Friendly and professional - K1k2k3k4
Excellent facility and knowledgeable people, in all positions, made our car buying experience a pleasure. I liked the selection of the cars on the lot as well. Clean showroom.
Top Reviewed Specialists At This Dealership
Out Standing - The Edge
I gave the rating a 5 star because of the unpressured atmosphere I came in to see about getting into something a little more up dated not that my 2014 EDGE is out dated but just was looking to see what was on the lot long story short waked away with a 2015 LINCOLN MKT since we are return customers we were treated like we were old friends
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Great buying experience - moms car
I HATE trying to buy a car, but our salesman, James Triggs, made the whole experience easy and found me a GREAT car The whole process was stress free and I LOVE my "new" car-Thank you!!!
Great Buying Expetience - Benzgal
I went to Price Ford Lincoln to look for a used Ford Escape Titanium. Just having moved here from Las Vegas 3 months ago, I was used to being accosted by numerous sales people as soon as I set foot on a car lot. This was quite a different experience. I was looking st a car on the lot when a salesman named Tim came over and asked if I needed some help. I told him I was interested in buying a used Escape and he replied that he had one I could look at. I really expected pressure to buy a new vehicle but there was none. He brought the car up, I looked at it and said I would think about it. He said he had another car I might be interested in at which point he brought up a Mercedes GLK. After driving both cars I was sold on the Mercedes. I told him I would think about it and let him no tomorrow. I expected to be pressured into making a decision but again there was no pressure. I called later that day with several questions all of which he answered. I went up the next day and bought the Mercedes and the whole process including financing took about an hour. It was the easiest car buying experience I’ve had. Everyone was friendly, professional and efficient. I would definitely recommend Price Ford Lincoln and Tim Zimmer to anyone looking to purchase a vehicle.
Great Sales Staff - Seahawks12
Our sales person was Darren Archer and he was great to work with and we got great truck from them.They get a big thumbs up for there excellent salesmanship.I would send m friends there way if they are looking for a car
Loving my f150 - Thanks Scotty and Company - DWS
Nothing but good things to say here. It was all good from start to finish. The guy I dealt with was helpful and responsive to all my questions. My one small issue post-purchase was addressed quickly and perfectly.
Thanks much. Look forward to years of great service DWS
Lies, disrespect and threats - Nothappy230
Purchased car in 2015, each year it has needed the same major repair of the clutch. Was done under warranty twice, but less than a year after the last replacement the clutch went out again . Troy Goss service managr initially refused to warranty the work done, then lied about warranty procedures, then after he agreed to warranty the work goes back on his words and says it will be $1800 not covered. He then threatened to tow our car out to the street when we questioned and complained . By far the worst customer service ever . We have a claim open with Ford against them, and filed a complaint with the bbb. Buyer beware.
Awesome, honest with integrity car dealership - Kandsteve
Tom Helms was a great salesman. He did not pressure us and was honest in all transactions. I would defiantly refer friends to buy here.
F150 XLT Super Crew - Ken
I was impressed with the selection of Super Crews available at Bowen Scarff. I worked with Ron Olson and told him what options I was looking for. It was freezing cold with high winds that day. He searched several vehicles to ensure the options I was looking for were available. He found some different color choices and I was able to select exactly what I was looking for. The purchase was friendly and painless.
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.
STAY AWAY!!! - Steve Ruhl
DO NOT GO NEAR THIS DEALERSHIP!! THEY ARE THE WORST AT TAKING CARE OF THE CUSTOMER! SALES CAN'T COMMUNICATE WITH THE SERVICE DEPT. AND THE SERVICE DEPT. CAN'T COMMUNICATE WITH THE SALES DEPT. THEY WON'T GO THE EXTRA MILE. THEY WILL TELL YOU WHAT YOU WANT TO HEAR JUST TO GET YOU IN THE DOOR. ONCE AGAIN, STAY AWAY!!!!