Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Great service, very friendly - Ediddy77
The dealership did a great job working with us on getting the car we wanted ready to go as quickly as possible. They were friendly and very helpful.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great buying experience - golf3494
My wife and I came to this dealership with a bad taste in our mouth from a different experience at a different dealership closer to our home. To, was excellent and took the time my wife needed to make her decision on the perfect truck for our needs. Tom shoed here everything on the lot and made sure she was comfortable with the experience.
Overall Tom made this experience a truly a pleasurable one.
Nice Car, fair price. - Willie
Bought a 3011 E350 Cabriolet. Excellent condition for an 8 year old. Price was fair and trade in reasonable. I would recommend the dealer based on my experience.
Car Buying Made Easy @ Rich Hartman's Five Star Ford Lincoln - S. Warner
Phenomenal, exceptional, awesome, helpful, painless and easy aren't words you would normally hear when describing a dealer experience but trust me my sales team at Rich Hartman's Five Star Dealerships in Aberdeen, Washington were that and more.
I was looking for a 2018 Lincoln Navigator to replace our old minivan (something nice for my wife to drive) and came across a very well-equipped low mile Navigator at Five Star Fold Lincoln. I figured I'd just call them and see what the details were on the SUV. I call and started up a conversation with Pat Noll at the dealership and just chatted about the SUV, why it was leased for only a year (owners’ daily driver) and other pertinent information. Pat was open and answered all my questions without trying what I call the dealer conversation (monthly payment, etc.). I finally got to the point and told Pat what I was willing to pay for the Navigator, he didn't seem phased and simply let me know that he'd call the dealership owner and ask if he would accept my offer, simple as that. About an hour later I get a call from Pat, and he lets me know that we have a deal (remember the easy word above).
So, we go through the normal conversation about a car deal. I tell him I'm going to finance through my own bank, once again; no, “well you should finance through us;” he simply asks what interest rate I was getting, tells me he probably can't match that and proceeds to getting everything handled. At this point he needs to hand me over to one of the financial managers and I think, uh oh, here we go.
I get handed over to Bud Erickson and all my fears are alleviated very quickly. Pat has briefed Bud on the car, the financial information and the agreed deal. Bud runs me through the numbers, doesn't even try to up-sell me on anything and emails me a contract with nothing more on it than Five Star's standard document fee (clearly documented on their website) and a trip permit fee to drive the SUV back from Washington to California.
Pickup day comes; the dealership sends a driver to pick me and my wife up from the airport. We get to the dealership and within an hour we're on the SUV driving around doing some sightseeing in Seattle.
I could go on forever but I want to be really clear! I can't reiterate how great Rich Hartman's Five Star Dealerships, Pat Noll and Bud Erickson were to buy a car from. I wouldn't hesitate to recommend this dealership and their sales team to anyone, which is why I'm writing this review. Everything was seamless from start to finish. You can't go wrong trusting these guys.
On a quick side note, I didn't even look at the SUV before I purchased it. I know it sounds stupid, but the number of pictures that they provided to me and the description provided the sight picture I needed. The Navigator exceeded my expectations when I picked it up. They even included new floor mats while leaving the older, almost new ones in the SUV, new wireless headphones and a myriad of perks I was surprised at.
Don't be afraid to call Pat or Bud if you're in the market for a new or used car, you can't go wrong with these salesmen or Rich Hartman's Five Star Dealerships!
Dealership review - blablabla
Mike Porco was very helpful and patient with helping us make decisions. He offered alternatives and found the best possible financing options for us. We were happy with our service.
Price Ford-Rob White-Very happy with the service and sale - Bob J
We are very happy to report that Rob White at Price Ford was exactly the sales person we needed him to be. He was respectful of our wishes and courteous in our time line to purchase a vehicle, He showed he was knowledgeable about the vehicles and a pleasant person all around. He worked with Chris to satisfy us in our purchase price.
We purchased a new F150 and for the second time in my life I feel satisfied that I got a great vehicle at a great price. He was willing to work for every reasonable thing that we asked for. Rob really made our experience a happy time and he will be our sales person as long as he is there.
Caitlin was the best! - Jeff4397
Very nice, helpful, and easy to work with. Never had a car buying experience as good as this one. Will be coming to Bowen Scarff Ford for all my vehicles.
Great Sales Staff - Seahawks12
Our sales person was Darren Archer and he was great to work with and we got great truck from them.They get a big thumbs up for there excellent salesmanship.I would send m friends there way if they are looking for a car
Horrible Service Department - Ford17
I’m guessing the people that had such fantastic things to say about this location did not have to deal with the service department. I have never seen such a cluster in a service department. No customer service what so ever! We (my husband and I) called and left 6 yes 6 unanswered voicemails regarding our appointment then when I was in there I had to deal with Heather who totally lacks people skills and is unable to multitask answer the phone or anything that has to do with her job description she had to leave me standing 3 times to go ask easy questions I had and rude isn’t a big enough word. We told service upon arrival of having a recall and another issue fixed we also need oil changed and we were providing the oil and filter when it came time to pay she tried telling me we never told them we had a filter how she would know that is beyond me as she wasn’t the one I did tell and argued with me for a good 3 min that I didn’t notify them of our own filter when I most certainly did then she tried telling me I order a part 4 months ago that I never ordered and wanted me to pay for it I’m not even from Bellingham and was only here for work I had never been in there or called to make a order she couldn’t provide me with a phone number I would have used or anything and said it was placed under my name which isn’t even my last name that she had written down so there’s that for you. I finally figured it was a ploy to get me to buy the part they used to fix my tire when it was a warranty claim *side note I did not pay for it. Julian the general mgr finally came out to settle things for me bc it was such a mess and apologized and told me that they had just bought this dealership a week ago and had the lowest rating in the state but that he was changing that. My advice would be to replace Heather with a friendly smiling face that can perform the job at hand and not need to be walked thru it step by step it’s my money and time and I don’t like to waist either of them. It’s impossible to reach them by phone I even had them paged with no answer the day of my appointment yet you walk in there and there’s 3 people sitting by the phones. I had excellent service from parts and the shuttle driver but the service department ruined it all the way around for me there.
service Dept needs work - vogell9
Sales dept was excellant.But service department was not addiquit hard to make an appointmet and when you finally do all they do is send e-mails that your vehicle is there. It was about 4hr from the scheduled appointment to when they got back to us and all we had was a loose steering wheel.The problem got fixed but the waiting is not appropriate. Even to just get a oil change is painful,I went to another provider to get oil changed.
Best buying experience ever! - JennieSC
We’ve never been to a dealership that wasn’t pushy and only offered information until we went here. Our salesman, DJ, made everything go smoothly from beginning to end and has kept in contact with us to see if we have any new questions that he could help us with in regards to our new Mazda. We’ve never been happier with the process of a new car purchase and have been raving to everyone about the knowledgeable and friendly staff there. Thanks DJ and the rest of the staff that assisted us!!!
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Daniel Portela Was Excellent- No pressure- Easy Sale - DTopaz
Everyone we dealt with was polite, low key, and friendly. Daniel Portela went out of his was to get it detailed, gassed up, and scheduled for future service before we left with my truck.
Sales Manager/Finance Manager
Town Ford Lincoln