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I like the new service staff personnel a lot better then... - waynedorcas1
I like the new service staff personnel a lot better then the old personnel. They are more helpful to explain to me what my problem was.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
I decided to wait about 2 months to see if things would... - Rich K
I decided to wait about 2 months to see if things would have improved but it has not. I write this with upmost sadness because I love Korum Hyundai but cannot understand how the same company, Korum Ford, could have fallen so short.
Let me preface this by saying that we have purchased 3 cars and went in last week to purchase another car from the Hyundai side in the past 2 years. You would think that with us being loyal customers that their would be some sort of loyalty back. We purchased a 2021 Ford Ranger for my father in law and the process leading up to it was a bit shaky. We have visited several times but it seemed that the sales people here were not really interested in doing business with us. I should have taken this as the first red flag and gone elsewhere but because my experience with Korum Hyundai was positive, I decided to give it another change. I reached out to the Hyundai Management team to help me get a Ford. The Sales Manager from Hyundai ended up walking over to the Ford side and spoke with Mark Archer to get the ball rolling and then was transferred over to Trisha Rice. The initial service from Mark and Trisha was great until the day we took delivery of the truck. We noticed on the day of pickup that the trim around the two passenger doors had begun falling off. After looking at other Rangers on the lot, Mark had documented this and advised us he would have this addressed asap for us. Several weeks went by and we heard nothing. I began reaching out to Trisha via text and email and was provided someone's name who was irrelevant to this issue. I began reaching out on a weekly basis to not only Trisha but to Mark and the Service team and received NO RESPONSE. Several weeks later I corresponded emails with the General Manager Jeff Beaty who advised that Trisha and Mark would address my concerns with the "highest priorities". I have received no communication from them. During my phone call correspondence I ended up reaching the Service Manager who advised me that he would attempt to remedy the situation after speaking with Jeff. I don't recall his name as I write this review but I was told that after his research this molding was suppose to be ordered the day of purchase (June 12TH I believe) but it had not been ordered. I asked him if all this was documented, why are we in mid July and nothing had been done? He didn't have an answer. It is now August 12TH and since that conversation I have yet to hear from him even after he had promised to keep me updated. I understand that COVID had impacted suppliers all across the world but what does COVID have to do with me keep me updated? Is emailing me or calling me with a periodic that much of a liability ?
Long story short is that I will never do business with this Ford dealership again and cannot understand how Korum could treat a customer like this. In my opinion it seemed that they were more interested in completing a sale and getting rid of us then maintaining this relationship. Another frustration point was that this vehicle had to be delivered to OKC and this information was provided to them multiple times. I asked for all of this to be remedied before then but as I stated before, they didn't seem to care. To wrap this entire situation up, the air conditioner broke in the truck with only 120 miles on it. I will probably get a response from them because people will have seen this experience but I doubt anything will happen. The line I will probably get is "the vehicle is in Oklahoma, there is nothing we can do. Bring it to the local dealership there". Well that's not the point, the point was to have this fixed prior. Another recommendation, stop forcing us to download apps and rate you 5 Stars when Ford sends the review email requests. It is very obvious and borderline disrespectful to the extent Trisha and Mark kept asking us to fill this out with all positive marks.
Ron Olson was an outstanding sales rep. Extremely... - Toyotabuyer
Ron Olson was an outstanding sales rep. Extremely knowledgeable and took the time to explain how everything on the vehicle worked. Didn't try to pressure us into getting something that we didn't want or upgrades that weren't wanted either.
So let me tell you a little something about Pat Armstrong... - gjsteele
So let me tell you a little something about Pat Armstrong Ford. They sold my daughter a lemon. She bought a 2003 Ford Focus from them 4 months ago and the engine is now toast. The car had less than 100k miles on it when she bought it. She used the insurance money from her other car, which was totaled while it was parked, to buy this piece of crap. Now she has no car and no money for a car. They offered no help and showed no remorse towards the fact they sold her a car they knew was garbage. They even let it slip out, after the fact, that it was a "Mechanics Special" when it was NEVER advertised as such. They thought they were being nice, and trying to help her out, when they tried to sell her a car with a $350/mo payment. She paid just under $4k for the Focus. Just another dealership full of lying xxxxxxx. The service department guys were cool though.
Everyone was very helpful. Keeping me informed of... - Mgflaten
Everyone was very helpful. Keeping me informed of progress. They were an hour late getting started. I think they over book but I would use them again
This location is a disgrace to the supposed... - isaac.fox
This location is a disgrace to the supposed professionalism they claim and advertise for themselves. They have been anything but professional. I have a company vehicle I had work done, and had to have another part ordered. They said they would do so and call me back when the part arrived. This part was critical and was relevant to the fundamental operation of my vehicle. However, they did not call me back at all. In fact I called them four times over the course of four weeks and was never able to get in touch with the technician I had been assigned. Emails notifying that technician to call me back were sent during the first two phone calls, and eventually, on the third phone call, another email was also sent to the supervisor, but even then--no call back or update of any kind.
I finally made enough bluster that I was able to get through to some kind of supervisor on the fourth phone call--THREE WEEKS later. From him I was able to get in touch with the technician that had been assigned to me. The tech told me that he was sorry that he had forgotten to call me back. For three weeks. At a FORD DEALERSHIP. Not some local Jack who's doing mechanical work out of his garage, but the professional, official Ford dealership, just "forgot" to call me back because they were busy.
Whatever, right? People make mistakes. Okay, I said, well, can we get this done now? Yes, they can, they tell me. We schedule it for the following week. Well, on the DAY OF my appointment, early that morning, when I am just about out the door to go take my vehicle in, after I have made sure I cleared my whole day of calls (because I cannot work without my truck and all the equipment I have in it), that same Tech tells me he needs to reschedule me AGAIN. For the FOLLOWING week.
So, needless to say, I said no. I said I will take my business elsewhere. Then, he says I can do what I want but my company is still going to be charged for a restocking fee because they ordered the part. Utterly unprofessional, unethical, and just plain wrong. They broke their word, were either incompetent or irresponsible, and proved themselves to be unworthy of their high-minded advertisements.
Go elsewhere, to those who will actually follow through and do what they say they will do.
Absolutely the worst dealership,communicated with 5... - mark.mikk
Absolutely the worst dealership,communicated with 5 people with no one calling me back to explain what happened,which is this.
Columbia Auto Center
Sun, Dec 27, 2020 told someone would be in contact soon
5 emails back and replied to then no contact so i initiated again on 12/30
in between recieved call from customer service they said sales willbe contacting you as soon as possible
12/30 recieved from Colleen Roberts -The sales team has received your information and should be getting in contact with you at their earliest convenience. I know they are looking forward to working a deal with you. Thank you for giving us the opportunity to earn your business.
Received no reply,on 1/3/21 I got on there website and messaged I will buy this truck
got reply from Kahlee saying now my salesperson
This was sunday told Kahlee I would be there tuesday with cash for asked for price was told,sounds good.asked for extras over quoted price was told 350$ for paperwork said fine see you tuesday.
1/4 Monday asked about availability of trip permits,Columbia ford had none,Kelso was closest place to get one.After research I found a place to by trip permits 7 blocks from dealership.
Fine said I would be there tomorrow between 10 and noon, will call with eta when on road,got reply sounds good.
1/5 9:01 AM sent on way eta noon. Got Reply from Kahlee,Awesome drive safe
1/5 11:10 AM received from kahlee,hello just wanted to update you someone just came in and paid cash for the truck.I replied are you serious,kahlee responds unfortunately yes.
Called to talk to management around 5:30 no management available was talking to salesperson (male) explained serious grievences was told management would be calling next day never got a response.
BEST car purchase experience:• trade in quote• test... - Bob & Steph
BEST car purchase experience:
• trade in quote
• test drive
• team work all around
• in and out in a little over 2 hours
• HIGHLY recommended dealership
Came in asking to look for cars in my price range. The... - Jackiecjohnson2014
Came in asking to look for cars in my price range. The Staff was friendly, professional and straightforward with information. Best car buying experience!
Shout out to Shane he helped me stay in mybudget down to the dollar and the office team. No pressure to buy with financing. Found a vehicle to fit my family and budget!
I had concerns on the way out and was assured no problem- if anything come back. Felt the team took care of us and wanted to encourage the business to stay local and on the harbor. The best part of stopping in was the service I recommend check out what the team has to offer :)
Excellent service and friendly, knowledgeable sales represen - Rebecca and Shane
We highly recommend James Triggs at Harnish in Puyallup to anyone. James is extremely knowledgeable about the vehicles he sells. He knew what we wanted and didn't want in a car, with so many options out there we just didn't know exactly to get the best vehicle that fit our needs and budget. James knew exactly how to get us what we were looking for. It was refreshing to come to a dealership and have someone listen to us. We also got a tour of the dealership and were well informed about the service department. We were treated with integrity and honesty. James worked really hard in getting us into the best car to fit our needs and budget as well as the best deal. We highly recommend James Triggs and Harnish in Puyallup!
We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50
We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.
I was disappointed, although not surprised, that the... - ghostrider
I was disappointed, although not surprised, that the salesman immediately got on the internet, went to kbb.com to get a wholesale value for my car. As you can imagine I was a bit disappointed that they didn’t seem to be overly anxious to make a deal on the car. The salesman did check the inventory at the several other stores they own, including Chevrolet and Ford, and told me there was nothing in my price range. He also went into another office and came back in a couple of minutes to tell me there was nothing available in my price range. So, when I got home I checked the KBB value of their car, a 2001 Dodge Ram 2500 diesel with 183,000 miles, and imagine my surprise that retail value from a dealer is routinely $11,846 versus their asking price of $19,888, and a trade-in value of $6,788. Apparently, they feel that a profit of over $12,000 is necessary to stay in business. The salesman told me that the previous owner was a little old lady that they had to go pick up and drive her and the truck back to make the deal.
I guess what I expected, since I used to sell new and used cars in Boise, was an attempt on their part to try to work a deal. Given their attitude about my car I assume that the little old lady that owned the truck got less than $7,000 for the truck I looked at. My dealership would have tried to work something out, eating some of that negative equity in my vehicle, especially for a repeat customer. I know that this dealership worked very hard to make a deal on the MDX that they sold me in 2017.
If you don't mind outrageous markups and profit margins, then I guess they are about the same as any other dealer, but not worth the effort to drive more than a few blocks to look at their inventory. They are basically a rubber stamp of just about every dealer I've even tried to do business with. I was also unimpressed with the inventory they had on the lot. It seemed that the majority of the inventory is Mazda. It would suggest to me that there may be a problem with the Mazda line that is keeping people from buying them.
I purchased a 2013 Ford explore less than two weeks ago... - Monica.kees
I purchased a 2013 Ford explore less than two weeks ago the first issue I had my floorboard flooded due to the sunroof drains being clogged which they were kind enough to fix the second issue I am having is my passenger headlight is full of moisture which they refused to fix I paid a lot of money for this vehicle I am a single mom of two children I do not recommend going here I spoke to a local mechanic about my headlight he used to work for this dealership said this was an issue that he had there all the time that they wouldn’t fix things like this I should not have to put $750 in a vehicle that I just purchased for over 18,000. Don’t come here for any of your cars needs!!!!!!
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Bellingham Ford Lincoln
Body Shop Manager