford. Kudos to you Scotty as I am enjoying my new F350 equipped to my exact specifications.
Bait and switch ethically challenged dealership! - underwood37
Contacted the dealership through the website and received a quote for a 2018 Lincoln navigator for $87,400. When I took my wife to test drive it with the salesman that contacted us we were told that the cost of the vehicle was actually over $94K and the internet quote was wrong! Great bait and switch. DON'T go to this Dealership expecting anything close to ethical decisions or service!
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Painful buying experience - greencityinc
I would not recommend this dealer. I bought a Ford 150 super crew. The dealer had lots of trucks on the lot. I found a truck I wanted to purchase and that's where it got painful. Brent was our sales person. He was very friendly and helpful. Although as I was working on price with incentives I felt he wasnt being honest. Im not sure if it was him or the manager because he keep leaving the room. He came back with price and numbers on paper. Of course the incentives weren't on the deal. I had to press the issue. This happened three times with different scenarios. Finally agreed to price then the real pain came in the finance office. They want to charge me 10 % interest- really with a credit score of 840. I decided to just pay cash and stop the pain. Then they told me they found a better rate from ford for 7.6 something. Still painful but I decided to sign. Then they talked me into financing and telling me it would not cost anything if I paid off in the month (no fees or any costs) I ask them three times and same answer no extra cost. I agreed and signed (but had pit in stomach). Yesterday I call Ford credit cuz I just didn't feel good about the deal. They informed me that indeed I was paying interest daily. Yikes for 9 days it cost 115.00 interest. This was the best 115.00 spent to never deal with the dealer again. I am on my way to another dealer to buy 3 more trucks today which I inform the sales person at Bowen I was interested in. Seriously you'd think they would bend over backwards to get that business but instead treated us like we were uninformed and could do what they wanted. I wanted to buy local but have to go farther to get treated better. Just for the record we are commercial landscapers and always need truck at different sizes !!!!!
STAY AWAY!!! - Steve Ruhl
DO NOT GO NEAR THIS DEALERSHIP!! THEY ARE THE WORST AT TAKING CARE OF THE CUSTOMER! SALES CAN'T COMMUNICATE WITH THE SERVICE DEPT. AND THE SERVICE DEPT. CAN'T COMMUNICATE WITH THE SALES DEPT. THEY WON'T GO THE EXTRA MILE. THEY WILL TELL YOU WHAT YOU WANT TO HEAR JUST TO GET YOU IN THE DOOR. ONCE AGAIN, STAY AWAY!!!!
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.